aiia : voice of the digital economy AIIA Health Special Interest Group Strategy March 2013

aiia : voice of the digital economy Background This document outlines the AIIA’s strategy for the Health Special Interest Group (SIG) for the next 12 to 24 months. It has been developed in consultation with members of the eHealth SIG and represents the priorities identified by members in the health environment moving forward. Issues driving the development of this Strategy include: Member requirement for AIIA to broaden its health focus; Continuing rapid pace of change in the health sector; The potential for transformation of the health sector leveraging ICTs. 2 The purpose of the Strategy is to: Articulate the priority areas of focus for AIIA’s Health SIG over the next 12 to 24 months; Focus the discussions and activities of the AIIA Health SIG; Identify the key actions AIIA will undertake in relation to health over the specified time period. Key Stakeholders: AIIA Board Member Organisations Commonwealth and State Health Departments NEHTA Health Industry Bodies Health Insurers Hospitals and related facilities Member Theme: ie what AIIA seeks to achieve for its members by engaging in the health sector: Leadership, Connections, Collaboration, Business Outcomes Customer Theme: ie AIIA seeks to achieve in promoting ICT in the health sector: Improving Productivity and Efficiency; Quality Outcomes; Innovation

aiia : voice of the digital economy Modernising Health Business and Procurement Models Telehealth & Telemonitoring Health Services Innovation: Smart Devices, Infrastructure and Consumer Applications Quality Outcomes: Big Data/Smart Questions and Data Analytics Adoption of Cloud Services Articulation/awareness alternative in business models that support innovation Opening up of telehealth opportunities AIIA position re use of cloud in health Articulation/awareness alternative in business models that support innovation Opening up of telehealth opportunities AIIA position re use of cloud in health Health case study Big Data Summit AIIA showcase member ‘smarts’ Health case study Big Data Summit AIIA showcase member ‘smarts’ VISION STRATEGIC PRIORITY AREAS OF FOCUS KEY OUTCOMES % Increase in Health SIG engagement AIIA influences policy positions in identified areas(eg Telehealth) AIIA recognised as legitimate voice in health space Increase SIG membership % Increase in Health SIG engagement AIIA influences policy positions in identified areas(eg Telehealth) AIIA recognised as legitimate voice in health space Increase SIG membership MEASURES RADICALLY IMPROVING HEALTH OUTCOMES THROUGH THE ENABLERS OF ICT, INNOVATION AND COLLABORATION SUSTAINABLE HEALTH INTELLIGENT HEALTH Strategic Framework Ongoing Support for PCEHR agenda & Optimal Care Pathways

aiia : voice of the digital economy Health expenditure some $130.3b pa:9.3% GDP – some $6,000 per Australian Expenditure on public hospitals some$31.5% of total recurrent expenditure; 18.2% is on medical services and 14.9% on medications Expenditure on public hospitals and medications are the fastest growing 69.1% of expenditure funded by Government. 30.9% funded by non- government(households, private health funds) Prices in the health sector have grown quicker than broader economy over past 10 years. Bottom Line: Australia's health care bill continues to rise and with rapidly ageing population the represents a real financial risk for the future Health expenditure some $130.3b pa:9.3% GDP – some $6,000 per Australian Expenditure on public hospitals some$31.5% of total recurrent expenditure; 18.2% is on medical services and 14.9% on medications Expenditure on public hospitals and medications are the fastest growing 69.1% of expenditure funded by Government. 30.9% funded by non- government(households, private health funds) Prices in the health sector have grown quicker than broader economy over past 10 years. Bottom Line: Australia's health care bill continues to rise and with rapidly ageing population the represents a real financial risk for the future Technology has had a significant impact on the health sector. From new testing techniques to surgical equipment and mobile and remote services and diagnostic tools, todays healthcare system is very different to that just 10 years ago. By providing access to medical and health information, medical advice and services and online support groups, the Internet has made it possible for patients to access a much broader range of information about their health and healthcare options and assume a much greater responsibility over their healthcare decisions. The nature of the patient-doctor relationship has changed and patients have increasing expectations of quality health services and outcomes. To this end the role of health informatics is becoming increasingly critical to healthcare decision making and delivery of services. Technology has had a significant impact on the health sector. From new testing techniques to surgical equipment and mobile and remote services and diagnostic tools, todays healthcare system is very different to that just 10 years ago. By providing access to medical and health information, medical advice and services and online support groups, the Internet has made it possible for patients to access a much broader range of information about their health and healthcare options and assume a much greater responsibility over their healthcare decisions. The nature of the patient-doctor relationship has changed and patients have increasing expectations of quality health services and outcomes. To this end the role of health informatics is becoming increasingly critical to healthcare decision making and delivery of services. VISION STRATEGIC PRIORITY RADICALLY IMPROVING HEALTH OUTCOMES THROUGH THE ENABLERS OF ICT, INNOVATION AND COLLABORATION SUSTAINABLE HEALTH INTELLIGENT HEALTH Background

