© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 1 Unity Connection ViewMail for IBM Lotus Notes Release 7.1(2) TOI Part I: Features & Functionality By Murtaza Syed

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 2 ViewMail for IBM Lotus Notes (VMN)  Plug-In Model similar to ViewMail for Microsoft Outlook (VMO)  Feature rich experience with Unity Connection in their IBM Lotus Notes client for interacting with messages that are available through the phone to be available in their client.  Key Features: –IMAP Idle Compliant The IDLE feature allows IMAP users to immediately receive any mailbox changes without having to undertake any action such as clicking on a refresh button, or having the client automatically and repeatedly ask the server for new messages. –Read/Compose Secure and Non-Secure Messages –TRAP record / Playback –Media Player somewhat similar to ViewMail for Outlook (VMO) except the speed control is not supported at this time. –Supports the SMTP routing rules that we can define in CUC –Supports File attachments :.Tiff and.Doc formats

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 3 ViewMail for IBM Lotus Notes (VMN)  Compatibility / Requirements: ViewMail 7.1(2) is qualified with the following operating system and IBM Lotus Notes versions installed on the user workstation: –Cisco Unity Connection 7.1 and Higher –Microsoft Windows Vista with Notes versions 8.0, 8.01 and 7.x. –Microsoft Windows XP with Notes versions 8.0,8.01, 7.x, and 6.x. –Requires Microsoft.Net Framework version PS: Notes version 8.02 and above are not fully supported at this time.  ViewMail can be installed in only one language at a time on the user workstation.  Currently Mac OS is not supported

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 4 IMAP/HTTP View Mail for Notes Interaction Unity Connection Domino Mail server Incoming call Call Forward to Voic (data) traffic VoIP traffic Notes/Domino 12 John uses his Notes client to access inbox 4 V- mail John can also access his voic within Notes through the VMN plug-in 3

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 5 Lotus Notes – Corporate Inbox

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 6 ViewMail for Notes (VMN) - IMAP Folder

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 7 ViewMail for Notes (VMN) – Open Message Smtp address of the CUC user We can enter either a user’s first name or last name or CUC alias and press tab to resolve to CUC user’s smtp address SMTP address of the CUC user We can enter either a user’s first name or last name or CUC alias and press tab to resolve to CUC user’s SMTP address SMTP address of the CUC user We can enter either a user’s first name or last name or CUC alias and press tab to resolve to CUC user’s SMTP address

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 8 VMN - Message Delivery options Importance: Low, normal High Delivery Priority: Low Normal High

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 9 VMN –Sending Secure Message To Send Secure message click here

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 10 VMN – Secure message is received This is one of the reasons why we are using VMN and not a standard IMAP client i.e. to access Secure messages.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 11 VMN – Forwarding of secure Messages is not allowed Note: We can’t forward a secure message using VMN but we can reply to a secure message

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 12 VMN – Receive a message with attachments Received a voice message with a.tiff and. doc attachments

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 13 ViewMail for Notes (VMN) – Record Message Please note that secure messages can’t be copied

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 14 ViewMail for Notes (VMN)– Setting Config ViewMail for Notes Protocol is actually a modified IMAP with the Player embedded in the IMAP form ViewMail for Notes Protocol is actually a modified IMAP with the Player embedded in the IMAP form Cisco Unity Connection SMTP address Alias in Unity Connection for the subscriber and web password

