Prospects Services Ltd Delivering the Work Programme
Prospects Services Ltd Largest provider of Connexions Services Largest provider of Next Step Services Ofsted Inspection Service provider OLASS Prospects Events CfA Gabbitas Education Resources Welfare to Work provider
Work Programme Drivers Black box approach to ‘worklessness’ Part of “Get Britain Working” Replaces all current DWP contracts, except Work Choice and Support Contracts More customers than ever before accessing one programme Payment by results Shaping the future of ‘Welfare to Work’
Prospects approach to the Work Programme
Performance Criteria Each customer group has it’s own target for both performance and sustainability Performance measured against referrals Paid via 3 methods Attachment Job Outcome Sustainability
Prospects Work Programme Principles Holistic approach to ‘worklessness’ Removes barriers Measures and rewards progress No one gets left behind Deals with the issues of ‘worklessness’ prior to helping people into employment
The Customer Journey
Customer Journey Engagement PRaP referral received Engagement process begins TLC & Engagement Team 90% customers engaged via TLC; 5% by Engagement Team Initial Assessment undertaken & assigned to named Cohort Advisor
The Ascent Programme
Example Ascent Diagrams Initial Assessment Following interventions Referral to EST
Customer Journey 1:1 Advisor appointment booked for within 5 days of initial assessment Advisor will guide customer through their time on programme Agree & negotiate interventions Agree & sanction ‘rewards & consequences’ Contact every 2 weeks Access the Customer Portal
Customer Journey example The Ascent Programme customer journey showing interventions and support available for all customers – timeline is for a JSA customer Online Multi-media Support throughout Customer Journey and Post Employment, providing 1:1 assistance via Telephone & Web Chat Mon - Friday Ascent Interventions Reality Camps Heroes to Inspire Ascent Skills Enhancement Projects Motivational Speakers Aspiration – Consequence & Reward Relocation, Relocation, Relocation Ascent Sports Teams
Ascent Interventions Achievement Projects 36 Ascent Workshops Come Dine With Me Life Checks Community Events Ascent Radio Well Being Groups Life Checks Ascent Radio Well Being Groups Community Events Come Dine With Me Workshops 36 x Ascent Workshops Ascent Sports Teams Achievement Projects Ascent Intervention Key Reality Camps Ascent Skills Enhancement Projects Aspiration - Consequence & Reward Motivational Speakers Relocation, Relocation, Relocation Heroes To InspireAscent Assessment
Customer’s Progress Attended 1:1 appointments Attended a variety of interventions Accessed learning & development opportunities Undertaken a ‘reward activity’ Taken part in ‘Skills Enhancement Project’ Customer continues to attend and confidence grows Referred to an ESTA
Referral to ESTA Team tasked with placing customers in real vacancies Prospects Work Trials Prospects Employer Engagement Activities Targeted for job sourcing & customer placing Encompasses Post Employment Support
Post Employment Support TLC undertaking Welfare in Work support calls Weeks 1 – 4Weekly Weeks 5 – 26Fortnightly Week 27+Bi Monthly Issues referred to ACA or ESTA – active solutions focussed approach If customer leaves work, returns to Work Programme if within 104 weeks
Issues Faced Work Programme cannot fund everything High level of Ministerial oversight High levels of risk for Primes and supply chain partners Partnership approach required Cohesiveness & integration into current & future strategies required
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