UC Ariba Supplier Enablement Olaf Schrader © 2011 Ariba, Inc. All rights reserved.

Hidden Slide – content of the session description Supplier enablement is a critical value driver for most of the Ariba solution set. The Ariba Supplier Enablement solutions and services have been refined over the last 12 years specifically to  maximize the value achieved by our customers  the speed to value for overall eCommerce initiatives. Ariba has recently released a free supplier enablement set of tools (Ariba Supplier Enablement Automation)  available to all Ariba Network Membership customers  which is designed to empower you to on-board all of your suppliers while also empowering them to learn how to meet your eCommerce needs. Learn about the challenges and solutions with on-boarding a large number of suppliers © 2011 Ariba, Inc. All rights reserved. 2

What is Supplier Enablement (SE)? Electronically connecting Suppliers to Buyers’ back-office systems to… enable electronic exchange (collaboration) of:  profile information such as addresses, bank details or contacts  business documents like purchase orders, confirmations, catalogs, invoices and payments  discovery and sourcing responses © 2011 Ariba, Inc. All rights reserved. 3

Agenda What’s New What’s Coming Customer Experience © 2011 Ariba, Inc. All rights reserved. 4

SE Automation Ariba has packaged 10 years of Supplier Enablement experience and internal SE tools, productized them, and is making them available for free to all customers who have Membership to the Ariba Network © 2011 Ariba, Inc. All rights reserved. 5

Value of SE Automation Automated SE tracking - 100% embedded to Ariba Network  Manual supplier enablement tracking is replaced Removes dependency on Ariba via  self-service tracking and managing of supplier enablement for buyers and partners Manages supplier enablement on exceptions via  automated reminders and escalations framework Simplifies and increases results of supplier enablement via  Built-in standardized, best practices framework for use by buyer, suppliers and partners © 2011 Ariba, Inc. All rights reserved. 6 Helps you to connect and collaborate

SE Automation – One Pager © 2011 Ariba, Inc. All rights reserved. 7 Key Features Embedded into the Ariba Network Full vendor load Start enablement for selected vendors Manage enablement on exceptions Embedded standardized best practices Status tracking for buyers, suppliers and partners Results Increase number of Transacting AN Suppliers Speeds up the enablement Real-time visibility to the SE services Includes: Supplier enablement task assignment based on pre-defined key enablement Activities Mass supplier account creation Automated notifications and reminders for overdue tasks Capture of Supplier questions “Ready to transact” confirmation tasks for buyers and suppliers Close link with results from Supplier Enablement Flight Plan Buyer, Supplier and Partner shared status view Comparison of EPR to AN spend SE Status Reports Enablement Setup Monitor Status and Manage exceptions Complete Tasks (Supplier and Buyer) Assign Activities Upload Vendors Start Enablement

SE Automation – Key Steps © 2011 Ariba, Inc. All rights reserved. 8 Enablement Setup Monitor Status and Manage exceptions Complete Tasks (Supplier and Buyer) Assign Activities Upload Vendors Start Enablement Review activities Custom content for welcome letter Supplier Information Portal Review existing relationships Upload new vendors Assign Activities: PO, Invoice, Catalog Start “Wave 01” Trading Relationship Letters for New supplier Existing AN supplier Supplier Raising a question Complete Tasks Monitor SE

Agenda What’s New What’s Coming Customer Experience © 2011 Ariba, Inc. All rights reserved. 9

Unified (Supplier) User Experience © 2011 Ariba, Inc. All rights reserved. 10  One Login to all Ariba Products with unified UI experience  Reach all applications and business information  Central dashboards across trading partners (Up- and Downstream)  Unified Supplier Profile Directory for all Ariba Products  Centrally maintained and auto synched into all connected products and systems  One Login to all Ariba Products with unified UI experience  Reach all applications and business information  Central dashboards across trading partners (Up- and Downstream)  Unified Supplier Profile Directory for all Ariba Products  Centrally maintained and auto synched into all connected products and systems Features  Sourcing supplier has one login per buyer S4 realm and needs to maintain all his profiles separately  Supplier has now central dashboard to see all Sourcing events  Sourcing supplier has one login per buyer S4 realm and needs to maintain all his profiles separately  Supplier has now central dashboard to see all Sourcing events Examples or current problems  Buy Side  Less out of date supplier profiles  Simplified on-boarding process of suppliers  Easier supplier profile pull into Ariba Products and ERPs  Integrated supplier live cycle  Supply Side  Single supplier profile for all buyers  Unified user experience  Consolidated dashboard view of all cross buyer transactions/ Events  Buy Side  Less out of date supplier profiles  Simplified on-boarding process of suppliers  Easier supplier profile pull into Ariba Products and ERPs  Integrated supplier live cycle  Supply Side  Single supplier profile for all buyers  Unified user experience  Consolidated dashboard view of all cross buyer transactions/ Events Benefits

