Information Work Solution Services Ben Tamblyn –Solution Channel Development Manager (IW)

Microsoft Confidential Overview of Information Work Solution Services (IWSS)

Microsoft Confidential Two Types of Information Work Solution Services

Microsoft Confidential Scope of Work (1 Day Information Worker Discovery Workshop)

Microsoft Confidential Outcome/Deliverables to You, the Client, and Microsoft One-day Information Worker Value Discovery Workshop: Completed table* with:  Problem statements  Issues  Solution statements  Alignment Completed solutions prioritization matrix*

Microsoft Confidential Problem Statement Finance struggles to track, report and manage budgets due to lack of automatic updates of budget actuals Paper process for handling customer service requests is slow, inefficient, and impacts customer satisfaction Product release information is not adequately protected Quality information documents are not adequately accessible Management lacks managerial decision-making information Slow connectivity between customer/ partner facing systems IssuesInadequate information for managers and executive team on budget actuals to efficiently manage the business Finance spends too much time manually reconciling finance reports from systems to budgets Customer service request forms get lost and are not acted upon Agents enter the wrong information into request forms Field service personnel perform the wrong work due to incorrect information in the request forms Highly competitive industry and profit margins are eroding No control of product release information – no risk mitigation strategy Competitors are able to access sensitive product information Product development teams often begin from scratch (re-invent the wheel) Many good documents reside on individual laptops The information in the reports is outdated, requiring significant re-work Management relies on ad-hoc reporting to make strategic decisions High level of reliance on IT to create reports International customer complain of connectivity speeds to customer service website Partners can’t download information kits without letting the download run overnight Business Solution Statement Create solution to provide automatic updates of actuals from finance systems to reconcile with budget Automate the customer service request process and ensure that the data the forms contain is pulled from the correct systems Ensure that all product release- related information is secure Create solution to centralize document management and ensure the information is up- to-date Provide management with business intelligence to improve decision- making Improve connectivity between customer/partner applications Alignment to Org/Company Goals YES – Reduce operating costs YES – Grab market share from competition YES – Increase the productivity of employees, reduce operating costs YES – Grow revenue by 9%, reduce operating costs NO

Microsoft Confidential Scope of Work (2 Day Information Architecture Design Session)

Microsoft Confidential Outcome/Deliverables to You, the Client, and Microsoft Two-day Information Worker Architecture Design Session Completed conceptual diagram* Completed logical architecture diagram* Description of good, better, and best solution statements* *see participant workbook

Microsoft Confidential IWSS Provides Additional Options for Open Value Customers Open Value is a volume licensing program designed for customers purchasing as few as five licenses  For more information about volume licensing programs and Software Assurance, please visit Open Value customers can earn up to 15 SA training vouchers, which allows them to attend courses with a CPLS partner  Customers can convert these SA training vouchers for IWSS engagements instead  Customers may convert two SA training vouchers for the one-day Information Worker Value Discovery Workshop  Customers may convert four SA training vouchers for the two-day Information Worker Architecture Design Session  For more information, please visit  To visit the

Microsoft Confidential Benefits to Partners Highly repeatable services offerings  Proven methodology  Microsoft provides all the materials Methodology separate from content  Adjust the content to your needs and the needs of your clients Allows you to become a trusted business advisor Deepen your relationships with existing clients, and attract new clients Microsoft will pay partners for IWSS engagements delivered to qualified customers under the Open Value licensing program  See contract for details

Microsoft Confidential In order to be eligible to deliver the IWSS packaged service to SA customers with vouchers:  The partner must have an active MSPP agreement and be Certified/Gold Certified, and meet IW Competency requirements  The partner must have entered into the contract at  Log on to using your Passport accountwww.iwsolve.com  Click on the banner to "Apply to Offer Packaged Services" in left margin of screen  Select “Information Work Solution Services”  Complete the registration page and accept the Terms & Conditions for Packaged Service Providers  A representative from the partner company must have attended the classroom training for IWSSttended the classroom training for IWSS More information for partners is also available at IWSS Partners

Microsoft Confidential Useful Resources IWSS delivery, training and marketing materials  Sales-training for the IWSS on the Microsoft Partner Learning Center  &courseid= &courseid=1112

Microsoft Confidential © 2006 Microsoft Corporation. All rights reserved. Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries/regions. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Microsoft Confidential £1.5b Office system Partner Opportunity by 2007 Get involved in the key Information Worker ‘Customer campaigns’ Exclusive benefits for all IW Competent Partners: Participation in launch activity Readiness Assets Solutions Showcase Access to the Office System Solution Directory Partner Marketing funding Gain the IW competency in June and you could Gain the IW competency in June and you could win one of ten Xbox’s Get Ready! With the IW / ISV Solutions Competency Achieving the IW Competency: 3 customer references 2 qualified staff 1 tested product for ISV

Microsoft Confidential Profile your Solution today Tell us about your solutions in development – download spreadsheet from and it to to submit your solution to be eligible to be involved in the 2007 Office system launch Remember: Partners must have the IW Competency to participate Get Ready!