Chapter 26

 Learn about dishonest and deceptive actions some sellers take, and how to protect yourself from them

 Many involve high-pressure tactics  “Cooling-off” period—consumer has 3 days to cancel a contract with a D-to-D salesperson ($25 minimum); must be in writing  If the contract doesn’t notify you of this right, you may cancel even after 3 days  Telephone—NEVER GIVE OUT YOUR PERSONAL INFORMATION!!

 List of restrictions—p. 310  Use the “Do Not Call” Registry   Exemptions for charitable groups and companies with whom you have an existing business relationship  “Referral sales” are generally legal unless deceptive

 Advertising is a form of “commercial speech” protected by the First Amendment  It cannot, however, be deceptive or misleading  Some types can be completely banned.  Some products require that warnings accompany the advertising.  What sorts of ads do you not see on TV?  FTC can order corrective advertising

 “Bait”—a great deal offered to get someone to come in  “Switch”—the product which the salesperson tries to get the customer to buy instead of the bait  Role play—Problem 26.5