THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer Satisfaction Surveys A member of The Enterprise Group

THE FOUR-FOLD REALITY FOR EMPLOYEES TODAY  Fearful  Overworked  Unappreciated  Resentful

HOW EMPLOYEES ARE FIGHTING BACK  Withdrawing psychologically  Adopting an adversarial relationship  Focusing on WIIFM  Carrying multiple jobs  Going out on their own

DOES IT REALLY MATTER?

MAJOR COMPLAINT #1 “There’s no job security.”

MAJOR COMPLAINT #2 “I just don’t trust management.”

MAJOR COMPLAINT #3 “There is simply too much work to do.”

MAJOR COMPLAINT #4 “Communication here is terrible.”

MAJOR COMPLAINT #5 “I need better balance in my life.”

MAJOR COMPLAINT #6 “The pay is too low.”

MAJOR COMPLAINT #7 “They don’t appreciate me.”

SUMMARY SEVEN MAJOR COMPLAINTS  Little job security  Difficult to trust management  Work load is too heavy  Poor communication  Lack of work life balance  Low pay  Little appreciation