Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Immigration - resolution of new guidelines Increasing diversity; and domestic – international student interaction The high dollar seems here to stay – ensuring accurate advice regarding fees and costs of living/ accommodation Secure pathways: TNE arrangements and new partnerships Regional university growth strategies Consistent local transport concessions Securing HDR students Australian Hot Topics in Education

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Management Summary ISB/SB Overall satisfaction at UQ remains high (86.6%) – ranked in top 8 in Australia (last year top 5) Good response 30% ( %) Current students main marketing asset (28% actively recommend) Postgraduate population particularly supportive –( HDR 38%) Attracting students - diverse range of markets – reliance on China, Malaysia, Singapore Diverse range of subjects – spread the risk UQ reputation continues to be a major decision-making factor - word of mouth promotion, staff, students, friends, website, agent, parents – core marketing efforts

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Management Summary ISB/SB Less reliant on agents than competition Application processes are slow, only 55% satisfaction level for HDR (manage expectations) 10% student sample looking for further study – opportunity? Strengths – safety; good place to be; library; learning technologies; expert lecturers; program content; laboratories; learning spaces Weaknesses – Host friends; employability/careers; cost of living and accommodation; social activities; response from application to offer; internet on arrival (Opportunities to teach for domestic only)

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Arrival Learning Support RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Arrival satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Arrival satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Arrival satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Arrival satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning Matrix Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved. Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students. Institution Derived Importance Institution Satisfaction IMPROVE MAINTAINMONITOR REVIEW RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Institution Derived Importance Institution Satisfaction Learning Matrix (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Institution Derived Importance Institution Satisfaction Learning Matrix (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (International Students) *Independent samples t-test, Institution versus Entry ISB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Learning (Domestic students) *Independent samples t-test, Institution versus Entry SB, significant differences (p<=0.05) are highlighted in blue **Postgraduate students only RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Key to Faculties – Learning (International students) Back to the Table RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction - Institution Overall (% satisfied) (International = Institution average RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction by Faculty (% satisfied) (International = Institution ABC = Faculty Faculty key RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction - Institution Overall (% satisfied) (Domestic = Institution average RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Learning satisfaction by Faculty (% satisfied) (Domestic = Institution ABC = Faculty Faculty key RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Institution Usage Institution Satisfaction Support Matrix (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Institution Usage Institution Satisfaction Support Matrix (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Support (International Students) *Independent samples t-test, Institution versus ISB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Support (Domestic students) *Independent samples t-test, Institution versus SB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd *Independent samples t-test, Institution versus ISB, significant differences (p<=0.05) are highlighted in blue Benchmarking – Support (International Students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Benchmarking – Support (Domestic students) *Independent samples t-test, Institution versus SB, significant differences (p<=0.05) are highlighted in blue RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Support satisfaction – element year on year comparison (International students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Support satisfaction – element year on year comparison (Domestic students) 1: Very dissatisfied 4: Very satisfied RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Support satisfaction – wave on wave comparison (International students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL

Student Barometer Entry Wave 2011 All material strictly copyright © IGI Services Ltd Support satisfaction – wave on wave comparison (Domestic students) RESPONSE LEARNINGLIVINGSUPPORTAPPENDIX DESTINATION APPLICATIONEXPECTATIONS ARRIVAL