A/V 4-1 UNIT 4: COMMAND AND COMMUNICATIONS OVERVIEW

A/V 4-2 KNOWLEDGE OBJECTIVES The students will be able to: Describe the interpersonal skills required for incident management.Describe the interpersonal skills required for incident management. Describe the key elements in a communications system.Describe the key elements in a communications system. Describe the communication order model process.Describe the communication order model process. Describe and demonstrate effective onscene and progress reports.Describe and demonstrate effective onscene and progress reports.

A/V 4-3 INCIDENT COMMAND SYSTEM DESIGN PlanningPlanning DirectingDirecting OrganizingOrganizing CoordinatingCoordinating CommunicatingCommunicating DelegatingDelegating EvaluatingEvaluating

A/V 4-4 ICS BusinessManagement PlanningDirectingOrganizingCoordinatingCommunicatingDelegatingEvaluating

A/V 4-5 EIGHT COMMON COMPONENTS 1. Common terminology – Common position titles – Common responsibilities – Common nomenclature 2. Modular organization 3. Integrated communications

A/V 4-6 EIGHT COMMON COMPONENTS (cont'd) 4. Unified Command structure 5. Consolidated action plan 6. Manageable span-of-control: three to seven; five is optimum

A/V 4-7 EIGHT COMMON COMPONENTS (cont'd) 7. Designated incident facilities 8. Comprehensive resource management

A/V 4-8 COMMAND STAFF POSITIONS Safety Liaison Information Incident Commander

A/V 4-9 GENERAL STAFF POSITIONS Operations Section ChiefOperations Section Chief Planning Section ChiefPlanning Section Chief Logistics Section ChiefLogistics Section Chief Finance/Administration Section ChiefFinance/Administration Section Chief

A/V 4-10 Administration Divisions/ Incident Commander Safety Liaison Information Operations Section Planning Section Logistics Section Finance/ Section Branches Groups Air Operations Staging MODEL ICS ORGANIZATIONAL CHART

A/V 4-11 SUBORDINATE STAFF POSTIONS Branch DirectorsBranch Directors Division/Group SupervisorsDivision/Group Supervisors Unit LeadersUnit Leaders Functional Managers/CoordinatorsFunctional Managers/Coordinators

A/V 4-12 ICS/EMS ORGANIZATION

A/V 4-13 Operations Section Chief Staging Multicasualty Branch Director Medical Group/ Division Supervisor Medical Supply Coordinator Triage Unit Leader Triage Personnel Morgue Manager Treatment Unit Leader Treatment Dispatch Treatment Dispatch Manager Immediate Treatment Manager Delayed Treatment Manager Minor Treatment Manager Patient Transportation Group Supervisor Medical Communications Coordinator Air Ambulance Coordinator Ground Ambulance Coordinator Air Operations Branch Director Incident Command Organizational Chart for a Multicasualty Branch Full Branch Response Level *Air Operations is shown for reference only. Organizational Lines Communication Lines Incident Commander

A/V 4-14 EFFECTIVE COMMUNICATIONS Communication order modelCommunication order model Onscene reportsOnscene reports Progress reportingProgress reporting

A/V 4-15 PROGRESS REPORTS ARE ESSENTIAL TO INCIDENT MANAGEMENT Allow for effective decisionmaking.Allow for effective decisionmaking. Allow for prioritized commitment of resources.Allow for prioritized commitment of resources.

A/V 4-16 Allow for effective refinement/revision of the action plan and site operationsAllow for effective refinement/revision of the action plan and site operations Should be timely, brief, and conciseShould be timely, brief, and concise PROGRESS REPORTS ARE ESSENTIAL TO INCIDENT MANAGEMENT (cont'd)

A/V 4-17 PROGRESS REPORTS Should consist of: Incident statusIncident status Number of patients being treatedNumber of patients being treated Disposition of any patient previously reportedDisposition of any patient previously reported

A/V 4-18 PROGRESS REPORTS (cont'd) Should consist of: Additional patients anticipated and/or potential for additional injuries/illnessAdditional patients anticipated and/or potential for additional injuries/illness Positions established since last reportPositions established since last report Additional resources requiredAdditional resources required Demobilization report and return of units back into serviceDemobilization report and return of units back into service

A/V 4-19 PROGRESS REPORTS (cont'd) Should be deliveredShould be delivered – When making progress and achieving objectives. – When not making progress or problems arise. – For significant safety alerts. The IC should request reports if position has not reported for some time.The IC should request reports if position has not reported for some time. The IC should obtain a progress report prior to commitment of additional arriving resources.The IC should obtain a progress report prior to commitment of additional arriving resources.

A/V 4-20 PORTABLE RADIOS Essential to site operations.Essential to site operations. Persons holding organizational positions must have radios.Persons holding organizational positions must have radios. Radio frequencies must be assigned as appropriate to keep information flowing (i.e., Command Staff on frequency 1 and tactical activities on frequency 2).Radio frequencies must be assigned as appropriate to keep information flowing (i.e., Command Staff on frequency 1 and tactical activities on frequency 2).

A/V 4-21 DISPATCH CENTERS Play a critical role in supporting major operations.

A/V 4-22 Activity 4.1 Incident Audiotape Review--7th Street and Broadway Accident Purpose To reinforce the need for clear, concise, and understandable radio communications and the concept that each person hears things differently. The activity focuses on the communication order model and the accuracy of what is being said, and highlights the benefits of using an ICS in maintaining radio control and discipline.