2015 Member Consultation Questionnaire Overview

Member consultation opened to all those involved with RUFC. Promoted via website, Facebook, newsletter and . Online collection tool (surveymonkey) Sought information on: Demographic Data Operational aspects (registration, communication) Technical aspects (grading, coaching facilities) Facilities & Services Service concepts for future General Feedback & Prize Draw

252 eligible responses 68 of 76 teams or programmes represented Between 1-12 respondents from any one team Most responses from NPL U16, NPL U12, NPL U18, Legends Women, U13 Div 1, NPL U14, City 3 Women. No responses from U6 Wallaby, U7 Cheetahs, U7 Leopards, U8 Arsenal, U8 Chelsea, U8 Fulham, u16 Div 4 Over represented in responses U12-16 NPL/WNPL, Legends Women Under represented in responses U6-8, City Men and Over 35 Men Roles identified in the club 64% Parents 23% Players 14% Coaches 8% Volunteers 2% Staff, Committee Member, Official/Referee (Combined)

2014 Club (denotes number of players) 78% (197) RUFC Other clubs include Rochedale (3), Capalaba (2), Logan Lightening (2), Sheldon College (2) 9.5% (24) Did not play 2016 Intended Programme (denotes % of respondents) Mini-Roos – Komodo (18%), Goannas (4.4%), Geckos (2.8%) NPL Juniors (23%), Junior Div (20%) Not Returning 8.3% (21 people) No reason Given (8 people) Do not see value for money (4 people) Quality of coaching (2 people) Retiring (2 people) Other Commitments (1 people) Cost of fees (1 people) Lack of organisation (1 people) Lack of Support for Women (1 people) Lost Interest in Playing (1 people)

The following graphs and summaries provide an overview of the reported member satisfaction in the following areas: Club Operations Football (Technical) Services Club Facilities & Services

HIGHER >70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Myfootballclub Registration Website Communication MODERATE <70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Facebook Twitter Instagram LOWER 10% V. Dissatisfied/Dissatisfied Fee payment Process

HIGHER >70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Coaches’ Reliability Communication from Team Manager MODERATE <70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Coaches’ Technical & Tactical Knowledge Access to Additional Coaching Opportunities LOWER 10% V. Dissatisfied/Dissatisfied Team Grading Player Grading Quality of Training Equipment Quality of Training Fields Quality of Match Fields Training Allocations

HIGHER >70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Clubroom/bar room Match Field 1 Match Field 2 Canteen Menu Canteen Service Bar Products Bar Service MODERATE <70% V. Satisfied/Satisfied & <10% V. Dissatisfied/Dissatisfied Amenities Changing Rooms LOWER 10% V. Dissatisfied/Dissatisfied Match Field 4 Match Field 5 & 6 BLK Training & Supporter Apparel BLK Online Gear Shop

The following graphs and summaries provide an overview of interest in some initiatives that have been suggested by members.

u6-852% u9-1130% u12-18 Div36% u12-16 NPL/WNPL35% u18-Snr NPL0% City Men11% City Women25% Over 35 Men13% Legends Women22%

u6-871% u9-1163% u12-18 Div70% City Men33% City Women25% Over 35 Men38% Legends Women67%

Thanks to all our members who took the time to complete the member feedback questionnaire. If you have any questions about the results or would like to provide any additional feedback please contact Martin Hampson at