OPEN SESAME: Danielle Heine

EXPERIENCE AND QUALIFICATIONS Human Resources Intern Graduated from the College of New Jersey Spot opened up for a trainer

A TRAINER Train all new, returning, and existing employees Keep training design updated

BEGINNING A TRAINING SESSION Most Important Don’t want to lose the audience Icebreakers Team Member Handbook

TIPS TO KNOW ABOUT Who needs training? Tailor the training to your audience Helps allocate the money for training properly Needs Assessment Life Guard Example Organizational Analysis (Does Sesame Place need this?) CPR Certified Classes Person Analysis (Who needs it?) Potential Lifeguards Task Analysis (What to teach?) CPR Need

TIPS TO KNOW ABOUT Training is designed? Second opinions (co-workers, other trainers) Room design (Classroom?) Tailor to audience Two Approaches Stimulus Generalization Approach: Features and principles Theory of Identical Training Training=Job Design

TIPS TO KNOW ABOUT Delivery? Good delivery from the beginning Enthusiasm Implementation? Tailor to Audience Adult learners (conflict of interest) Give trainers the ability to learn the materials Transfer of learning (Theory of Identical Approach) Delivery and Implementation

TIPS TO KNOW ABOUT Evaluation? Surveys (evaluate program and trainer) HR Director Video Immediate evaluation after working Performance Calendar Rehired? Bonuses? Evaluation

PEFORMANCE CALENDAR

ONLY ONE? Sesame Place’s Evaluation Post-tests only Not very effective

FINAL WORDS FROM THE TRAINER 3 Important Traits: Patient, Honest, and Enthusiastic (sometimes serious) Loves her job Most important trait? ENTHUSIASM! Positive Feedback Gets the ball rolling

THANK YOU!