Supporting Operational Team Filippo Lambiente (Progress Software)

© 2007 Progress Software Corporation2 Agenda  Monitoring the infrastructure  Notifying to the external applications  Adapt to the Operational needs  Visibility & Traceability  Monitor, Analyze and Act in Real Time

© 2007 Progress Software Corporation3 InfoBus Monitoring the infrastructure Business Application Business Application Business Application Business Application Node A Business Application Business Application Business Application 12 Broker Cluster

© 2007 Progress Software Corporation4 SonicMQ terminology  Metrics - Values at an instance in time calculated from raw statistical data  Alerts - Notifications triggered when an associated metric passes a specified threshold  Notification - Encapsulations of significant event details and forwarded to listeners

© 2007 Progress Software Corporation5 Some samples Latest Metrics Values Historical Metrics Values Define risk thresholds Notification

© 2007 Progress Software Corporation6 Agenda  Monitoring the infrastructure  Notifying to the external applications  Adapt to the Operational needs  Visibility & Traceability  Monitor, Analyze and Act in Real Time

© 2007 Progress Software Corporation7 Notifying to the external applications 12 Broker Cluster Rolling Log File Enterprise System Management System(s) (i.e. HP OpenView) NetMon (6.1)/ Even Monitor (7.x) Extensible Log4J Appenders DB

© 2007 Progress Software Corporation8 Considerations  Monitoring simple messaging infrastructure components  Passive Monitoring  Monitors only “what happens” (sometimes is more important “what does not happen!”)  No Context Business Impact Services Impacted Urgency Priority

© 2007 Progress Software Corporation9 Agenda  Monitoring the infrastructure  Notifying to the external applications  Adapt to the Operational needs  Visibility & Traceability  Monitor, Analyze and Act in Real Time

© 2007 Progress Software Corporation10 Adapt to the Operational needs 12 Broker Cluster

© 2007 Progress Software Corporation11 Federate technical alerts into…  Summaries Services view  Detailed Service views  Urgencies/Priorities  Geographically/Topology

© 2007 Progress Software Corporation12 Control Room IT Operations Business Operations Business Executives …  Dashboards can be designed to best meet Operational needs  Different Users can have different views with different levels of drill down  Dashboards follow the JSR-168 standard so they can be integrated within other systems Rich Library of Visual Objects Flexible Dashboard Design

© 2007 Progress Software Corporation13 Agenda  Monitoring the infrastructure  Notifying to the external applications  Adapt to the Operational needs  Visibility & Traceability  Monitor, Analyze and Act in Real Time

© 2007 Progress Software Corporation14 Visibility and Traceability 12 Broker Cluster Organizational Boundary Services From External Sources Services To External Sources

© 2007 Progress Software Corporation15 Visibility and Traceability Track and discover process flows to uncover the unexpected Automatically snapshot individual transactions to easily isolate the root cause of problems Deep monitoring without measurable overhead

© 2007 Progress Software Corporation16 Low impact installation Looking Glass Machine Auto-discovery Historical view Business process view Easy to use Highly graphical Browser based Set policy, configure and control from one console Machine

© 2007 Progress Software Corporation17 Low impact installation  Installation into supported platforms takes minutes: Sonic ESB BEA WebLogic IBM WebSphere Systinet Microsoft IIS Cisco AON JBoss Ghost Agents

© 2007 Progress Software Corporation18 Agenda  Monitoring the infrastructure  Notifying to the external applications  Adapt to the Operational needs  Visibility & Traceability  Monitor, Analyze and Act in Real Time

© 2007 Progress Software Corporation19 Organizational Boundary Services From External Sources Services To External Sources Monitor, Analyze and Act in Real Time Global view of all critical services under control within the control room Synthetic view of most critical KPIs with their current status

© 2007 Progress Software Corporation20 4 Phases of the process SubPhases of one Phase Tasks of one Subphase A sample Process

© 2007 Progress Software Corporation21 High level architecture Scenario Logic Upload Scenario Scenario Manager Web Dashboard Graphical Dashboard Event Manager does not need to be stopped during the Upload Event Manager Data Base FileJMSOthers Actions

© 2007 Progress Software Corporation22 Summary  NetMon/Event Monitor - for immediate monitor, alarms propagation and persistency  Actional - for Visibility & Traceability  Apama - for BAM and Complex Event Processing

© 2007 Progress Software Corporation23