INVESTOR RELATIONS THE ITALIAN CONSUMER CREDIT LEADER Source: Assofin - As at Sept. 30, Mortgages excluded Findomestic 2.7 Fiatsava 2.5 Deutsche Bank 1.5 AgosItafinco (Intesa) 1.3 Fiditalia (SocGen) 1.2 Finemiro (Cardine) 1.1 Compass 0.9 BPLDucato 0.8 Citifin 0.8 Euro billion At 30 September 2001 new business figures confirmed the Company as the most important player in the Italian market

INVESTOR RELATIONS 2 *As % of outstanding credits - Source : Assofin EFFICIENCY Outperforming growth and steady reduction of credit losses Italy, new business (yoy %) Findomestic, new business (yoy %) % % % 2001 < 1.00% NPL ratio* % System average : 2 %

INVESTOR RELATIONS 3 Vehicle financing Home appliances Revolving cards Personal loans Other September 30, New business volume : Euro 2.7 Billion INVESTOR RELATIONS BUSINESS SEGMENTATION

INVESTOR RELATIONS 4 THE CARDS BUSINESS FINDOMESTIC BANCA

INVESTOR RELATIONS 5 PPINGSHO FLEXIBILITY ISSUERS THE AURA CARD Outlets65,000 Cash advance via Internet-Phone-ATM 400 Retailers 400 Banks & Insurance co. 29 Revolving system Euro 4,000 credit line Monthly repayment : from 5% to 10% of outstanding debit

INVESTOR RELATIONS 6 - * FY 2001E, all brands managed cards (Aura: 2,000,000) THE AURA CARD : multibranding 2,200,000 * cardholders among proprietary, private label and bank cards

INVESTOR RELATIONS 7 Outstanding credits Financial margin Revolving cards Personal loans Home appliances Vehicle financing Aura : a growing business and a high contribution INVESTOR RELATIONS BUSINESS CONTRIBUTION to the FINANCIAL MARGIN FY 2001E

INVESTOR RELATIONS 8 Comparison with more developed markets shows room for a further increase in consumer credit FUTURE TREND ITA ‘91 ITA ‘00 UK ‘91 USA ‘91 USA ‘00 Savings ratio Cons. credit / GDP EU 8.8% Source : Merrill Lynch UK ‘00

INVESTOR RELATIONS 9 EUROPE GOES REVOLVING EUROFINAS - EuropeFINDOMESTIC ASSOFIN Italy Revolving cards Personal loans Home appliances Vehicle financing Findomestic is already there

INVESTOR RELATIONS BACK-UP SLIDES March U.S.A.

INVESTOR RELATIONS 11 Euro millions E *Exceptional costs excluded ** Operating income, trading income excluded Variation Banca CR Firenze Spa - FY 2001 preliminary results

INVESTOR RELATIONS 12 Customer base segmentation 5,000 Private customers 800,000 75, ,000 82% 17.5% 0.5% Monthly income - Euro Assets - Euro Retail Affluent Private Bkg. Group - FY 2001E SMALL BUSINESS CORPORATE Top 1% Big 6% Mid-size 9% Small 20% Micro 64% > 25 > 2.5 > 1 > 0,25 Annual sales - Euro mn Companies 100,000

INVESTOR RELATIONS 13 AFTER THE 11 TH of September 2001 : loans by sensitivity HIGH MEDIUM LOW VERY LOW Hotels, Energy, Transports (air & land) Commerce, Textile, Communications, Transport (dometic) Metallurgy Rubber & Plastic goods Agriculture, Food, Housing, Chemical, Paper Industry Rating average Business sector High diversification of credits coupled with a high rating average Level of risk Non-financial and family companies

INVESTOR RELATIONS 14 Comparables As at Feb.16, Source : Prometeia Calcolo  Market Cap. > Eur 1,000 mn*  Area competitors  “Popolari” banks with a regional presence A correct peers selection allows useful performance monitoring B. Pop. COMM. & INDUSTRIA B. Pop. EMILIA ROMAGNA MONTE PASCHI SIENA B. Pop. BERGAMO - CV B. Pop. SONDRIO B. Pop. NOVARA B. Pop. VERONA B. Pop. MILANO B. LOMBARDA B. Pop. LODI B. CARIGE

INVESTOR RELATIONS 15  greater efficiency of each business line  synergies (product side, cost side…)  stronger commitment in results by each Business Unit GROUP INTEGRATION - The Financial Department Complete reorganization in order to achieve : Head of Group Finance Treasury Customer Finance Trading & Investment  Proprietary portfolio  Trading portfolio  Customer sales - Sales - Derivatives desk  Money market  Asset /Liabilities Mng. G r o u p N e t w o r k A 22% reduction in personnel cost

INVESTOR RELATIONS 16 3 Quarter Consolidated results Sept PF Sept Euro million ‘01 -‘00 Var.

INVESTOR RELATIONS 17 Euro millions 3 Quarter Consolidated results Sept PFSept * Operating income without trading income ‘01 -‘00 Var.

INVESTOR RELATIONS 18 Euro billions 3 Quarter Consolidated results Dec Q 2001 ‘01 -‘00 Var.