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 15 ViewMail for Notes (VMN) – Secure Messaging Config If there is a firewall that blocks HTTPS traffic between user workstations and the Connection server, enter the IP address of the HTTPS proxy server.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 16 ViewMail for Notes SMTP Message Handling Rules SMTP messages sent to Unity Connection are handled based on the following rules:  Cisco Unity Connection can receive and process SMTP messages that are generated by IMAP clients, for example, a voice message recorded in a Microsoft Outlook client by using ViewMail for Outlook (VMO).  When an authorized IMAP client tries to send a message to Connection through SMTP, Connection attempts to categorize the message as a voice mail, , fax, or delivery receipt. Connection also attempts to map the sender to a user and the message recipients to users or contacts by comparing the SMTP addresses in the message header to its list of SMTP proxy addresses.  If SMTP authentication is configured for the IMAP client and the SMTP address of the sender matches a proxy address or the primary SMTP address for the authenticated user, or if SMTP authentication is not configured for the IMAP client and the SMTP address of the sender matches a proxy address or primary SMTP address for any Connection user, Connection processes the message for each individual recipient based on the type of recipient:  If the recipient maps to a VPIM contact, Connection converts the message into a VPIM message, removing any attachment that is not allowed by the VPIM standard. Then, Connection either delivers the message to the specified VPIM location if the VPIM location is homed on the local server, or forwards it to another digitally networked Connection server for delivery if the VPIM location is homed on that server.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 17 VMN SMTP Message Handling Rules  If the recipient maps to a user homed on the local server, Connection performs the action specified on the Message Actions page of the profile for the user in Cisco Unity Connection Administration. For each type of message (voice, , fax, or delivery receipt) you can configure whether Connection accepts the message and places it in the user mailbox on the Connection server, relays the message to the user at an alternate SMTP address, or rejects the message and generates a non-delivery receipt (NDR).  If the recipient maps to a user homed on a remote Connection server, Connection relays the message to the home server of the user, which then performs the action specified on the Message Actions page of the user profile.  If the recipient does not map to any of the above, Connection either relays the message to the SMTP smart host, or sends an NDR to the sender, depending on the option selected for the When a Recipient Cannot be Found setting on the System Settings > General Configuration page in Connection Administration. By default, Connection sends an NDR.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 18 VMN SMTP Handling Rules  If SMTP authentication is configured for the IMAP client and the SMTP address of the sender does not match a proxy address or the primary SMTP address for the authenticated user, the Connection server returns an SMTP error, which in most cases causes the message to remain in the client outbox. If SMTP authentication is not configured for the IMAP client and the SMTP address of the sender does not match any known user proxy address or primary SMTP address, Connection puts the message into the MTA bad mail folder (UmssMtaBadMail).  Connection marks an incoming SMTP message as secure if the message includes the secure header, or if the message sender is a user who is in a class of service that is configured to always send secure messages. See the How Cisco Unity Connection Handles Messages That Are Marked Private or Secure topic for more information about who can receive and access secure messages.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 19 VMN and Smart Host and SMTP Proxy Addresses Scenarios 1. IN VMN form when a user enters in the To: field = entered manually by the user And on the CUC server side : Smart Host is configured and no smtp proxy address Result: The Voice message sent from VMN will be received in the INBOX of Notes as a wave attachment, without the embedded media player. 2. In VMN form when a user enters in the To: field = entered manually by the user And on the CUC server side: No Smart Host configured and no smtp proxy address Result: NDR is received. 3. In VMN form when a user enters in the To: field = entered manually by the user and on the CUC server side: No Smart Host configured with SMTP proxy address Result: The Voice message is received in the VMN INBOX.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 20 VMN and Smart Host and SMTP Proxy Addresses …  When we try to enter in the To: field the first or last name or user name of the Notes user, when trying to send or forward a message from VMN, we are not able to resolve a user’s name to it’s corporate Notes address; however we can resolve from last name, first name or alias of a user in CUC to its CUC smtp address. This is because we are currently using CUC web service to resolve the names and it doesn’t like to resolve smtp proxy addresses.  So, to make the scenario 3 to work, it appears that unless we find a way to resolve a user’s name to its Notes corporate smtp address in VMN, we will have to manually enter the user’s notes corporate address in the To: field which will then deliver the new message in the VMN inbox.  The smtp proxy address is optional at this point.  So, in VMN, we currently use the CUC smtp address in the To: field, which is resolved to when we enter a user’s first name, Last name or alias of Connection and press a tab which resolves to user’s Connection smtp address.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 21 Addressing and Messaging Flow The End

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 22 Unity Connection ViewMail for IBM Lotus Notes Release 7.1(2) TOI Part !!: Installation Overview By Murtaza Syed

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 23 ViewMail for Notes (VMN) Installation Overview Assumptions:  You already have a Lotus Notes Client installed on the user workstation and is up and you can send and receive in Lotus Notes.  You meet the requirements for installing VMN as mentioned in Release Notes for Cisco Unity Connection ViewMail for IBM Lotus Notes Release 7.1(2) i.e. : –To install ViewMail for Notes, you must have local administrator rights on the user workstation. –The user workstation must have Microsoft.NET Framework version installed. –The user workstation must have at least 2 MB of hard-disk space available for ViewMail. –ViewMail 7.1(2) is qualified with the following operating system and IBM Lotus Notes versions installed on the user workstation: Microsoft Windows Vista with Notes versions 8.0, 8.01and 7.x. Microsoft Windows XP with Notes versions 8.0, 8.01, 7.x, and 6.x. Mac OS is NOT supported at this time ViewMail can be installed in only one language at a time on the user workstation. –The user must belong to a class of service that allows access to Connection voice messages by using an IMAP client. –The user must have an account in Notes configured to access Connection voice messages.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 24 Quick overview of Lotus Notes 7.0 Install  Lotus Notes can be installed with the following options: – single user install – Multi-User Install (i.e. for anyone who uses the workstation.)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 25 Quick overview of Lotus Notes 7.0 Install (continued) Enter Lotus User Name and Organization name where the user belongs in Domino Multiuser install Is done in this example

