Community Transportation Thinking Outside the Bus Carolyn Rader, Atlanta Regional Commission Ron Roberts, Douglas County Georgia Planning Association Fall Conference September 27, 2012

Percent Population 65+ Census 2010 GA Counties Source: US Census, ARC Research

Transportation Trends of Older Adults 55+ in the Atlanta Region ARC/Carl Vinson Institute Survey Fall 2006

Transportation Vouchers Travel Training RideSmart – On Demand model Walkable Community Assessments Volunteer Driver Flexible Route Shuttles Senior Mobility Initiatives

Local Community Shuttles The Golden Shuttle – DeKalb County Flexibility Freedom Independence For Older Adults, By Older Adults

Public Private Partnerships Mobility Management Transportation Vouchers Travel Training Transportation Resource Directory Senior Transportation Plan Cobb County Department of Transportation and Cobb Senior Services

 Building Partnerships - State/Local, Public/Private, Non-Profit, Faith Communities, Human Service Providers  Implementing Policies and Programs PLAN 2040 Regional Development and Transportation Plan Livable Centers Initiative and Lifelong Communities Human Services Transportation (HST) Coordinated Plan  Launching Successful Models – Transportation Vouchers, Travel Training, Volunteer Driver  Regional Mobility One-Click Center, Mobility Management, ARDC State-wide Database Regional HST Strategies and Initiatives

Transportation Options

Current Model Enhancing customer access to transportation services Coordination of services at the community level Disaggregated service delivery Integration of transportation and Land use FOCUS ON THE CUSTOMER The Vision

Mobility Manager Operational and Structural Definition of Mobility Management

Public Policy Infrastructure/Operations Land Use Mobility Manager Environmental Implementation of Coordinated Programs Overarching Societal Goals Vision of the Program

Desired Model Desired Outcomes Horizontal integration of institutions, clients and service providers. For public transportation agencies, the mobility management function, role and responsibility may parallel the models emerging in transportation and other business sectors…but the mobility management responsibility requires support from partners OUTSIDE the transit organization to be successful. Think outside the BUS!

Taxis Hourly Rental Cars Ridesharing/Carpooling Slugging Guaranteed Ride Home Transportation Management Associations Volunteer Programs Voucher Programs Feeder Networks Non-profits Churches ITN – Ride bank Travel Banks Travel Navigators Tele-commuting and Centers Travel Training Bus Buddies Family of Services

“Markets will no longer be driven by what manufacturers choose to make and sell but by what customers want to buy… People are starting to bundle together services that were once in different industries because their customers want them to… “The company of the future will tailor its products to each individual by turning customers into partners and giving them the technology to design and demand what they want.” Business Week, August 2000 This thought process and business model is where human service providers, Area Agencies on Aging, transportation agencies and planners need to evolve to as well. THINK OUTSIDE THE BUS !

Questions? Carolyn Rader, MCP Principal Program Specialist, Aging Services Division Atlanta Regional Commission Ronald M. Roberts, Jr. AICP Multi-Modal Services Division Manager Douglas County Transportation Center Phone