Stakeholder Workshop Developing AiB Services for the Digital Age.

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Presentation transcript:

Stakeholder Workshop Developing AiB Services for the Digital Age

An opportunity to explore how we can improve our services develop how we engage effectively with our Stakeholders

Content & Objectives What does digital engagement mean? Why is it important? What do we want to achieve?

Context The Government is moving towards electronic communication and web based technology We want to be part of this journey Have made some progress but could do more

What we currently have Web enabled Case Management System - COIS - DASH Online Registers - Register of Insolvencies - DAS Register Websites - AiB - DAS Social Media - Twitter, blogs/ forums, Flickr, Podcasts, Professional Forums E-newsletters - Accountant’s Technical Bulletin, general updates, topic based alerts

Your thoughts… How can we improve these systems and services? Where else can we use technology to improve our services?

Your thoughts Is online interaction always appropriate?: online bankruptcy applications? transactional web/ fees? online advice tool for debtors? trustees & PTDs? creditor portal?

Helen Baillie, Change Manager , Frances McInally, Communications Manager , 1 PENNYBURN ROAD, KILWINNING, AYRSHIRE, KA13 6SA T F W THANK YOU

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