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 26 Quick overview of Lotus Notes 7.0 Install (continued) Click next

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 27 Quick overview of Lotus Notes 7.0 Install (continued) Select the appropriate features

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 28 Quick overview of Lotus Notes 7.0 Install (continued) Click Install

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 29 Quick overview of Lotus Notes 7.0 Install (continued)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 30 Quick overview of Lotus Notes 7.0 Install (continued) Click finish

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 31 Quick overview of Lotus Notes 7.0 Install (continued) Notes Corporate Inbox Check if the user is able to send and receive s using Lotus Notes

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 32 Quick verification of Lotus Notes 7.0 (continued) Check the new in lotus Notes ….

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 33 Quick Overview of ViewMail for Notes (VMN) Deployment Task List for deploying ViewMail for the First Time  Make sure Lotus Notes environment is already deployed.  You need to review the considerations for configuring IMAP client.  If you are rolling out VMN in the enterprise for lots of users then you can customize the VMN software, so that some of the data entry required for setting up ViewMail on user workstations is pre-populated during installation. Otherwise, you have to make the changes manually.  Install ViewMail. 7.1(X)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 34 Steps to Customize the VMN software –Create a ViewMail directory on a network drive. Ensure that you have rights to write to the directory. –From the ViewMail DVD, copy the following files to the ViewMail directory: CiscoUnityConnection.VMN msi files for all languages in which you are installing ViewMail. (For example, CiscoUnityConnection.VMN7.1.2.ENU.msi for U.S.English.) VMNInit.vbs. VMAddbin.vbs. – In the ViewMail directory, browse to the language directory applicable to your installation (for example, ENU for U.S. English). – Open the file VMNInit.vbs in a text editor (for example, Notepad).

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 35 Steps to Customize the VMN software – Delete the rem that begins the Session.Property("UNITYCONNECTIONSSERVER") = "" line, so that the line looks like the following example: Function VMNInitFn() Session.Property("UNITYCONNECTIONSSERVER") = "" rem Session.Property("USERNAME") = "" rem Session.Property("EXT") = "" rem Session.Property("PROXYSERVERADDRESS") = "" rem Session.Property("PROXYPORT") = "" rem Session.Property("HTTPSCERTIFICATE") = "" rem To enable g729a recording, set property DefaultWaveFormat to 5 rem Session.Property("DEFAULTWAVEFORMAT") = "" End Function – At the end of the Session.Property("UNITYCONNECTIONSSERVER") = "" line, enter the name or IP address of the Cisco Unity Connection server between the quotation marks after the equal (=) sign. –Similarly you can make changes to other fields which ever needs to be customized using the script and save the script file.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 36 Steps to Customize the VMN software –Open a Command Prompt window. (On the Windows Start menu, select Programs > Accessories >Command Prompt.) –Change to the ViewMail > ENU directory (or to the language directory applicable to your installation). –Enter the command vmaddbin CiscoUnityConnection.VMN msi VMNInit.vbs Example: if you're installing english vmn on a user workstation it'll be vmaddbin CiscoUnityConnection.VMN7.1.2.Enu.msi VMNInit.vbs

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 37 VMN Install – Multi-User vs Single User Install differences Important points to remember:  In a Notes multi-user install scenario you have to install VMN for each user logged into the machine. For eg: If you're logged in as JohnDoe1 on the machine and installs VMN, VMN is available to only JohnDoe1 and not any other users on that machine. If there is another user(JohnDoe2) on that machine who needs VMN, then login as JohnDoe2 and install VMN for that user.  Only one language can be installed on a workstation, this is true for both single user and multi-user setup.  In a Notes single user setup you install once and VMN is available to all users on that machine.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 38 Considerations When Configuring an IMAP Client in CUC Match the SSL settings that you will make in the IMAP client

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 39 Example of SSL settings for a user’s VMN account in Notes

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 40 Example: ViewMail for Notes (VMN) Installation (continued) Click Next

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 41 Example of ViewMail for Notes (VMN) Installation (continued) Select : I accept the license option and then click next

