© 2013 Avaya Inc. All rights reserved. 1

2 Avaya UC Collaboration Solution A complete solution for midsize companies Mobility Video SecurityNetworking

© 2013 Avaya Inc. All rights reserved. 3 Midmarket Technology Trends Supporting a distributed, mobile workforce  Secure BYOD  Virtualization / Infrastructure optimization  Secure BYOD  Virtualization / Infrastructure optimization  87% of business leaders believe collaboration improves productivity  40% of information workers work remotely  Employee-owned devices are standard business equipment  87% of business leaders believe collaboration improves productivity  40% of information workers work remotely  Employee-owned devices are standard business equipment  Limited IT staff  Minimize exposure to risk  Avoid complexity in applications, operations  Limited IT staff  Minimize exposure to risk  Avoid complexity in applications, operations WorkforceWorkforce IT Trends IT Support

© 2013 Avaya Inc. All rights reserved. 4 Midmarket Technology Trends Supporting a distributed, mobile workforce 87% of business leaders believe collaboration improves productivity WorkforceWorkforce

© 2013 Avaya Inc. All rights reserved. 5  Reduce facilities cost  Reduce travel cost  Reduce facilities cost  Reduce travel cost Reduce cost  Speed decision making  Reduce time to market  Speed decision making  Reduce time to market Improve productivity Midmarket Technology Trends A collaboration solution improves efficiency and productivity  Build relationships  Leverage social networks  Build relationships  Leverage social networks Engage employees  Be more responsive  Improve satisfaction  Be more responsive  Improve satisfaction Serve more customers

© 2013 Avaya Inc. All rights reserved. 6 40% of information workers work remotely  Make remote workers as efficient as office workers  Simple telephony won’t support collaboration  Communications must be secured  Solution must be simple, scalable, complete  Make remote workers as efficient as office workers  Simple telephony won’t support collaboration  Communications must be secured  Solution must be simple, scalable, complete ChallengesChallenges How the Workforce Works Together

© 2013 Avaya Inc. All rights reserved. 7 BYOD has become standard business practice  Distribute standard business applications  Secure a wide array of devices  Enable role, device, and location-based access  Find a simple solution to a complex problem  Distribute standard business applications  Secure a wide array of devices  Enable role, device, and location-based access  Find a simple solution to a complex problem ChallengesChallenges How the Workforce Works Together

© 2013 Avaya Inc. All rights reserved. 88 Avaya Collaboration - Healthcare

© 2013 Avaya Inc. All rights reserved. 9 How the Workforce Works Together PRODUCT MANAGER SALESPERSON Smart phone secured with SBC Salesperson uses Presence to locate Product Manager, sends IM Product Manager initiates voice call from IM iPad Authenticated by Identity Engine Let’s Collaborate with the vendor about the product Need to talk to vendor about the product. VENDOR Outlook Integration, Free Video Client All parties meet using Avaya Scopia video collaboration and quickly resolve issues Invitations sent to all for Avaya Scopia video collaboration session

© 2013 Avaya Inc. All rights reserved. 10 How the Workforce Works Together  Make remote workers as efficient as office workers  Simple telephony won’t support collaboration  Communications must be secured  Make remote workers as efficient as office workers  Simple telephony won’t support collaboration  Communications must be secured ChallengesChallenges  System finds the user  User chooses the device  Video engages users; speeds decision making  Role-based access enabled  Secure access without a VPN  System finds the user  User chooses the device  Video engages users; speeds decision making  Role-based access enabled  Secure access without a VPN ResolutionResolution

© 2013 Avaya Inc. All rights reserved. 11  IM and Presence with Avaya one-X ® Mobile Preferred  Avaya Flare ® Experience conferencing using an iPad  Integration with Outlook Directory / Mail  HD video collaboration with Scopia  SIP secured by Avaya Session Border Controller  BYOD secured by Avaya Identity Engine  IM and Presence with Avaya one-X ® Mobile Preferred  Avaya Flare ® Experience conferencing using an iPad  Integration with Outlook Directory / Mail  HD video collaboration with Scopia  SIP secured by Avaya Session Border Controller  BYOD secured by Avaya Identity Engine Resolution with Avaya Collaboration Solution How the Workforce Works Together