aiia : voice of the digital economy Modernising Health Business Models Existing health business models are fragmented and stifle innovation. Typically they do not support end to end patient care and management - with different parts of the process subject to different funding and compliance arrangements. ICT can help improve workflows and productivity Modernising Health Business Models Existing health business models are fragmented and stifle innovation. Typically they do not support end to end patient care and management - with different parts of the process subject to different funding and compliance arrangements. ICT can help improve workflows and productivity Quality Outcomes: Big Data/Smart Questions and Data Analytics Big Data offers potential to inform population health and individual health decisions, inform care pathways and service and service planning decisions. With the plethora of information available, the challenge now is to shift through and use relevant information to make informed care decisions. Quality Outcomes: Big Data/Smart Questions and Data Analytics Big Data offers potential to inform population health and individual health decisions, inform care pathways and service and service planning decisions. With the plethora of information available, the challenge now is to shift through and use relevant information to make informed care decisions. SUSTAINABLE HEALTH Priority areas where ICT contribute to making healthcare delivery and services more efficient and hence sustainable SUSTAINABLE HEALTH Priority areas where ICT contribute to making healthcare delivery and services more efficient and hence sustainable INTELLIGENT HEALTH Priority areas where ICT can contribute to improving the quality of healthcare services, decision making and outcomes INTELLIGENT HEALTH Priority areas where ICT can contribute to improving the quality of healthcare services, decision making and outcomes Areas of Focus Ongoing Support for PCEHR agenda & Optimal Care Pathways AIIA will continue to support the rollout of the PCEHR through its participation in relevant committees and forums and through the provision of appropriate industry support. Ongoing Support for PCEHR agenda & Optimal Care Pathways AIIA will continue to support the rollout of the PCEHR through its participation in relevant committees and forums and through the provision of appropriate industry support. Telehealth and Telemonitoring Offers efficient, alternative options for patients to access health services and expertise and health practitioners efficient and remunerable options to support patients remotely Current telehealth arrangements are hamstrung by poor policy and practices. Telehealth and Telemonitoring Offers efficient, alternative options for patients to access health services and expertise and health practitioners efficient and remunerable options to support patients remotely Current telehealth arrangements are hamstrung by poor policy and practices. Adoption of Cloud Services Cloud services offer small health practices in particular, the opportunity to access modern and cost competitive technology platforms, infrastructure and applications. Adoption of Cloud Services Cloud services offer small health practices in particular, the opportunity to access modern and cost competitive technology platforms, infrastructure and applications. Health Services Innovation: Smart Devices, Infrastructure and Customer Applications New digital technologies provide opportunities to manage chronic health conditions continuously, remotely and in real time. New applications enable citizens to be more proactive manage their health be take preventative healthcare measures. Health Services Innovation: Smart Devices, Infrastructure and Customer Applications New digital technologies provide opportunities to manage chronic health conditions continuously, remotely and in real time. New applications enable citizens to be more proactive manage their health be take preventative healthcare measures.

