Hospitality Management

The Big Problem in Hospitality Poor task and event execution of corporate strategy costs – 2% – 5% of Annual Revenues Analysts Customer Case Studies

Reflexis can end the 2%-5% loss in less than 21 weeks Doesn’t Take Long

Proven Track Record: 30+ Clients

ROI Total Cost of Operation Product Reliability Ease of Installation Ease of Maintenance Quality of Service Quality of Support Technology Innovation Overall Performance Recommendation The world’s best run software company - Five years in a row # 1 in the RIS News Software LeaderBoard 2010 for Execution Management & Labor Scheduling

6 Event Manager

Problems solved by Event Manager Multiple channels of communication to locations Poor planning, duplicated effort – Inefficiency and higher costs No prioritization – Inconsistent execution reduces sales! No visibility for field managers Wasted time and effort – Lost opportunity

Simplify! Status Reporting How was it done before? Assigned resource: click on to reassign How To Do2-Way Color Coded What Works! What Doesn’t Work

9 Workforce Manager

Problems solved by Workforce Manager No visibility into ALL activities – 40% of workload Trade-off – Customer service Inaccurate forecast, budgets not effective Lack of schedule optimization – Sales and corporate tasks Data duplication with time and labor Compliance with labor laws

Event Management Task Management | KPI | StoreWalk End-to-End Workforce Management Short Term Forecasting Long Term Budgeting Optimized Schedule Employee Self Service Time & Attendance Labor Demand

Benefits of Workforce Manager Integrated event management, scheduling and time & attendance Optimized schedule for sales and corporate events Compliance to legal and union laws Accurate long term and short term forecasts – optimal utilization of labor budget Balanced execution and customer service Time saved – increased sales

13 Mobile Walk

Problems solved by Mobile Walk Multiple forms, many versions Lack of consistent usage and measurement Ineffective process – Groundhog Day Lack of follow up actions and visibility No enterprise wide data analysis

Enforcement with Visible Focus Initiate Corrective Tasks – Automated, Agreed or Ad-hoc

Benefits of Mobile Walk Consistent monitoring All locations measured to same standard Integration with event manager Enterprise performance visibility Real time data analysis Efficient usage of Field Manager’s time

17 KPI Activator

Problems solved by KPI Activator Too many reports Non actionable data Best practices not institutionalized Lack of standardized score card So what? Lack of follow up on corrective actions One version of the truth Timing: All Stages

Simplify for Field

KPI Activator Benefits Sell more – Real time corrective tasks Best practices improve results of under performers One common set of reports with drilldown Focused mobile walks for Field Managers Actionable metrics – Not just reports Metrics color coded and ranked

21 Vendor Performance Manager

Problems Solved by VPM No visibility into vendor performance Lack of consistent customer experience No streamlined communication – Wastage Lack of 2-way feedback Inability to provide Visual Proof

Benefits of Vendor Performance Manager Enhanced Performance Increases Sales Improved Productivity Helps Speed-to-Market Resource Coordination Streamlines Projects Simple Software Minimizes the Impact of Employee Turnover

24 Issue Manager

Store Issue Manager Store issues not resolved quickly Lack of visibility and analysis Undefined Workflow for resolution – foggy Lack of closed loop feedback and escalation Inefficient processes across multiple systems

Resolution, Visibility and Escalation

Benefits of Issue Manager Centralized application for ALL issues Configurable work flows based on business process Common application for tasks and issues Improved visibility to real time status Discussion Forums, Wikis and FAQs

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