PCC Mission Statement The Postal Customer Council™ (PCC®) was established in 1961 to improve communications between U.S. Postal Service® customers and managers. The mission of the PCC is to: Promote local cooperation and support of Postal Service initiatives Foster a close working relationship between the Postal Service and business mailers Share information and exchange ideas about new and existing Postal Service products, services, programs, and procedures that affect business mailers Help PCC member organizations grow professionally through focused educational programs

National PCC Day  Wednesday, September 16, 2009  12 Noon EST  Pier Sixty, 60 Chelsea Piers, New York, NY  No Remote Sites

National PCC Day ~ Program Highlights  One Hour Broadcast  Broadcast via PSTN and DISH Network  PSTN Channel 15  DISH Satellite Echo Star 110, Channel 9612  KU or C Band Satellite Sites  Distributed August 13, 2009  Contact Customer & Industry Marketing for Assistance

National PCC Day ~ Program Highlights  200 PCCs Participating at 150+ Events  Approximately 9,000 Attendees Nationwide  30 Officers at Larger Events  Two National Workshops  Package Services  Results Driven Marketing in a Down Economy

National PCC Day ~ Program Highlights  Hosted by Susan Plonkey, VP Sales and Tony Racioppo, SDS Global Logistics, Inc.  PCC Premier and Leadership Awards  Spotlights on PCC Successes  Report on PCC Program Improvements  Service and Customer Experience  Pat Donahoe, Deputy PMG & Chief Operating Officer  Delores Killette, VP Consumer Advocate

National PCC Day ~ Program Highlights  Future Growth Initiatives  Bob Bernstock, President, Mailing and Shipping Solutions  Steve Kearney, Sr. VP, Customer Relations  Keynote Address – State of the Postal Service  Postmaster General Jack E. Potter

National PCC Day! Wednesday, September 16, NOON EST