» Jun 9, 2003 Speaker Verification Secure AND Efficient, Deployments in Finance and Banking Jonathan Moav Director of Marketing

» Jun 9, 2003 Founded 2000 Verint (Comverse Infosys) (NASDAQ:VRNT) Spin-Off Technology being developed for the last 6 years for Military & Security applications Security and monitoring implementations. Persay -The Company

» Jun 9, 2003 What is Speaker Verification The ability to verify who you are in a Secure and Efficient way,using your voice. Voice as a signature Why use Voice? - Voice is Unique Voice is a biometric measure like fingerprint, Iris scan, etc

» Jun 9, 2003 First Direct Bank Contact Center

» Jun 9, 2003 The challenge Current access process Verification questions - The X letter of: Your first school ? Your best friend’s name? Your mother’s name? Your grandmother’s name?

» Jun 9, 2003 Service Irritating the customers Cost seconds of agent time every call Security Low level of security Business Spending time with verification rather then the call reason Issues with existing process

» Jun 9, 2003 The need: A Secure and Efficient solution The solution Verification questions - The X letter of: Your first school ? Your best friend’s name? Your mother’s name? Your grandmother’s name?

» Jun 9, 2003 Persay VocalPassword Persay FreeSpeech Secured Transaction Customer IVRTransaction Live Agent ACD Persay Solutions

» Jun 9, 2003 Authentication is performed while any natural conversation between people is being conducted Totally Language and accent independent Initial training for voice signature creation is seamless,natural and easy Continues authentication - The Ability to continuously authenticate the speakers during the conversation, without interfering with the call Natural Dialog Persay FreeSpeech

» Jun 9, 2003 Do not want to change customer call flow Keep the process transparent to the customer Not add new process to agent (explaining enrolment) Why choose FreeSpeech

» Jun 9, 2003 Numbers Working since July ,000 voice signatures stored in the system Average call duration reduced by 17 seconds 95% of callers authenticated only by their voice

» Jun 9, 2003 Transaction Verification

» Jun 9, 2003 Credit verification 400 agents 45,000 calls per month The Challenge –issues of customer authentication for account and credit transaction verification –Long verification process using agents The Solution : Persay VocalPassword –Integrated within IVR system –The Agent begins the call once the customer is already authenticated –Saving Time –Secure Transaction Benefit – Calls 15% shorter

» Jun 9, 2003  Content + Voice matching  Immediate Response  Highly Robust – mobile / fixed line, voice variations due to cold, etc.  Simple enrolment – chose your V.Signature and repeat it 3 times.  Example: Customer: “John Smith 07631” any language, any content! Persay VocalPassword

» Jun 9, 2003 Authorized Directory assistance Remote data access

» Jun 9, 2003 Authorized access to information More then 10,000 employees The Challenge –Access to internal Financial institute personal information using phone –The need for authorized access to employees information The Solution : Persay VocalPassword –Integrated within IVR system and Speech recognition Engine –Fully automated and secure access. –Eliminating the need for human interface

» Jun 9, 2003 Other applications using Persay Speaker Verification Customer / Internal Password reset –More then 30 % of calls are in regards to forgotten passwords, this offers a automated process that’ saves time and money to the bank Internet banking access using Speaker verification Time Attendance –The ability to report time from remote using phone and voice as the biometric identification of the employee. Caller id or location based services

» Jun 9, 2003 Architecture

» Jun 9, 2003 The Persay Solution Persay Authentication Platform Persay FreeSpeech ™ Persay VocalPassword ™ Applications Transaction Verification Time Attendance System Access Password Reset Voice Portal Identity Verification

» Jun 9, 2003 System Architecture Administrator CTI / CRM Server CTI Link LAN E1/T1 ACD IVR Operator Internet VocalPassword FreeSpeech

» Jun 9, 2003 Administration Visualization Reports Alerts Call CTI data CRM info Call business data External info Phone,Cell Persay Verification Platform Many info sources Open Architecture Integrated into Call center environment VOIP Many Audio sources WEB IVR info

» Jun 9, 2003 Collecting a voice signature Automated Training Voice Print Creation Verification Comparison and Decision Enrollment  Initial training of voice print  VocalPassword: 2-3 repetitions of pass phrase  FreeSpeech:3 calls of ~ 1 minute long  Any Language any accent

» Jun 9, 2003 Any Scenario Where Customer Identity Is Required  Financial services  Contact Centers  Enterprise Infrastructure (password reset)  E, M-Commerce (Credit card transactions)  Voice Portals  Law enforcement Markets

» Jun 9, 2003 Thank You for listening Jonathan Moav Director of Marketing