Unified Communications Launch 2007

Paul Grady Regional Director Unified Communications EPS, APAC, Japan & Greater China Microsoft Corporation

Unified. Simplified. Communication Overload Globally Distributed Customers and Teams Disconnected Communications Systems High Cost of Communications

Unified. Simplified

Unified. Simplified.

2007 The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications, 2007” by Bern Elliot, August 20,2007 The Magic Quadrant graphic was published by Gartner, Inc., as part of a larger research note and should be evaluated in the context of the entire report. View the full Gartner report, compliments of Microsoft, at

Unified. Simplified. Unified Communications in Action Johann Kruse and Sandra Lee-Joe

Unified. Simplified. Role 3: External Contacts: Contractors Customers Partners Role 2: Company employee Home/Hotel Room/Cafe Working in a Virtual Team Share information Working across geographically dispersed locations Connect with the right people at the right time Seamless transition from communication modes for ad hoc and formal situations Be part of a virtual team Share and contribute information Connect with the right person in the right way Work Anywhere Connect with the right person in the right way Search, Share and Find information Mobile enable Communication and Collaboration challenges Role 1: YOU Other Dept – HR, Legal, Accounts My Manager Capital city / Global My team

Unified. Simplified. Unified Messaging On-premise and Hosted Conferencing Software- powered VoIP and Calendaring IM and Presence Integration with Nortel, Cisco, Avaya, Mitel and other PBX manufacturers as well as Polycom, Tandberg and Radvision for video conferencing

Unified Communications Launch 2007 Customer perspective Darryl Warren Chief Information Officer Andrew Cresp Head of Infrastructure Chris Kennett Group IT Manager Paul Grady Regional Director

Unified. Simplified. Agenda The Demands of the Workforce The Need for a Collaboration Vision Where to start? Challenges and Results? Technology End user change management Next Steps

Unified. Simplified. Demands of the workforce? Virtual Teams Communications Convergence Remote Working Value of real time communication & community knowledge 16

Unified. Simplified. Where to Start? Find the collaborators Prove technology and application with pilot Likely early wins: contact centres, gen-Y, distributed teams, senior managers (desktop video) 17

Unified. Simplified. Where to Start? Had to support geographically dispersed teams across Australia and New Zealand Integration into our existing investment in Cisco VoIP was mandatory Initial implementation in IT grew rapidly to 250 pilot users including exchange UM for an 80 seat call centre Finding the right partner who understands your current networking, and telephony environments is essential if you are looking to integrate those with presence and bring them together under a UM banner In Lion’s case, HP brought that skill to the table

Unified. Simplified. Challenges & Results End User Perspective Being able to see the status of anybody in Australia makes a huge difference to the analyst role.... I can chat with team mates and query outages with the co- ordinators, whilst still logging calls. IT SERVICE ANALYST Last weekend we had an planned outage to upgrade a large system which spanned 16hrs overnight, there were 25 staff involved at various times during the implementation.....Inviting participants into an Office Communicator conversation is a significantly more efficient way to communicate during such a large implementation PROJECT MANAGER I work as part of a cross state team (VIC and NSW). The 'instant' aspect has been great to help out with problems but in particular, the 'presence awareness' is just fantastic! I now know when it is worth making the phone call to ask a question or not. BUSINESS TECHNOLOGY PARTNER - INSURANCE SYSTEMS

Unified. Simplified. Challenges & Results What our users see

Unified. Simplified. Build Capability Enhanced Convergence Telephony integration Internal Web/Audio conferencing Web access Include presence awareness controls into applications Migrate from Current voic system - Pilot Video conferencing Mobile/Remote access (i.e. PDA wireless access) Federation with B2B’s Enable Voice Access to Inbox across IAG VPN-less access (web based access) Integrated Communication July 07 Oct 07 Sept 07 Dec07 Early 2008 Presence & Status awareness IM (1 to 1 & multiparty) Upgrade to Exchange 2007 SP1 Next Steps Unified Communications Roadmap

Unified. Simplified.

NEW Australian case studies: BHP Billiton: Global Commodities Company Saves on Travel Costs with Unified Communications Lion Nathan: Australian Beverage Maker Improves Efficiency with Unified Communications Solution University of Sydney: Major Research University Increases Productivity with Unified Communications Eastern Health: Healthcare Provider Improves Patient Outreach with Unified Messaging Solution

Unified. Simplified. Starter Kits Available Today Launch a Pilot in Your Organization! Starter Kits Available Today Launch a Pilot in Your Organization! Access Technical Resources for Your Deployment Access Technical Resources for Your Deployment Download the Trials and Find Out More Download the Trials and Find Out More Find a Qualified Unified Communications Partner Find a Qualified Unified Communications Partner

Unified. Simplified.

© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.