1 Communication Excellence Programme for Omega Healthcare

We would like to present 2 Our understanding of your requirement The programme design The Communication Excellence Programme Our support for the initiative

3 Before we start, a brief introduction to Mindspeed

4 A corporate training organisation established in 2002 Trained more than 1.5 lakh participants across India and overseas Specialize in business communication and English language training Work with premier corporate organizations and educational institutions Conduct programmes for entry- level to middle-level managers We are

5 Training Content development Assessment We do

6 Work- readiness programme, HEADSTART for Cognizant Communication excellence programme NOVA for professionals (with limited English proficiency ) for Cognizant Workplace communication and behaviour programme PRAXIS for middle- level executives for Cognizant Communication skills programme COMM 101 for employees of MindTree Language assessments for MindTree and Cognizant We have recently designed and delivered

7 7 What defines us Sharp focus on performance outcome Application oriented skill development Eclectic approach that gives the best to learners

8 The Communication Excellence Programme for Omega

9 Give due importance to communication Treat communication excellence as the key differentiator in their performance Hone skills to continue successful business outcomes and establish long-standing client relationships E- mail communication Meeting skills ( both face to face and via teleconferencing ) Presentation skills ( face to face and via Tandberg) Client interaction skills Interpersonal skills (with business etiquette ) Cross- cultural interaction English language skills What Omega wants of its executives

10 Performance gaps identified 10 Lack of proactive communication owing to : Inadequate ownership Too much deference for authority Too much adherence to protocol Solutions without strict adherence to process Complacency about communication Overly elaborate or overly concise communication: Limited English skillsLack of adequate delegation

11 Group 1- Team Leads and Team Managers Group 2- Senior Managers Group 3- Senior Delivery Heads Target audience

12 The Focus E- mail and Telephonic Communication Meetings and Teleconferences Interacting with stakeholders US culture sensitivity 56 hours Group 1 E- mail and Telephonic Communication Meetings and Teleconferences Critical Thinking Client Interaction Getting things done through feedback Cross- cultural adaptability 56 hours Group 2 E- mail effectiveness Meetings and Teleconferences Presenting to clients Engaging with stakeholders Cross-cultural dexterity 44 hours Group 3

Key features of training Facilitative approach building on existing knowledge Interconnected modules Assessment of training impact 13 Sensitization to best practices within and outside the organisation

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Thank you for your valuable time 15