1 Dickson K.W. Chiu PhD, SMIEEE, SMACM, Life MHKCS EIC: Int J of Sys & Service Oriented Engg COMP7580: E-Transformation in Business Summary and Outlook

Dickson Chiu 2011COMP7580-Last-2 e-Business – What are transformed? Form of information and documents E.g., invoice, customer information, contract, product catalog, company news, payment records, … Data/Document -> Content/Info -> Knowledge Management Processes for managing, analyzing and using them Functional perspective: accounting, sales and marketing, production, design, human resource, … Organizational perspective: Operational, Knowledge, Management, and Strategy

Dickson Chiu 2011COMP7580-Last-3 E-business Trend 4 phases of Net commerce *not a single step! e-Transformation

Dickson Chiu 2011COMP7580-Last-4 e-Business - How are they transformed? Electronically, but more due to Internet and Web technologies proprietary -> http, HTML, Web server, Web client and server programming Perl, PHP, JSP, Java Bean,.Net, Apache, Tomcat, … A unified(?) way to represent information and document for sharing and integration Data Schema, Database, Knowledge Representation (Semantic Web) Oracle, MySQL, MS SQL Server, XML, RDF, OWL, … A unified(?) way to represent software systems’ interface and business processes Service-oriented computing, workflow representation and management BEA Weblogic, RosettaNet, MS BizTalk, ebXML, …

Dickson Chiu 2011COMP7580-Last-5 e-Business – Why is the transformation needed Stay competitive by value-adding … Operation Efficiency (for lowering the cost) Strategic Positioning (for raising the selling price) Service orientation

Dickson Chiu 2011COMP7580-Last-6 e-Business – Who will be affected in what ways? Clients/Customers => Focus on CRM Cost: New experience (UI, security) Benefit: More competitive price, better services/products, better after-sales support -> better “customer experience” Company staff => Focus on ERP / decision support General staff vs Management vs Developers Cost: New experience and operation (UI, security) Benefit: higher productivity, fast decision & response Business partners => Focus on supply / value chain Cost: New interface and operation (UI, security & trust) Benefit: more efficient communication, easier to establish business relationship dynamically, … => Requirement and Process driven => All under current umbrella of “Logistics”

Dickson Chiu 2006COMP7580-Last-7 Contemporary IT Transformations in Logistics – Focus of this Course Tremendous technological advances in past decades Logistics management relies on analysis over massive information from heterogeneous sources Disparate business functions in service-oriented economy Despite service-orientation, inventory & purchase decision is still vital Internet and mobile technologies has further improved logistical effectiveness and efficiency Enabled logisticians and management to make timely, informed, and accurate decisions but create new dimensions of complexity IT people work closely with logistician and management Understand complex requirements Choose the right technology and design appropriate IT infrastructures, architectures, and systems Explain how contemporary IT can help to others

Key Methodology Suggested Requirement analysis is key to success of IS Process centric and service orientation Environment scanning Event-driven execution Exception and urgent handling through alerts Human decision and action support Relationship management in supply/value chain Both suppliers and customers Information / Process / Knowledge integration => The key is to achieve information and process integration for efficient and effective decision support. Dickson Chiu 2011COMP7580-Last-8

Outlook Web 2.0 Social networks Web 3.0 Semantics and ontology emarketplace Intelligent Transformation Agent technology Mobile -> Pervasive / Ubiquitous Transformation Process adaptation through views Cloud computing Comp7790 Dickson Chiu 2011COMP7580-Last-9