Centene Response to Civil Unrest Glen Woita Director of Business Continuity & Security Administration 1 Confidential and Proprietary Information

Overview Why prepare? Pre-event Planning During Event Actions Post-event Action What we do? Lessons Learned 2 Confidential and Proprietary Information

CENTENE OVERVIEW Confidential and Proprietary Information 3 Medicaid (19 states ) Exchanges (9 States) MA D-SNP (6 States) Correctional (3 States) Employs approximately 10,500 individuals Provider networks include over 215,000 physicians and 2,000 hospitals Established in 1984 in Milwaukee, WI and Headquartered in St. Louis, MO A Fortune 500 company (#251), Centene Corporation (NYSE: CNC) expects revenues of $15.0 to $15.5 billion for 2014 and currently has $2.4 billion in cash and investments. Serves government sponsored healthcare programs in 21 states

Why Prepare? 4 Confidential and Proprietary Information Headquartered in downtown Clayton 1,000+ Centene employees that work in Clayton Protestors explicitly targeted this area with the goal of disrupting business Two Main Priorities: –Life Safety –Business Operations

Pre-event 5 Confidential and Proprietary Information Updated and tested emergency notification system Moved key 24/7 IT operations functions to contingency location Upgraded Capacity and tested Remote Access Partnered with local law enforcement Monitored information security threats to Centene systems Gathered intel

During Event 6 Confidential and Proprietary Information Key decision-makers closed the Clayton campus on Tuesday, November 25 th Employees notified the night before Increased Physical security presence monitored the campus with video system Other physical security measures the lawyers prefer we not discuss No physical or IT breaches

Post Event 7 Confidential and Proprietary Information Continued monitoring of events Reviewed run books for office closure events Moved key 24/7 IT operations functions back to Clayton Performed lessons-learned review with key decision makers Reviewed connectivity and availability metrics for remote access to systems

Lessons Learned 8 Confidential and Proprietary Information Civil Unrest impact comes in many flavors Communication at all levels is vital –Bridge Calls –Prescribed emergency notification scripts –Enforce communication protocols

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