Tools for Facilitating P3s and Gaining Political Consensus Susan Mays CH2M July 21, 2015

If you want to go fast go alone. If you want to go far go with others. African Proverb

What is collaborative service delivery? Sharing costs and benefits when working “…across boundaries with two or more organizations to solve problems that cannot be solved or easily solved by single organizations.” Source: O’Leary & Gerrard, 2013

What makes collaboration work? Willingness to cooperate Need to improve service delivery/ sense of urgency Mutual advantage Leadership Catherine Gerard, Collaboration Across Boundaries: Ten Compelling Ideas

From contracts to collaboration Source: Romzek and Goodyear, KU-CH2M HILL Conference on Collaboration, April 2012 Informal Accountability Meeting the unofficial expectations of contract partners Formal Accountability Meeting the official expectations, terms of the contract

Using the Diagnostic Part 1 The score sheet (available at icma.org/strategies) A framework for working through the question of collaboration Qualitative discussion on each factor Assign a score to each aspect Total the scores

Collaborative Service Delivery Matrix A process to frame a discussion around whether to pursue an alternative service delivery arrangement Focuses on two general characteristics that influence likelihood of success – Service – Community context The result is a general indication of whether a collaborative arrangement should be pursued

Start with specifying the type of service under consideration

Factor 1: Know thy service 1.Asset specificity 2.Contract specificity and monitoring 3.Labor intensity 4.Capital intensity 5.Benefits targeted or diffuse 6.Management competencies 7.Stability in administrative team

Next discuss community context that may influence likelihood of success

Factor 2: Understand community context 1.Council orientation/political environment 2.Possible public partners 3.Possible private partners 4.Possible nonprofit partners 5.Fiscal/economic health 6.Unions 7.Citizen approval Bayside, WI: Joint Communications Center shared by seven jurisdictions

Two scores Service TypeCommunity Context

Understanding the possibilities Difficult Optimal Moderate Service Type Community Context

Using the Diagnostic Part 2 Facilitates the evaluation of various options for collaboration Points the user in the direction of the type of collaboration that will maximize the likelihood of success

The options Horizontal public-public partnerships Vertical public-public partnershipsConsolidation/regionalization of services Public-private partnerships Public-non-profit partnerships

Collaborative Structure Worksheet Service Characteristic ScorePreferred Structure (circle your score)(circle the corresponding structure) Contract Specification and Monitoring None Public-Public (Horizontal) Consolidation/Regionalism Labor Intensity Public-Public (Horizontal Public-Private Partnership Public-Nonprofit Partnership Capital Intensity Consolidation/Regionalism Public-Public (Vertical) Public-Private Partnership Possible Public Partners Consolidation/Regionalism Public-Public (Vertical) Public-Public (Horizontal) Possible Private Partners Public-Public (Vertical) Public-Public (Horizontal) Public-Private Partnership Possible Nonprofit Partners Public-Public (Vertical) Public-Private Partnership Public-Nonprofit Partnership Public Interest Public-Private Partnership Public-Nonprofit Partnership Public-Public (Vertical)

Tally the results Delivery Options Count (how many circled) Preferred Structure (check highest score) Public-Public (Horizontal)4 Public-Public (Vertical)2 Consolidation/Regionalism0 Public-Nonprofit Partnership0 Public-Private Partnership1 None0

Additional Resources Guidebook Exercises Case studies Research literature Professional consultants

Tools for Facilitating P3s and Gaining Political Consensus Susan Mays CH2M July 21, 2015