Control Dr. Penny Wilkins

Today’s Agenda Check in Review Unit 5 Overview of unit 6 Topic - Control

Check In How Are We? How Do We Feel So Far?

Unit 5 Leadership: Review Leaders Provide: Vision: future state Leadership: –Supervisory Leadership: day-to-day –Strategic Leadership: purpose and meaning

Bases of Power: Formal Power Formal Power- Often Established by position in an organization Coercive Power- Fear Reward Power- Reward Legitimate Power- Formal (Robbins 2009)

Bases of Power: Personal Power Power from an individual’s characteristics Expert Power- skills or knowledge Referent Power- resources or personal traits (Robbins 2009)

Unit 5 Leadership: Review (Continued) Charismatic vs. Transformational Leaders Charismatic Leaders Transformational Leaders Transactional Leaders

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Unit 6 Discussion- Looking at Control Assignment- Audio Clip of Jenny & Answer the Questions in an APA paper. Unit Review- More comprehensive than other weeks- Review reading BEFORE taking unit review Remember- Unit Ends Tuesday at 11:59 PM

Control Control four primary functions of management. Control processes that direct activities toward achievement. Formal Control Systems measure progress toward organizational goals, make corrections and adjustments as needed.

Control Market Controls – Use economic forces Clan Control –empowerment – motivation

Review of the 4 steps of control systems: 1.Standards 2.Measuring 3.Comparing 4.Action

Step 1 of Control Systems: 1. Setting standards –Standard - expected performance for a given goal, a target that establishes a desired performance level; motivates performance, and serves as a benchmark against which actual performance is assessed –Can you think of an example of a goal and its standard in your workplace?

Step 2 of Control Systems: 2. Measuring How are performance goals measured in your workplace?

Step 3 of Control Systems: 3. Comparing What methods do you or your managers use to perform this step?

Step 4 of Control Systems: 4. Taking action to correct problems and reinforce successes Can you name some methods that managers use to correct problems or reinforce successes in your workplace?

The Control Process

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Seminar Item 2 What is the role of Six Sigma? –Let’s begin by defining it. What is Six Sigma?

Six Sigma Six Sigma is -quality management Adjusting aspects around the product or service until meets customers want & need. “sigma” refers to how far a product or service is from being “perfect”. “perfection” achieved at Six Sigma.

Role of Six Sigma The higher the sigma number, the lower the level of variation or defects. At six-sigma-level, a process is producing fewer than 3.4 defects per million (approximately accuracy)

Role of Six Sigma, (continued) Management works hard to engage the organization in an effort to eliminate the causes of defects –One approach - Teams.

Audits- Another form of Control Discuss internal vs. external audits –What is an internal audit? –What is an external audit?

Audits External Audit - an evaluation conducted by one organization, such as a CPA firm, on another Internal Audit - a periodic assessment of a company’s own planning, organizing, leading, and controlling processes

Have you ever participated in an audit at your workplace? What type of audit was it? What were some of the pros and cons of the audit experience that you noticed? Audit experience?

Recap In this seminar, we’ve discussed: –The four steps/stages in Control Systems –The role of Six Sigma –Internal and External Audits in the workplac e

Thank You for Joining Me This Evening!