Ventura Police Department Digital Six Sigma: Records Project

What is Digital Six Sigma? A process improvement methodology Driven by statistical analysis of data Determines root causes of problems.

DMAIC Define the Issue - Understand what process is broken. What are the customer’s needs? Does the process align with the enterprise’s strategic direction? Measure the current process

DMAIC Analyze to verify relationship and causality Improve or optimize the process Control the process to maintain improvement and results

Why Choose Records Project? Alignment of Strategy and Vision Mobilize – Towards the Right “Y’s” Ensure Project Completion

Problem: Part 1 Crimes Process Variance = 2 hours to 366 hours (.08 to Days) Mean = 97 hours (4.04 Days) Variance results in delays in investigation.

Variation in Total Cycle Time Base Line

Collaboration Pat Miller Ken Corney Quinn Fenwick Jerry Thurston Al Davis Jerry Foreman Karen Karayan Ana Matosian Myra Vargas Dirk Boon Melissa Thomas Sponsor Champion Green Belt Patrol Sergeant Detective Sergeant Crime Analyst Records Supervisor Records Specialist Detective Court Officer

Our Goal: Reduce the cycle time of the Part 1 Crimes records process from 97 hours to 24 Hours

Outcomes of Process Reducing cycle time Increasing accuracy Enable officers and detectives to make decisions and take actions in a more timely manner. Lead to a reduction in crime

Six Sigma Tools Benchmarking Base Line Ishikawa SIPOC Root Cause Analysis As-Is Process Mapping Value Stream Map

Six Sigma Tools 5-Whys Solution Mapping Solution Selection Matrix Communication Plan Pilot Implementation Plan Result Verification

Our Results Reduced Cycle Time from 97 hours to 34.4 Hours

Variation in Total Cycle Time 24 hours Mean = 34.4 hours Our Goal Our Results Mean = 97 hours Our Problem

Digital Six Sigma’s Value to Ventura PD Create sustainable solutions Opportunity to solve other problems Introduce concept of DSS

PremierOne CAD Records Management System Field-Based Reporting Downtown Mesh-Network Video Platform Collaboration and Partnership

Problems cannot be solved at the same level of awareness that created them. Albert Einstein