2015 TEXAS EDUCATION DAY - FEBRUARY 13, Improvements to the Passenger Experience at DFW Airport 2015 Texas Education Day February 13, 2015

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 In Just the Past 4 Years, American has Added Nonstop Service to 13 New International Destinations in 10 Countries From DFW 2

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 During This Same Period, 8 Airlines Have Entered the DFW Market, Adding New Nonstop Service to 4 International Destinations 3

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 More Than 82% of Arriving International Passengers at DFW Benefit From Expedited Immigration and Customs Screening 4 *Citizens of all U.S. Visa Waiver Program (USVWP) countries are eligible to use APC kiosks at DFW. USVWP countries include: Andorra, France, Luxembourg, Singapore, Czech Republic, Austria, Germany, Monaco, Slovenia, Estonia, Australia, Iceland, Netherlands, Spain, Hungary, Belgium, Ireland, New-Zealand, Sweden, Latvia, Brunei, Italy, Norway, Switzerland, Lithuania, Denmark, Japan, Portugal, United Kingdom, Slovakia, Finland, Liechtenstein, San Marino, South Korea, Malta, Chile, and Taiwan.

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 Carry E-Z Further Streamlines the Arrival Process for Crew and Passengers of any Nationality with Carry-on Bags Only 5

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 DFW’s Expedited Screening processes Have Dramatically Decreased Wait Times – and Shortened Minimum Connect Times * Comparison for the period January 1 thru July 21, for both 2013 and International Passenger Arrivals at DFW* Average Wait Times in Immigration and Customs at DFW* 6

2015 TEXAS EDUCATION DAY - FEBRUARY 13, 2015 DFW’s Recently-Opened Dallas Area Rapid Transit (DART) Station Offers Passengers Multi-Modal Transportation Options 7

2015 TEXAS EDUCATION DAY - FEBRUARY 13, Improvements to the Passenger Experience at DFW Airport 2015 Texas Education Day February 13, 2015