 TASK ONE

To provide understanding of the economic and political situation in India and their associated factors to make a balanced investment decision in telecommunication industry.

 Stable government.  Mixed economy- more inclined towards capitalism.  GDP- Growth rate 8.3%.  Unemployment rate-10%  Inflation rate- 8.82%  Marching towards economic integration with west.  Sharp decrease in Unions impact on business.

 Unemployment rate-10%  Inflation rate- 8.82%  Marching towards economic integration with west.  Sharp decrease in Unions impact on business.

 Population billion.  Proportion of working age to reach 65% by  Continuous fall in the age dependency ratio.  Self employed sector – 60%.  More women in jobs.  Vibrant civil society.

 Easily available loans from banks.  Government subsidised financial assistance.  Industry specific tailored financial aids.  Low rate finance plans for projects creating opportunities in rural employment.

LLow Labour Cost. LLarge Talent Pool. LLarge Market Potential.

 Sluggish pace of reform process.  Lack of infrastructure in semi-rural and rural areas.  Limited spectrum availability.

 7 major players in the market.  Investment- US $55.95 Billion.  Revenue- US $45 Billion.  Land Lines Million.  Cell Phones million.  World’s third largest internet users- 100 million.

Consumer Protection. Quality of Service Affordable Tariff Interconnections Regulations, directions and Orders Recommendations

 The Telecom Regulatory Authority of India is the independent regulator established in 1997 by the Government of India to regulate the telecommunications business in India.  The mission of Telecom Regulatory Authority of India (TRAI) is to ensure that the interests of consumers are protected and at the same time to nurture conditions for growth of telecommunications, broadcasting and cable services in a manner and at a pace which will enable India to play a leading role in the emerging global information society.

 make recommendations, either suo motu or on a request from the licensor, on the following matters, namely:  need and timing for introduction of new service provider;  terms and conditions of license to a service provider;  revocation of license for non-compliance for terms and conditions of license:  measures to facilitate competition and promote efficiency in the operation of telecommunication services so as to facilitate growth in such services.

 technological improvements in the services provided by the service providers.  type of equipment to be used by the service providers after inspection of equipment used in the network.  measures for the development of telecommunication technology and any other matter relatable to telecommunication industry in general;  efficient management of available spectrum.

 discharge the following functions, namely:  ensure compliance of terms and conditions of license;  notwithstanding anything contained in the terms and conditions of the license granted before the commencement of the Telecom Regulatory Authority (Amendment) Ordinance,2000, fix the terms and conditions of inter-connectivity between the service providers;

 ensure technical compatibility and effective inter- connection between different service providers.  regulate arrangement amongst service providers of sharing their revenue derived from providing telecommunication services;  lay down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect interest of the consumers of telecommunication services.

 lay down and ensure the time period for providing local and long distance circuits of telecommunication between different service providers;  maintain register of interconnect agreements and of all such other matters as may be provided in the regulations;  keep register maintained under clause (viii) open for inspection to any member of public on payment of such fee and compliance of such other requirement as may be provided in the regulations;  ensure effective compliance of universal service obligations.

 levy fees and other charges at such rates and in respect of such services as may be determined by regulations.  perform such other functions including such administrative and financial functions as may be entrusted to it by the Central Government or as may be necessary to carry out the provisions of this Act:  Provided that the recommendations of the Authority specified in the clause (a) of this sub-section shall not be binding upon the Central Government:

 Provided further that the Central Government shall seek the recommendations of the Authority in respect of matters specified in sub-clauses (i) and (ii) of clause (a) of this sub-section in respect of new licence to be issued to a service provider and the Authority shall forward its recommendations within a period of sixty days from the date on which that Government sought the recommendations:  Provided also that the Authority may request the Central Government to furnish such information or documents as may be necessary for the purpose of making recommendations under sub-clauses (i) and (ii) of clause (a) of this sub-section and that Government shall supply such information within a period of seven days from receipt of such request:

 Provided also that the Central Government may issue a licence to a service provider if no recommendations are received from the Authority within the period of specified in the second provision or within such period as may be mutually agreed upon between the Central Government and the Authority.  Provided also that if the Central Government having considered that recommendation of the Authority comes to a prima facie conclusion that such recommendation cannot be accepted or needs modifications, it shall, refer the recommendations back to the Authority for its reconsideration, and the Authority may within fifteen days from the date of receipt of such reference, forward to the Central Government its recommendation after considering the reference made by the Government. After receipt of further recommendation, if any, the Central Government shall take a final decision.

Task 2

 One on One.  Telephone.  s  Business seminars.  Corporate functions.