Under Consideration SE Online Dashboard - aggregated SE status views  By: Five key milestones, waves, supplier temperature and other failed tasks…  Drill down to enablement details via pre-filtered views of existing lists Improved Supplier and Vendor Details Screens  Show Vendor and Supplier Details next to each other Allow suppliers to ask questions at any time  Collaboration framework between buyer and supplier o Basically every AN screen has a head leave button to ask a question Allow Customers to configure Tasks  Configure Task attributes like number of reminders, offset days  Setup new Tasks tasks with manual closure type Wave with start/end date logic  Support Waves (unlimited number, sequentially generate Wave ID with internal not displace creation date for internal future reporting)  Start date logic that controls when the SE is actually started on vendor level  End date logic and show how the included vendors are doing in regards to the planned end date © 2011 Ariba, Inc. All rights reserved. 11

Agenda What’s New What’s Coming Customer experience © 2011 Ariba, Inc. All rights reserved. 12

Customer Experience Early adopters Open questions Your current enablement plans Your best practice © 2011 Ariba, Inc. All rights reserved. 13

Appendix © 2011 Ariba, Inc. All rights reserved. 14

Value of SE Automation KEY FEATURES Remove dependency on Ariba via  self-service tracking and managing of supplier enablement for buyers and partners Manage supplier enablement on exceptions via  automated reminders and escalations framework Simplify and increase results of supplier enablement via  built standardized, best practices into the SE Automation framework for use by buyer, suppliers and partners © 2011 Ariba, Inc. All rights reserved. 15 SPECIAL VALUE for legacy customers Manual supplier enablement tracking spread sheets are replaced “BulkRamp” as provided only by GSO is now available via buyer self-service BENEFITS / VALUE (Customers and Ariba)  Speeds Up the enablement of ready to transact suppliers  Increases number of Transacting AN Suppliers  Faster ROI  Facilitates an SE “factory service model”  Improves effectiveness of SE and lowers cost  Supports shared resources (call center) work  Adds significant real time visibility to the SE services

Value of SE Automation For Buyers  Dramatically improves management and tracking of supplier enablement  Replaces manual tracking tools such as spreadsheets or offline databases  Embeds supplier enablement into the Ariba Network: – Task assignment – Delivery of automated notifications & reminders – Status tracking  This empowers buying organizations or assigned third-party service providers with self-service capabilities to invite multiple suppliers and ramp them quickly on the Ariba Network For Suppliers  Improves enablement of new trading relationships on Ariba Network  Helps to increase the customer satisfaction through easy collaboration  The task list provides suppliers an – overview of all assigned tasks by activities per customer – Pending tasks are highlighted – Reminders are sent when tasks are overdue.  A customer-specific Supplier Information Portal allows the buyer to include additional content and reference files. © 2011 Ariba, Inc. All rights reserved. 16

Ariba Supplier Enablement Automation © 2011 Ariba, Inc. All rights reserved. 17 AN49 Feature Highlights Collaboration  Buyer and Supplier SE task list with shared status view  Capture of Supplier questions at registration  “Ready to transact” confirmation tasks for buyers and suppliers Efficiency  Pre-defined key enablement Activities  Automated notification and reminder framework  Task views  buyer side to only work on exceptions Intelligence  Close link with results from Supplier Enablement Flight Plan  Exception management for overdue tasks  SE Status Reports

SE Automations Will Address Current Problems Buyer Side  SE is too difficult, expensive and time consuming per supplier – Account creation / take ownership / transacting  It is too difficult to monitor SE progress and success (i.e. transacting)  There are almost no SE contacts in the ERP VM, “external”, more manual data collection is required  No easy way to assign suppliers to enablement activities  Difficult to send custom content in welcome letters  QE and Bulk Invite don’t create test accounts  There is no simple way to determine which suppliers are ready to transact  Summary reporting of SE status and progress is difficult Supplier Side  Suppliers have no visibility into buyer-required enablement tasks  Supplier does not know once a buyer is ready to transact  It is difficult to understand how to configure the supplier account © 2011 Ariba, Inc. All rights reserved. 18

Questions © 2011 Ariba, Inc. All rights reserved. 19

© 2011 Ariba, Inc. All rights reserved. 20 “Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.

UC Ariba Supplier Enablement Olaf Schrader © 2011 Ariba, Inc. All rights reserved.