Study Skills Seminar Capital Composite Squadron Civil Air Patrol Module 3 Communication Skills

Introduction & Overview l Communication is Important to Study Skills l Lesson Topics –Perception –Illusions –Attention –Social Perception –Verbal, Non-Verbal, Written Communication

Psychology of Perception l Perception vs. Sensation l Learning Senses –Visual, Aural, Tactile l Learning Modes are Individual l Experience Influences Perception l Organization & Structure

Perceptual Grouping

Closure

Reversable Images

Adaptation

Adaptation

Illusions

Attention l Internal Factors –Selectivity –Motivation –Past Experience l External Factors –Salience –Vividness

Social Perception l Attribution –Consensus –Consistency –Distinctiveness l Impression Formation –Lasting –Credible Authority –Primacy –Negative –Extreme

Failures in Social Perception l Fundamental Attribution Error l Actor-Observer Effect l Self Serving Bias l Stereotypes l Halo Effect

Applying Perception to Study Skills l Listening l Speaking l Non-Verbal Communication l Writing

Listening l Get Ready to Listen l Responsibility for Comprehension l Listening for Understanding l Controlling Your Emotions l Listening for Main Ideas l Mental Agility l Notes are Memory Jogs, not Transcripts

Speaking l Prepare the Subject l Analyze l Research l Support Ideas l Organization l Practice l Prepare Yourself l Focus l Relax l Take Your Time

Non-Verbal Communication l Appearance l Eye Contace l Movements and Gestures l Voice l Rate l Pitch

Written Communication l Used to Inform and/or Persuade l More formal than Spoken l Historical Change of Style l Reader Centered Writing l Consistant Structure –Hour Glass –Common Ground –Statements & Related Details

Module 3 Summary l Communication Skills –Feedback