aiia : voice of the digital economy Current Issues STRATEGIC PRIORITY PROBLEM / ISSUESWHAT NEEDS TO BE DONEWHAT SUCCESS LOOKS LIKE SUSTAINABLE HEALTH Business models are narrowly focused. They are not driven by achievement of clinical outcomes. Current models stifle innovation Telehealth business and operating model options are unclear Telehealth policy and funding arrangements are a barrier to take- up Low awareness of, trust issues related to cloud service models Focus on outcomes rather than ‘process’ Current telehealth policy and operational arrangements to be agreed and promulgated Integration of telemonitoring approaches into models of care Education of sector re cloud solutions Health business models are modernised and have strong focus on outcomes and innovation Increased adoption of telehealth options Reconsideration of current policy position Increase in take up of cloud services model across health sector INTELLIGENT HEALTH Potential of smart data analytics driven by the right questions to support informed decision making is not understood Application of Big Data in health where privacy and security considerations are so tight Limited appetite to drive innovative solutions to support service delivery and care issues Need to develop sense of ‘value’ of information Need to address privacy and security related concerns re data, data curation, aggregationand retention Increase awareness of innovation emerging in sector Need for data analytics to inform macro and micro decision making identified as component in forward health planning agenda Data analytic tools specifically developed for sector, including to inform care pathways Purpose specific Innovative tools/devices/applications developed and adopted

aiia : voice of the digital economy Member Value STRATEGIC PRIORITYFOCUSMEMBER VALUE SUSTAINABLE HEALTH Leveraging ICT to improve productivity in healthcare and ensure our health system and practices are sustainab le Modernisation of Health Business Models  Telehealth  Cloud Service models AIIA members will derive value through: Scope to innovate and deliver holistic solutions  Opportunities to provide data storage and management services  Product and service offering take-up and adoption  Ability to business and influence policy decisions INTELLIGENT HEALTH Leveraging ICT to: improve decision making and reduce mistakes and error Develop innovative new health delivery and optimal care approaches including care pathways Drive use of SoLoMo (Social, Location, Mobility) approaches Increase use of Smart Agent technologies to reduce workload  Big Data, Smart Questions o Data analytics & intelligence o Evidence based analysis to formulate the meaningful questions to ask via Big Data  Innovation: o Smart Devices and Applications, Mobility AIIA members will derive value through:  Showcasing of analytics solutions and tools - infrastructure and applications  Showcasing and adoption of innovative solutions/ device developments  Driving future of health delivery and service options

aiia : voice of the digital economy GeneralActions OVERARCHING Member Agreement of Priorities and Key Actions Develop and Agree Work Program Re-commence regular SIG meetings Member support for AIIA Health Linkedin Group and Blog contributions Feb/March 2013 Ongoing SUPPORT FOR PCEHR AGENDA Continued participation in PCEHR Forums and Standards Groups as required. Support for DoHA CCAGG Review Ongoing February – June Actions

aiia : voice of the digital economy Strategic Priority March 2013 – June 2014 SUSTAINABLE HEALTH Business Models Telehealth and Telemonitoring Cloud Services Agree workplan and outcomes SIG discussion re business model issues and barriers to innovation. Discuss further with Cerner Identify stakeholders Agree priority actions going forward Review and agree position on Govt’s current Telehealth policy and appropriate actions Execute actions Investigate potential role of AIIA in 3 million lives telehealth/telemonitoring initiative Develop AIIA health position re use of cloud service. Link with AIIA Cloud SIG Drive interest in AIIA Health Blog – identify key topics for ongoing discussion Participate in 2013 Aus 3.0 Forumon range of health issues INTELLIGENT HEALTH Big Data/Analytics Smart Devices, Infrastructure and Consumer Applications Showcase use of data analytics at AIIA Big Data Conference in March - health specific case study Develop AIIA big data statement relevant to health – drawing on AIIA Big Data Summit proceedings. With SIG identify key issues / potential road blocks that need to be addressed Identify what is required to drive increased awareness, take-up and integration of smart devices and consumer health applications into health service delivery models Identify health infrastructure needs Drive interest in AIIA Health Blog – identify key topics for ongoing discussion Actions

aiia : voice of the digital economy