Importance of Housekeeping CHAPTER 1 Importance of Housekeeping Objective: emphasizing the importance of housekeeping in the guest satisfaction

Importance of Housekeeping? Role of housekeeping? areas of responsibility? Choice of hotels? Personnel?

Role of Housekeeping cleaning and maintaining both the front-and back-of-the-house areas specifying and purchasing administrating advising

Cleaning and Maintaining front-of-the-house guest rooms bathrooms banquet rooms meeting rooms halls elevators lobbies rest rooms entryways restaurants cocktail lounges any furnished outdoor areas e.g. swimming pool area

Cleaning and Maintaining back-of-the-house locker rooms employee dining rooms offices halls store rooms

Specifying and Purchasing guest room supplies and accessories cleaning equipment and supplies uniforms - including design, storage, and issue linens for guest rooms, bathrooms, restaurants, and banquet halls

Administrating Laundry and dry cleaning Linen room Sewing room

Advising in the selection, refurbishing, replacement of; furniture, furnishings, floor and wall coverings etc. soap dishes, towel bars, ashtrays etc.

Choice of Hotels? clean room room maintenance/repair safety/security convenient location comfortable bed/room adequate bathroom products decor/attractiveness TV service friendly/courteous staff good restaurants fast/prompt service room rates adequate recreation facilities adequate meeting facilities airline affiliation Ex. 4, pg. 14

Reasons Guests Give for Returning to a Hotel Question: What is the most important factor in your decision to return to a hotel/motel? Finding: Reasons for Returning By Total By Frequent Travelers Travelers Cleanliness/Appearance 63% 63% Good Service 42% 45% Facilities 35% 41% Convenience/Location 32% 38% Price/Reasonable Rates 39% 35% Quite and Private 9% 8%

Personnel? (in Turkey) 1997 statistics; 3283 lodging properties 529881 beds / 264940 guestrooms 60% occupancy 158964 guestrooms are supposed to be cleaned a room attendant cleans 15 rooms a day (average) approximately 10597 room attendants employed each day