© 2013 Avaya Inc. All rights reserved. 12 Avaya Scopia Mobile

© 2013 Avaya Inc. All rights reserved % of enterprises have virtualized more than half of their servers Overall, use of virtualization is mixed, with deployment still a work in progress 40% of enterprises have virtualized more than half of their servers Overall, use of virtualization is mixed, with deployment still a work in progress VirtualizationVirtualization Midmarket Technology Trends Virtualization and infrastructure optimization

© 2013 Avaya Inc. All rights reserved. 14 IP Office Supports Virtualized Deployment Under VMware vSphere 4.x / 5.x

© 2013 Avaya Inc. All rights reserved. 15 Add a server for scale Add a second server for scale / resiliency Avaya IP Office Deployment Models Virtualized, server, appliance or hybrid IP Office can be deployed on an appliance, dedicated server(s), inside a virtual machine, or any combination of these. LAN/WANLAN/WAN Retain appliance as a gateway, for legacy phone support Virtualize primary server Virtualize secondary server PrimaryPrimaryExchangeExchangeSQLSQL APP “N” SecondarySecondaryExchangeExchangeSQLSQL

© 2013 Avaya Inc. All rights reserved. 16 Securing UC is Different Avaya Session Border Controller (SBCE) Firewall Layer 3 attack IDS / IPS Layer 4 attack O/S attack Application attack SIP attacks – DDoS, spoofing Toll fraud – call walking, stealth attacks Media anomalies  One software product  Scalable SIP/UC security  Two licensable feature groups –Standard Services: secure SIP trunking –Advanced Services: secure remote worker without VPN, media replication and encryption  Hardware platforms for cost-effective scaling Avaya SBCE VoIP, Call State Aware Security

© 2013 Avaya Inc. All rights reserved. 17 Vendor Agnostic  Any Network  Any User  Any Device Vendor Agnostic  Any Network  Any User  Any Device Avaya Identity Engines – BYOD Security All Software / Virtual Appliance Solution Guest Access  Self-service  Front Desk  Audit logs Guest Access  Self-service  Front Desk  Audit logs BYOD Access  Device On-boarding  Device Fingerprinting  non-802.1x access BYOD Access  Device On-boarding  Device Fingerprinting  non-802.1x access Wired & Wireless  Unified Access  Centralized Policy Wired & Wireless  Unified Access  Centralized Policy

© 2013 Avaya Inc. All rights reserved. 18 Avaya Identity Engines Centralized Security and Access Control for your network Any Network Ethernet or Wireless Any User Customer, Contractor, Employee Any Device PC, Tablet, Smartphone, Appliance

© 2013 Avaya Inc. All rights reserved. 19 Adding Avaya Switching It’s as simple as Auto-provisioning – a single command – “Run IP Office” automates set-up, using best practices  Certified 1 min plug and play for IP phones Mature Enterprise class functionality  Robust software with 100+ deployed enterprise features (PoE, PoE+, QoS, security, 802.1X)  True resilient stacking with ease of support and 2-4x more virtual backplane capacity Cost-effective / energy-efficient  50% lower TCO than market leader  Up to 50% less energy

© 2013 Avaya Inc. All rights reserved. 20 Avaya UC Collaboration Solution  Broadest endpoint support  Most flexible deployments  Rich UC feature set  Broadest endpoint support  Most flexible deployments  Rich UC feature set Unified Communications  Room, desktop, mobile  Supports 3rd party devices  Simple, affordable  Room, desktop, mobile  Supports 3rd party devices  Simple, affordable VideoVideo  Protects SIP trunks  Secures remote endpoints  Active packet inspection  Protects SIP trunks  Secures remote endpoints  Active packet inspection SecuritySecurity  Automated provisioning  Rich feature set  50% lower TCO  Automated provisioning  Rich feature set  50% lower TCO NetworkingNetworking