Aspire Vertical Markets Healthcare Solutions (Doctor’s office and Clinics)

Healthcare (Doctor ’ s Office, Clinics) Solution

Healthcare Solutions Aspir and IntraMail - Cost effective Voice Mail solutions - A card that plugs into telephone system No external computer required for Voice Mail - Easy to install and easy to program Browser base GUI for programming

Healthcare Solutions Auto Attendant (a Voice Mail feature) answers incoming calls - Reduces the workload of the operator/receptionist - Quickly answers calls – no long wait for answer - Plays greeting and provides guidance to caller - Routes call depending on response Make or cancel an appointment Questions about billing Pharmacy or Radiology department Speak with an individual

Healthcare Solutions Voice Mail - Busy or unanswered calls sent to Voice Mail to leave a message - Records messages for future response - Saves Caller ID data with call (if provided by telephone company) - Uses Caller ID to place call to the caller at the touch of a button while listening to a message (saves time)

Healthcare Solutions Voice Call Announce with Hands-Free Reply - Fast communication with minimum disruption - Doctor can respond without touching the telephone - Consult with doctors in examining room with patient - Microphone and speaker built into every digital telephone Speakerphone not required

Healthcare Solutions Private Lines - Use DID or DIL lines to create private lines for doctors Park and Page - Have Voice Mail park calls received on a Private Line and play pre-recorded announcements to advise doctors of a private call

Healthcare Solutions Conversation Record - Live recording of telephone conversations - To record consultation with patient - Optional recording methods Record to Voice Mail Record to PGDAD box connected to analog recording device Voice Security Recorder (VSR) connected to PC

Healthcare Solutions Analog Ports for Analog Devices - For Fax or Modem For transfer of medical records Analog Device Connection (PGDAD) - Connection for Music / Message on Hold source - Connection for analog recording device

Healthcare Solutions Conference Call - Consultation with medical group, other doctors or patient’s family members - No need to make multiple calls

Healthcare Solutions Caller ID - Requires Caller ID service from telephone company - Caller ID information displayed on telephone See who is calling before answering - May include both Telephone Number and Name - Can be used by connected computer to display patient information (Screen Pop) from a database - Caller information passed with the call as it is transferred

Healthcare Solutions Station Message Detail Reporting (SMDR) - Provides a record of telephone activity - Helps manage and control telephone usage and costs Ultra CallAnalyst software - Collects and analyzes SMDR data - Creates reports based on department, extension or line usage - Allocate telephone costs to users of this resource

Healthcare Solutions Aspire Wireless - Mobile doctors or nurses carry a telephone with them so they can always be reached No need to locate with paging (Quicker response time) - Linked to desk telephone so both ring when call is received - Quiet vibrating ringer alerts user of calls without noisy ringers that might disturb patients - Optional headset allows telephone conversations while the users hands are free to work - Multi-button wireless telephone offers many features of desktop telephone

Healthcare Solutions User convenience features - Softkeys provide user guidance – makes feature use easier - Directory Dialing – search on screen directory for name - Call Log Display Shows Missed Calls (requires Caller ID) Shows Dialed Calls - Call Announce Options Voice Announce with Handsfree Answer Voice Over to busy telephone Ringing telephone

Healthcare Solutions Automatic Day / Night Mode Switching - Switches to Night Mode operation - Adjusts telephone system operations to meet night time needs Extension ringing Access to trunks Toll Restriction - Redirects calls to Answer Service after office hours

Healthcare Solutions Battery Backup available - Provides full telephone system operation in case of a power failure An important requirement for a medical facility

911 for Emergencies E911 compatible (Enhanced 911) - Sends number of extension originating the call to identify location of problem - Requires ISDN or CAMA trunk - Compatible with 3 rd party CAMA interface box 911 Priority – Always connects to E911 Service Bureau overriding other calls if necessary Easy to use – no need to press line key or dial trunk access code – just dial 911 Displays message and sounds alarm at operator telephone or designated telephones