FORESTUR: “Tailored training for professionals in the rural tourist sector” ES/06/B/F/PP QUALITY MANAGEMENT PLAN Florence, January 2008

1 FORESTUR QM PLAN Objetives: to ensure the smooth running and accomplishment of the action plan to check that the objectives achieved during the project fit the established programme to monitor fundamental changes that take place and take decisions in this regard to improve the project as it progresses and predict its future development to quantify the different results gained to analyse the quality of the project in terms of its local / regional / national / transnational impact

2 TOOLS The evaluation of the management could be done by means of: Interim and Final reports for the LdV NA Quality/satisfaction questionnaires after transnational meetings Quality/satisfaction questionnaires at the end of WP2 and WP4. EQPD - How good is our project? Cost report analysis Internal justification after each WP Project Management Committee (PMC) meetings (during all the transnational meetings) x Use of communication tools (website and platform) ¿¿??

3 ANALYSIS EPQD AT WP2 Indicators rated 3 by 4 or more partners ( Data drawn from the EQPDs sent by all the partners at the end of WP2): 1.1 Strong commitment to the project by each partner *extent to which each partner is prepared to commit time and resources as required in line with the jointly agreed work plan 1.3 Effective and on-going communication amongst partners. Language difficulties. 2.1 Quality of project management arrangements *commitment and equitable involvement of all partners 2.3 Effectiveness of the process of monitoring and evaluation *quality of the proposals for on-going monitoring and evaluation of the project and of its impact at local/regional/national European level

4 ANALYSIS EPQD AT WP2 2.5 Implementation of the workplan *adherence to the workplan by all partners *deviation from the workplan based on well-considered reasons and mutual agreement 4.2 Peer support *effective peer support within each partner organisation *support, where appropriate, from project partners or those involved in similar transnational projects 5.2 Effective use of resources *extent to which technology and other resources are used effectively and innovatively *clear link between project work plan and cost-effective use of resources

5 CONCLUSIONS 1.1 We need the commitment of all the partners 1.3 We need to improve the communication between the partners. How? 2.1 We need to ensure that all the partners are involved and committed both with regards to the partnership cohesion and with the tasks to be performed 2.3 How to improve the effectiveness of the process of monitoring and evaluation at local/regional/national & European level?

6 CONCLUSIONS 2.5 Adherence to the workplan by all partners = conclusion 2.1 Deviation from the workplan based. The tasks added or non done has been agreed by all the partners (Glossary instead of English training module/ Dissemination event in Brussels…) ¿¿?? 4.2 How can we improve the support within each partner organisation and also between the partnership? 5.2 We have to improve the use of the project resources: Trainers and trainees must use FORESTUR platform and follow the methodology designed (blended training). We have to revitalise (to foster the use) Forestur website.