Risk Surveys Lean Six Sigma Storybook. So what is a Risk Survey?

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Presentation transcript:

Risk Surveys Lean Six Sigma Storybook

So what is a Risk Survey?

Project Charter Problem Statement Anecdotal evidence suggested that the turnaround of Risk Surveys was up to; 10 months for new business, months for renewals This was due to a substantial backlog.

Project Charter Project Goal: To reduce the completed Risk Survey Report cycle time and ensure that 90% are processed within the turnaround targets of 10 days for new business, 30 days for renewals and

Project Charter Project Constraints:. Project Scope: In Scope: All Risk Surveys Out of Scope: The Underwriting function Branch Processes

Process Map of the current process In Scope

Voice of Customer Matrix

Lean Six Sigma Fundamentals

Data Collection Plan

Baseline Data - Completed Surveys Time (Days) Taken to Complete Surveys Sept days or 20 months - The greatest time taken to complete a New Survey. Currently 97% defect rate Sept days or 19 months - The greatest time taken to complete a Re Survey. New Survey goal of 10 days is about here. Everything to the right of the red line is a defect. Re Survey goal of 30 days is about here. Everything to the right of the red line is a defect.

Value Stream Map of the Process

Lean Six Sigma Fundamentals

Potential Root Causes

Improvement Workshop

Lean Six Sigma Fundamentals

Survey Report Forms  The Risk Survey report forms have been modified. The new versions capture slightly less info than previously, but require 30% less time to produce.

Visual Controls Example of map showing outstanding requests from a 6 week period in the Auckland Area. Each Surveyor has a different colour

Visual Controls Map zoomed in on requests from East Auckland showing multiple requests allocated to different surveyors. These can now be allocated to just one surveyor, thus saving travel time and cost.

Lean Six Sigma Fundamentals

Controls – Risk Survey Dashboard The Dashboard is shared between the Risk Survey Team and Branches to allow better communication of Surveyor work in progress and resource availability

Controls – Results so far  Average time to complete surveys has fallen by 33% in last 4 months (based on sample timings taken in August ’10 vs timing taken in Dec ’10).  The Range has also decreased significantly Back in July 10 the range (highest minus lowest) was 4 ½ hours The range now is at 2 ½ hours The average completion time has fallen from here to here