MAIL IRREGULARITY REPORTING MTAC Meeting February 5, 2004

Informal pilot test – June 2001 System enhancements System enhancements Pilot test of three sites – April 2003 Limited Software modifications Limited Software modifications Expanded Pilot – October 1 – November 21, 2003 Major Software modifications Major Software modifications Where Are We At ?

P&DCsBMCs P&DCsBMCs Portland ORNew Jersey NJ Reno NV St Louis MO Daytona Beach FLGreensboro NC Florence SCMinneapolis MN New Orleans LA Monmouth NJDDUs Brockton MAPewaukee WI Milwaukee WIWauwatosa WI Richmond VASussex WI Who?

Expanded Pilot – October 1 – November 21, 2003 – – 569 Reports Listing 956 Errors – – Majority of Errors Found in Bundle/Package 549 Errors – 57% 479 Reports Routed to BMEUs for Resolution 287 – 60% Resolved 192 – 40% Not Resolved – – % of Non-Resolution – Could Not Locate Origin Point of Mail – –93 of the 111 – 84% Due to Company Permits Where Are We At ?

Contact Us For a Copy of the Pilot Report

As a Result of Pilot Tests: –Improved Data Collection Process –Revamp Data Entry Interface –Revamp Resolution Interface for the Business Mail Entry Unit (BMEU) –Interface Issues with Data Exchange Between PostalOne! and the Business Service Network (BSN) –Improved Report Features Findings

Conduct Pilot – October 1 – November 21, 2003 Evaluation & Feedback – December 2003 Software Modifications – December 2003 – March 2004 – Software will also be re-implemented in J2EE National Training Deployed – April – May 2004 National Implementation - June 2004 Timelines

MAIL IRREGULARITY FEEDBACK PROCESS WORK GROUP MTAC WORK GROUP # 55 PROJECTED SUNSET DATE AUGUST 2004

QUESTIONS ?