Wireless networking and VoIP strategies for the public sector Dr. Eng. Emilio Frezza CNIPA Centro Nazionale per l’Informatica nella Pubblica Amministrazione v. Isonzo 21/b – – Roma - Italy Presented by Mario Terranova –

26 Oct 2005Wireless networking and VoIP strategies for the public sector Guidelines for the digital PA  CNIPA (National Centre for IT in the Public Administration) has the task to implement the Government policies issued by the “Minister for IT innovation and technology” regarding IT use within the Public Administration and e-govern- ment in general.

26 Oct 2005Wireless networking and VoIP strategies for the public sector Guidelines for the digital PA  e-government policies promote the “culture of innovation” (change management) in order to:  optimize of the PA internal tasks  improve traditional tools in the citizens-PA relationship  For the first time wireless and VoIP technologies are part of the CNIPA strategic action lines

26 Oct 2005Wireless networking and VoIP strategies for the public sector3 Opportunity of wireless tecnologies Wireless technologies offer: reduction of TLC expenses of the PA with better performance in the public services  services for citizens everywhere they are  doing everything you do in a public office without to be in that office

26 Oct 2005Wireless networking and VoIP strategies for the public sector4 Services improvements: Multimedia convergence accuracy of data gathered in field better quality in the citizen/PA relationship Cost reduction: Use of economically competitive technologies more telework more flexible office organisation less postal expenses Opportunity of wireless tecnologies

26 Oct 2005Wireless networking and VoIP strategies for the public sector5 Wi-Fi maturity Wi-Fi market reached $3 Billions in 2004

26 Oct 2005Wireless networking and VoIP strategies for the public sector6 The continue evolution

Better security performances with the new standard i and WPA2™ Introduction of QoS for multimedia services with e standard Most interesting evolutions

26 Oct 2005Wireless networking and VoIP strategies for the public sector8  VoIP service integrated in Wi-Fi  Voice and Video with QoS (not ‘best effort’) with high security standards Most interesting evolutions

26 Oct 2005Wireless networking and VoIP strategies for the public sector9 Standard, speed and frequency bands: Standard evolutions

26 Oct 2005Wireless networking and VoIP strategies for the public sector10  Telecommunication networks assure quality of service and security for any signal type RIPA ISP1 PA Q-ISP3 PA Q-ISP2 PA Q-ISP1 PA PA Q-ISP4 PA Q-CN1 PA ISP2 Qualified eXchange Network Sede NAP A Sede NAP B Sede NAP C SPC NETWORK RUPA-SPCRIPA PA networks

26 Oct 2005Wireless networking and VoIP strategies for the public sector11 PA service convergence NETWORK RUPA-SPCRIPA Wireless integration LAN LANWLAN One infrastructure for every application Value added services IP-Contact Center Ip-centrex Multimedia Center UMS Convergence of services offers full increase in value of the PA investments and service qualifications toward citizens

26 Oct 2005Wireless networking and VoIP strategies for the public sector12 Centralised services SPC applications  VoIP interconnection node, advanced interoperability and applicative co-operation are integral part of SPC SPC Value added services

 In the Italian Central PA are installed (2003) LAN ports spread over sites Wireless Access Points Wireless Clients LAN Wi-Fi uses within the PA

26 Oct 2005Wireless networking and VoIP strategies for the public sector14 Internal call to n Answer on Wi-Fi mobile 5 Desk phone conversation Media Servers Communication Manager Media Gateways 2 Connection to the IP-PABX Both the desk & Wi-Fi phones are simultaneously called 3 Wi-Fi uses within the PA

26 Oct 2005Wireless networking and VoIP strategies for the public sector15 Public Networks Hub Site (s) CPE Base Station Cell Sites PLMN PSTN internet Areas without wide band SPC Wi-Fi uses within the PA

26 Oct 2005Wireless networking and VoIP strategies for the public sector16 Nomadic services with public hot spot Hot Spot Internet WISP Administration SPC Albacom Colt Freestation Megabeam Telecom Italia Vodafone Wi-Fi uses within the PA

26 Oct 2005Wireless networking and VoIP strategies for the public sector17 Applications for citizens Care of aged people/patients Tax payments Bus/Parking payments Building yard auditing Environmental data collecting

26 Oct 2005Wireless networking and VoIP strategies for the public sector18 The successful completion of CNIPA projects will produce:  resource optimisation  deployment of public enabling infrastructures to improve the interaction between PAs and both citizens and enterprises Conclusions