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 42 Example of ViewMail for Notes (VMN) Installation (continued) Enter the Unity Connection Server IP address

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 43 Example of ViewMail for Notes (VMN) Installation (continued) Click Next

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 44 Example of ViewMail for Notes (VMN) Installation (continued) Click next

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 45 Example of ViewMail for Notes (VMN) Installation (continued) Click Finish

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 46 Example of ViewMail for Notes (VMN) Installation (continued) After VMN is installed login in Lotus Notes Client

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 47 Creating a ViewMail for Notes Account in Lotus Notes  To use ViewMail for Notes to access Connection voice messages, you create and configure a new Notes account for the user. You need the following information for the user:  Cisco Unity Connection alias.  Cisco Personal Communications Assistant (PCA) password. (This is the web application password that is set on the User pages in Cisco Unity Connection Administration.)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 48 Creating a ViewMail for Notes Account in Lotus Notes Steps To Create a ViewMail for Notes Account in Lotus Notes:  Step 1: Open IBM Lotus Notes.  Step 2: Open the applicable database, depending on the Notes version:  In Notes 8.0 a. From the File menu, click Open > Lotus Notes Application > Install VMN. b. Click Open.  In Notes 7.x and 6.x a. From the File menu, click Database > Open. b. In the Open Database window, in the Server field, leave the default value as Local, and in the Filename box, enter InstallVMN.nsf. c. Click Open.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 49 Creating a ViewMail for Notes Account in Lotus Notes (continued)  Step 3: In the Install window, click Install.  Step 4: Click OK in the Install Done dialog box, then close all tabs.  Step 5: Open the local name and address book, depending on the Notes version:  In Notes 8.0: a. From the File menu, click Open > Lotus Notes Application. b. In the Open Application window, in the Look In field, leave the default value as On My Computer, and in the Filename box, enter names.nsf. c. Click Open. d. In the Address Book-Contacts dialog, click Advanced.  In Notes 7.x and 6.x: a. From the File menu, click Database > Open. b. In the Open Database window, in the Server field, leave the default value as Local, and in the Filename box, enter names.nsf.  c. Click Open.  d. In the Address Book-Contacts dialog, expand Advanced, and click Accounts.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 50 Creating a ViewMail for Notes Account in Lotus Notes (continued)  Step 6: In the Fill In Address Book-Contacts dialog, click New, then click Account in the list.  Step 7: On the Basics tab, enter the applicable information in all fields: –Account Name: Display name entered here also names icon used to open user’s ViewMail for Notes inbox. –Account Server Name: IP address or DNS name of Cisco Unity Connection server. –Login Name: User’s Cisco Unity Connection alias. –Password:User’s Cisco PCA password. –Extension:User’s Cisco Unity Connection extension. – Address: User’s Cisco Unity Connection address (for example, smtp domain name) –Protocol:Select ViewMail for Notes. –Inbox Refresh Interval:Default is 3 minutes. –SSL: Select whether SSL is enabled or disabled. –Only from Location(s):Specify the Notes location document under which this account will work.  Step 8: Click Save to save the new account.  Step 9: Close the Address Book-Contacts tabs.  Step 10: Open the Notes workspace.  Step 11: Locate the icon for the ViewMail for Notes account that you created in Step 6 through Step 8. It has the same name as you entered in the Account Name field. To open the ViewMail for Notes inbox, double-click the icon.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 51 Example: Creating a ViewMail for Notes Account in Lotus Notes 7.0 In Notes 7.x and 6.x a. From the File menu, click Database > Open. b. In the Open Database window, in the Server field, leave the default value as Local, and in the Filename box, enter InstallVMN.nsf. c. Click Open.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 52 Example: Creating a ViewMail for Notes Account in Lotus Notes 7.0 (continued) In Notes 7.x and 6.x a. From the File menu, click Database > Open. b. In the Open Database window, in the Server field, leave the default value as Local, and in the Filename box, enter InstallVMN.nsf. c. Click Open.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 53 Example: Creating a ViewMail for Notes Account in Lotus Notes 7.0 Click Install

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 54 Example: Creating a ViewMail for Notes Account in Lotus Notes 7.0 (continued) In Notes 7.x and 6.x: a. From the File menu, click Database > Open. b. In the Open Database window, in the Server field, leave the default value as Local, and in the Filename box, enter names.nsf. c. Click Open. d. In the Address Book-Contacts dialog, expand Advanced, and click Accounts.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 55 Creating a ViewMail for Notes Account in Lotus Notes (continued)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 56 Creating a ViewMail for Notes Account in Lotus Notes (continued) Alias in Unity Connection for the subscriber and web password Cisco Unity Connection SMTP address ViewMail for Notes Protocol is actually a modified IMAP with the Player embedded in the IMAP form ViewMail for Notes Protocol is actually a modified IMAP with the Player embedded in the IMAP form

