Assertiveness Handling difficult students Referral skills Communication skills The Cycle of a session in 12 steps Techniques for “Tutor Talk”

 Definition of assertiveness  What is your role?  Awareness is the first Key  How do I respond to best help the student ?

 What constitute a “Difficult” Student? Disrespectful, offensive, and/or threatening speech or actions directed at: Instructor Fellow Class mates Staff Policy and Procedure What should I do?

Recognizing when to refer and to whom What services does MCC have available Student Handbook

WORDS  or

 Aggressive/Passive/Assertive  Body Language  Arms crossed  Physical movement  Irregular breathing  Eye Contact  Direct  Non-direct  Cultural oriented

 1)Greeting your tutee  2)Goals and Objective Identification  3)Managing the meeting agenda  4)Critical Thought process  5)Identify what technique your tutee needs to practice to “Learn”  6) How to Budget Time for each meeting

 7)Have Tutee explain what was learned  8)Can Tutee explain how they learned the content?  9)Reinforcement of accomplishment  10)Briefly review next learning objective  11)Set agenda of next session  12)Ending in success

Initiate Reply Evaluate Explain Active Listening Quiet

Arrive on Time First session

 It is important that you both ask questions  Always take time to respond  Think before you speak  Inject a fun factor  Do they really brainstorm???

Multiple levels Tutees success Tutors proficiency Tutees retention Tutoring program successes Training effectiveness Possibly will impact curriculum

Provide opportunity Facilitate Provide a perspective Motivate Respect your job limitations

What is Active Listening?? Why does MCC consider IT (Active Listening) the future for our way of tutoring??

 This is the process of refraining from speaking.  It involves the showing of respect and the deliberation of doing nothing so the tutee actively learns becoming self independent learners.  Awareness of Cultural Diversity.

Positive vs. Negative feedback Task 1 Write me a one page essay on the 3 non-verbal messages and explain the communication patterns.

Develop a “recipe book” of Socratic Questions for your tutoring session s. What would be your top 10 questions and why are they important that the tutee response with clear concise answers?

 Knowles, 2005, The Adult Learner: The definitive Classic in Adult Education and Human Resources Development, Amsterdam  College Reading and Learning Association Tutor Training Handbook, 2003, Lenexas (CRLA TTH).   MacDonald, 2000, The Master Tutor: A Guidebook for More Effective Tutoring.  Webster’s New Basic Dictionary, 2007, Houghton Mifflin Co.  MCC Student Handbook, Tutoring Handbook, Policy and Procedures all on-line at