 Meet your client periodically for face-to-face conversations.  Write down the main points you need to address before calling your client.  Make sure s to your client are well structured and detailed.  List all of your client's concerns, issues, ideas and complaints.  Present well-written materials such as brochures, manuals, contracts, charts and graphs.

 Effective communication is an essential part of a successful business-client relationship.  Ability to express opinions, ideas, strategies and advice both in person and via telecommunications.  Helps in building an honest and trusting relationship between you and your clients.  Ask your client often to react to what you have said or done.  Never assume that a client agrees with your decisions and opinions.

 A Direct Close - Simply ask for the order when you are sure your client is ready.  A Deal/Concession Close - Using this technique gives the client the feeling that they are making a smart choice and saving money.  A Time-Driven Close- This one works well with statements like, "prices are going up next week, so you should go ahead a let me place your order today."

 Be ready for a flinch.  Clients assume that people often ask for more than they expect to get.  The person with the most information usually does better.  Practice at every opportunity.  Maintain your walk away power.

 Focusing on the other person's needs when speaking or writing. Build your communication around the other person's needs, rather than those of the organisation.  Using persuasive words or phrases when speaking or writing. For example, 'the benefits to you are...', 'what you'll gain will be...', 'our services can save you time by...'.  Watch out for and eliminate barriers to effective communication. For example, don't substitute an for a telephone call when communicating critical information.  Talk to a plan that demonstrates to the employer or job seeker exactly how you are going to help them. The other major factor that impacts on your ability to communicate persuasively is your knowledge of policies, procedures and legislative requirements. Understanding these prevents you from making promises about services you can't deliver.

 Manifesting proper posture- best to stand and avoid being stationery.  Use Gestures- it adds life and vibrancy.  Voice- create variety on your tone, volume and pace to avoid a lousy and monotonous presentation.  Use humour-it breaks the dullness in boring subject.  Anecdotes are a good way to start humour.

 Use acetates on an overhead projector. Use only a few lines of text in large print or a simple diagram for each acetate.  If you are very confident the technology will work, you may prefer to use PowerPoint. However, ensure you have acetate back-ups.  If you use PowerPoint or similar software, avoid gimmicks such as jingles, animation, or sound effects that either distract attention or slow down the presentation. If you ‘fly in’ text, make sure you use the same method throughout the presentation.  Keep it simple. Use technology as a tool where it helps, rather than for the sake of it.

Read the audience-  Face expressions.  Questions asked.  Response to humour. Assess the audience-  Questionnaire.  Survey.  Sample ranking.

TASK 3

 The name India is derived from Indus. Indus  The ancient Greeks referred to the Indians as Indoi.  The Constitution of India also recognises Bharat as an official name of equal status.

Ancient India-  The first urban culture in South Asia: BC  The Vedas composed during this period. Early medieval and medieval India-  Mughal rule came from Central Asia.  British East India Company gained ascendancy over South Asia. Modern India-  Nationwide struggle for independence from British rule.  Significant economic reforms began in 1991.

 Lies atop the Indian tectonic plate.  Himalayas in the north.  Bay of Bengal in the east.  Arabian sea in the west.  Indian Ocean in the south.

 India displays significant biodiversity.  One of the seventeen megadiverse countries.  7.6% of all mammalian.  12.6% of all avian.  6.2% of all reptilian.  4.4% of all amphibian.  11.7% of all fish.  6.0% of all flowering plant species.

 India is the most populous democracy in the world.  A parliamentary republic with a multi- party system.  Six recognised national parties.

 India is a federation with a parliamentary system governed under the Constitution of India.  The President of India is the head of state.  The Prime Minister is the head of government and exercises most executive power.  The legislature of India is the bicameral parliament, operating under a Westminster-style parliamentary system.  Judiciary has the power both to declare the law and to strike down Union or State laws which contravene the Constitution.

 India's nominal GDP stands at US$1.53 trillion, making it the tenth-largest economy in the world.  With purchasing power parity (PPP), India's economy is the fourth largest in the world at US$4.06 trillion.  One of the fastest growing economies in the world.  The nation liberalised its economy in 1991 and has since continued to move towards a free-market system.  India's GDP at purchasing power parity will overtake that of Japan during 2011 and that of the United States by 2045.

 Marked by a high degree of syncretism and cultural pluralism.  Has a continuously recorded history for over 2,500 years.  Managed to preserve established traditions while absorbing new customs, traditions, and ideas from the world.  Indian religions form one of the most defining aspects of Indian culture.  Indian architecture represents the diversity of Indian culture.

 Traditional Indian family values are highly respected.  Indian festivals are religious in origin.  Traditional Indian dress varies across the regions in its colours and styles.