Boards That Work Three Questions Every Board Member Should Ask With acknowledgement to Mark Friedman, Fiscal Policy Studies Institute Amy Carmola-Hauf, United Way of Chittenden County and Anne Lezak

Flickr Creative Commons || William Warby : wwarby Introductions

“My questions is: Are we making an impact?”

Program Performance Measures QuantityQuality #% How Much Did We Do? How Well Did We Do It? Is Anyone Better Off? How much change/ effect did we produce Is Anyone Better Off? What quality of change/ effect did we produce Change in Attitude, Behavior, Circumstance, Knowledge, Skills, or Well-Being

Example: Pediatric Practice How Much? How Well? Is Anyone Better Off? Effect Effort QuantityQuality Number of patients treated Percent of patients treated in less than 1 hour # of children fully immunized (in the practice) % of children fully immunized (in the practice)

Example: Drug/Alcohol Treatment Program How Much? How Well? Is Anyone Better Off? Effect Effort QuantityQuality Number of persons treated Percent of staff with training/certificatio n Number of clients off of alcohol and drugs -at exit -12 months after exit Percent of clients off of alcohol and drugs -at exit -12 months after exit

Example: Fire Department How Much? How Well? Is Anyone Better Off? Effect Effort QuantityQuality Number of responses Response Time # of fires kept to room of origin % of fires kept to room of origin

Example: Board of Directors How Much? How Well? Is Anyone Better Off? Effect Effort QuantityQuality Number of board members. Average number of board members in attendance at board meetings Number of board members who made an annual gift Percent of board members who made an annual gift

Program Performance Measures How Much? How Well? Is Anyone Better Off? Effect Effort QuantityQuality # People Served # Hours of Service # Activities (by type of activity) - Participant satisfaction - Use of Best Practice - Staff qualifications/training - External Review Change in skills, knowledge, attitude, behavior, circumstance, well being Possible sources: Program records, participant survey, external data

Practice Flickr Creative Commons|| Phil Whitehouse

Questions & Next Steps

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