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 57 Starting a ViewMail for Notes Account in Lotus Notes Click on the database and then select workspace

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 58 Starting a ViewMail for Notes Account in Lotus Notes Click on the new account that you just created

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 59 Example: ViewMail for Notes Inbox Voice mail Messages in the Voic Inbox

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 60 ViewMail for Notes message with the Media Player The End

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 61 Unity Connection ViewMail for IBM Lotus Notes Release 7.1(2) By Murtaza Syed Part !!!: Troubleshooting Tips and Help

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 62 VMN : Some Troubleshooting Tips  VMN Traces: – Enable the Traces by setting the Registry values as mentioned in the previous slide – Collect Logs from : C:\Documents and Settings\All Users\Application Data\Cisco Systems\VMN\1.0\Logs  Cisco Unity Connection Server side traces: – Service: “Connection SMTP Server” ; Component: “SMTP”, (All traces) – Service: “ Connection Message Transfer Agent” ; Component: “MTA”, (All traces) – CuImapSvr (all levels) – CsMalUmss (all levels) – CML (all levels)

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 63 Setting Registry Flags for Traces for generating detailed Logs Regedit example

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 64 ViewMail for Notes Trace Registry KEYS for Troubleshooting Registry keys  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\Current Notes Profile = “Notes Profile”  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\TempDir = INSTALLDIR  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\WSAddress = The IP address of the UC server you specified in the install.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\Extension Trace = 0 for no logging, 1 to turn on logging.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\HTTP Trace = 0 for no logging, 1 to turn on logging.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\MM Trace = 0 for no logging, 1 to turn on logging.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\Output Debug = 0 for no logging, 1 to turn on logging.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\TRAP Trace = 0 for no logging, 1 to turn on logging.  HKEY_CURRENT_USER\Software\Cisco Systems\Cisco Unity Connection\VMN\Default Wave Format = 0 for G.711 format or 5 for G.729 format. G.711 is the default.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 65 Some trouble shooting tips  1. If the player button is not enabled when you open a message a. Check whether the.NET 2.0 framework was installed before installing VMN. b. Check the VMN status bar at the bottom. If you see the error 'Cannot create automation object' then it means VMN was not installed successfully. Uninstall and reinstall again. c. Check whether the attached wav file has any content within it by playing it using the Windows Media Player or any other player. d. Check the status bar at the bottom - If you see this error in VMN Status Bar - "Operation timed out", check whether you're able to connect to the UC server - Another reason is a slow internet connection. Same issue if you get the error "403 Forbidden“.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 66 Some Troubleshooting Tips (continued) How to look at the status bar in VMN Click here to see the statusVMN Status at any given instance

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 67 Some trouble shooting tips (continued)  2. If you see a message "ViewMail Client must be installed" when opening a message a. This means the Notes.ini file is missing the 2 lines that should have been added by the install UCVersion=7.1 PluginsWarningOption=2 b. In a multi-user configuration, if one user uninstalls, the remaining users may need to re-install. Check for the Program Files\VMN directory.  3. ViewMail for Notes inbox shows the following: “This view is being updated. It will display as soon as the update completes. “ You can continue working with other Notes windows while the view is updating. Click File > Preferences > Disable View updates as a background task.

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 68 VMN Online Help  C:\Program Files\VMN\Help\  Also, you can get online help by pressing F1 while using VMN inside Notes

© 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialMinFin IPT Phase 2 69 Related Documentation  For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 7.x. The document is shipped with Connection and is available at dmap/7xcucdg.html. dmap/7xcucdg.html  For details of requirements, installation instructions, limitations and restrictions, and open caveats for Cisco Unity Connection, please refer to ViewMail for IBM Lotus Notes Release 7.1(2) or the version that you are going to be using.  For Troubleshooting please refer to : Troubleshooting Guide for Cisco Unity Connection that contains information on specific problems with Cisco Unity Connection, possible causes of the problems, and procedures to resolve the problems. The guide is written for system administrators who are responsible for maintaining and administering Connection.  For “SMTP Server Configuration” please refer to “SMTP Server Configuration” section in the “System Settings” chapter of the Interface Reference Guide for Cisco Unity Connection Administration Release 7.x at _reference/guide/7xcucgrgx.html. The end