1 Operations Academy Senior Management Program Next Offering October 7-17,2014

2 Overall Program Description Emphasis on Surface Transportation System Management and Operations (TSM&O) 2 week “Total Immersion” course with pre-study requirements Intended for practitioners desiring advancement & recognition in Operations Focuses on the unique aspects of surface transportation M&O

3 Program Objectives Describe the impact of TSM&O on mobility and safety Manage an organization whose primary mission is TSM&O Advocate the creation of an operational focus within their agencies Demonstrate knowledge of the technical tools of TSM&O and the conditions under which they can be effectively applied

4 Additional Benefits For the individual Networking with peers from other jurisdictions National recognition CEUs and certificate of completion Recognition from employer To the agency Individuals trained in operations Ability to develop an operations focus A constructive analysis of the agency’s current focus on management and operations

5 Student Profile Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

6 Student Examples Manager of Traffic Operations District/Division engineer Regional Director Director of Maintenance Transportation Operations Center Manager Manager of Traffic Engineering (state or local) Senior Transportation Planner (state, local or MPO)

7 Curriculum HOURS Pre-study20 Classroom Lectures35 Workshops18 Field Visits18 Dinner/Lunch Speakers5 Opening/Closing4 Totals100

8 Pre-study Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas Occurs over a two month period Required time depends on the student’s background Summary of Subjects: Traffic management Incident management Emergency management Freight Traffic engineering including a survey of traffic flow theory Tools of operations (devices and systems)

9 Topics of Classroom Lectures Overview of Operations Making Managers Into Leaders Operations Capability Maturity Model (CMM) Traffic Incident Management Customer Service Integrating Planning and Operations Performance Measures/Data Visualization SE/ConOps/Benefit Cost

10 Speakers & Topics Stephen Brich – Safety and Operations Bob Marbourg – Communicating with Your Customer Stan Young– Travel Time Management Rebecca Brewster – Freight Goods Movement Shelley Row– Connected Vehicles Phil Tarnoff – Workforce Development Emil Frankel – The Future of Transportation Jeff Paniati – Closing Keynote

11 Field Visits Three Field Visits Freeway Service Patrol Ride-along Two Traffic Operations Centers State & Local Work Group Analysis of Site Activities Using the CMM

12 Workshops Real-world problems Participants Split into Work Groups Group Problem Solving Including Role Playing Develop Brief Report Deliver Solution to Class via PowerPoint Presentation Reinforce the CMM

13 Participant Selection Competitive Selection Process Must be Nominated by a Public or Federal Agency Competitive selection based on: Level of Interest Relevance Geographic and Functional Diversity

14 Costs Program Fee - $3,875 Food and Lodging - $1,896 Travel Cost Responsibility of Participant Dependent upon origin city

15 Potential Scholarships FHWA Funding SHRP2 L01/06 Lead Adopter States Work through your state I-95 Corridor Coalition Up to 14 for its member agencies

16 First Nine Sessions Successful 238 Participants from all over the US Washington State to Florida All Completed and Passed Program Requirements Program Evaluations High Networking a Key Outcome Developed a List Serve that is Very Active

17 Student Feedback “The Operations Academy is a once in a career opportunity to enrich your professional development while positioning you to influence the TSM&O direction of your own agency. I highly recommend the program to transportation professionals; it is well worth the time commitment.” - Anne Reshadi, Systems Operations/Electrical Engineering, Wisconsin DOT

18 Student Feedback “In two weeks, this program makes you a believer in TSM&O. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.” - Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

19 Student Feedback “Smarter use of our existing transportation system is the only answer for the future. If you would like to help lead your organization to effective systems operations and management, then the Operations Academy is for you.” - Aaron Johnson, Traffic and Safety Engineer, Michigan DOT

20 Student Feedback “ This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

21 Student Feedback “The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

22 October 2014 Session October 7-17, 2014 Nomination Forms Due: June 6, 2014 Selecting 28 Participants Notification of Acceptance: June 27, 2014

23 Contact Information Website – Kathleen Frankle