Develop positive interpersonal skills including respect for diversity. Objective 1.02

Effective Communication skills Written Communication The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration

Effective communication skills Written Communication Plagiarism : the act of using another person's words or ideas without giving credit to that person : the act of plagiarizing something http://www.merriam-webster.com/dictionary/plagiarism Following written directions Written business communication 1. Memorandum 2. Business letter

Effective communication skills Verbal/Nonverbal Communication Importance of both verbal and nonverbal communication Sign Language Body Language The Seven Universal Facial Expressions of Emotion - FBI Tone of Voice Reaction

Interact with others in a way that is honest, fair, helpful & respectful Ethical vs. Unethical Behavior Workplace ethics

Interact with others in a way that is honest, fair, helpful & Respectful Ethical vs. Unethical Behavior Personal Ethics

Interact with others in a way that is honest, fair, helpful and respectful Treating Others Fairly Gender Sexual Orientation Physical Condition Ethnic Heritage Lifestyle Harassment

Positive social skills (e.g., good manners and showing gratitude) Positive Attitude Digital etiquette Social networking Etiquette Gossip Professionalism Tact Punctuality Attitudes Positive & Negative Optimists & Pessimists

Get along well with others and work effectively with them in groups. Team Work Time Management Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. http://dictionary.reference.com/browse/teamwork

Conflict Resolution Skills Conflict Resolution Process Identify the problem. Identify possible solutions. Evaluate each suggested solution. Pick the best solution. See if the solution is working. If necessary, agree to disagree.

Conflict Resolution Skills Communication in Conflict Situations I-messages I feel _________________________________ When you _____________________________ Because _______________________________ And I want ____________________________ Private locations

Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Appropriate behavior in specific situations Courtesy Respecting privacy Appropriate dress Working with supervisors and coworkers Punctuality Time management Accountability Motivation Integrity Self-discipline Personal code of ethics

Recognize the difference between appropriate and inappropriate behavior in specific school, social and work situations Demonstrate Self-Control Self-control Self-observation Reward technique Extinction Alternate behavior Stimulus control

Handling outside pressure on you. Sources of pressure Self-esteem Physical Mental Emotional Intellectual Roadblocks in your personal life Self-concept Affirmation Visualization

Accepting responsibility for your behavior Responsible personal behavior Responsible behavior in the work environment

Knowledge about, respect for, openness to and appreciation for all kinds of human diversity. Cultural Sensitivity Diversity Discrimination Prejudice Bias Stereotype

Interacting positively with diverse groups of people may contribute to learning and academic achievement. Fairness 公正 Kōsei Japanese Rettferdighet Norwegian Tegwch Welch Google Translate Respect الاحترام Arabic 尊重 Zūnzhòng Chinese Повага povaha Ukranian

Interacting positively with diverse groups of people is often essential to maintain employment. Positive working relationships Human relations Interdependence Attitudes Defeatist Inferior Superior Mature Types of Leaders Authoritarian Democratic Laissez-Faire

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