Southeast Missouri State University: Campus Health Clinic Carly FinkeCory Gool Rachel HofmannDerek Miller Adam KazdaMichael Rhyne Joshua McDonoughBenjamin Zelasko

About the Clinic CHC provides health services for students, faculty and staff at SEMO Staffed by SoutheastHEALTH Recent update in insurance to encourage usage Decrease in amount of faculty/staff each year

Defining the Problem Usage by employees is dwindling in recent years Employees perceptions about the CHC

Data Collection Created the survey based on the objectives created and approved by Dr. Cherry and Dr. Bruce Skinner Sample: Random sample of faculty and staff on SEMO campus –Faculty: 31.4%Staff: 68.6% Sample size: 163 out of 752 surveys received in the mail

Objective No.1: To determine the perceptions of faculty and staff that influence their use of the Campus Health Clinic. Items xn95% C.I. Feel like leaving immediately if I saw former/current student Feel that CHC is mostly for students not faculty/staff More likely to use CHC if I could take family members Do not feel CHC has range of services I need Scaling 1=SDA2=DA3=N/O4=A5=SA Question: Regardless of whether you’ve used the CHC in the past, we’re interested in your view of the following…

Objective No.1: To determine the perceptions of faculty and staff that influence their use of the Campus Health Clinic. Question: Regardless of whether you’ve used the CHC in the past, we’re interested in your view of the following… Items xn95% C.I. More likely to use CHC if other faculty/staff also used it If no “time off” penalty, more likely to use CHC More likely to use CHC if university provided incentive program More likely to use CHC if supervisor/superior encouraged it Scaling 1=SDA2=DA3=N/O4=A5=SA

Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of the Campus Health Clinic. Question: Does being an employee of the university discourage your use of the CHC? Top Answer: “No” (56) “The only time I visited was to get a flu shot.” “No, in fact I think it is an asset. I would use it much more, probably, if I lived in Cape.” “I just don’t think about the Clinic for health issues other than flu shots.” “Yes, because you wait with your students.” “They said they would bill as an office visit. Other local doctor’s offices charge $50-60 per visit because of the contract with the insurance. The CHC charges more than double that. If they charged what other doctors visit charge I would be more likely to use it.” “Rather go to my primacy care physician.” “No, it encourages it because it is more convenient.”

Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of the Campus Health Clinic. Question: Have you ever had a bad experience at the HCH? If so, what happened? Top Answer: “No” (43)” Parking is a little difficult. Even though I have an employee hang- tag, its not good in that particular lot.” “Yes, I was treated very rudely by the receptionist; talked down to by the practitioner.” “With the current university health insurance its just easier to go to another clinic. They charged my university bill and I had a difficult time getting it paid through HSA. Also seemed higher price.” “No, except I had to wait a long time” “They incorrectly diagnosed my symptoms”

Objective 4: To identify, through interactions with faculty and staff, possible programmatic and administrative incentives that could improve usage by faculty and staff of the Campus Health Clinic. Question: What other services could the CHC provide that would encourage you to use the CHC? “ Information for new employees to increase awareness” “Emergency services and weekend services” “Parking” “I have a family physician, so why use the CHC? It’s good for Flu shots” “After hours availability” “I would go more if I didn’t want to take sick leave for the visit. That would be incentive.” “If I could bring my children”

Objective 2 Assess faculty and staff knowledge of the services provided by the CHC. Services provided by CHCnYes (%)No (%) Accepts Walk-ins Accepts Insurance Issue Prescriptions Bound by HIPAA Assessment of Illnesses Assessment of Injuries Physical Exams Reproductive Issue Medical Procedures Laboratory Services Allergy Shots Employee Health Insurance Policy

Objective 3 To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. Item x̄x̄ n95% Confidence CHC staff were helpful CHC staff were friendly CHC staff were knowledgeable I would recommend CHC to other faculty and staff While in CHC I felt uncomfortable with the people around me At CHC I received the same level of health care as my physician CHC addresses my healthcare needs = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 3 To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. Item x̄x̄ n95% Confidence CHC is convenient CHC is comfortable CHC is well qualified No concern waiting with students Walking into CHC is convenient CHC care providers have same skill as doctors CHC is timely/organized CHC is clean CHC is high quality health service = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 3 To determine the experiences and level of satisfaction of faculty and staff who have used CHC before. Item1 – 2 months ago 3 – 6 months ago 6 months – a year Over a year ago Never visited CHC Missing Information Last Visit to CHC 28.2 %1.8 %8.0 %11.7 %2.5 %47.9 % Item12345Missing Information Overall Satisfaction 4.9 %3.7 %11.0 %30.0 %23.0 %27.0 % On a scale of 1-5, with 5 being the highest, how would you rate your overall satisfaction with CHC?

Objective 5 To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFF Item x ̄ Facultyx ̄ Staff Probability CHC is convenient CHC is comfortable CHC is well qualified No concern waiting with students Walking into CHC is convenient CHC care providers have same skill as doctors CHC is timely/organized CHC is clean CHC is high quality health service = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 5 To assess concerns of faculty and staff within demographic groups. FACULTY v. STAFF Item x ̄ Facultyx ̄ Staff Probability CHC staff were helpful CHC staff were friendly CHC staff were knowledgeable I would recommend CHC to other faculty and staff While in CHC I felt uncomfortable with the people around me At CHC I received the same level of health care as my physician CHC addresses my healthcare needs = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 5 To assess concerns of faculty and staff within demographic groups. GENDER Item x ̄ Femalex ̄ Male Probability CHC is convenient CHC is comfortable CHC is well qualified No concern waiting with students Walking into CHC is convenient CHC care providers have same skill as doctors CHC is timely/organized CHC is clean CHC is high quality health service = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 5 To assess concerns of faculty and staff within demographic groups. GENDER Item x ̄ Femalex ̄ Male Probability CHC staff were helpful CHC staff were friendly CHC staff were knowledgeable I would recommend CHC to other faculty and staff While in CHC I felt uncomfortable with the people around me At CHC I received the same level of health care as my physician CHC addresses my healthcare needs = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 5 To assess concerns of faculty and staff within demographic groups. AGE Item p CHC is convenient CHC is comfortable CHC is well qualified No concern waiting with students Walking into CHC is convenient CHC care providers have same skill as doctors CHC is timely/organized CHC is clean CHC is high quality health service = Strongly Disagree3= Neutral 4= Agree 2= Disagree 5= Strongly Agree

Objective 5 To assess concerns of faculty and staff within demographic groups. AGE Item p CHC staff were helpful CHC staff were friendly CHC staff were knowledgeable I would recommend CHC to other faculty and staff While in CHC I felt uncomfortable with the people around me At CHC I received the same level of health care as my physician CHC addresses my healthcare needs

Limitations Non-Participation –Hand full of surveys were not completed in full Non-Applicable –Some respondents have never been to the CHC Time Constraint –Needed time to receive extra surveys

Conclusion 1.To determine the perceptions of faculty and staff that influence their use of the CHC Majority of respondents were neutral on feelings toward CHC 2.To assess faculty and staffs knowledge of the services provided by CHC Majority of survey takers had knowledge of services 3.To determine the experiences and level of satisfaction of faculty and staff who have used CHC On average, most respondents had positive feelings toward the CHC 53% of respondents had positive overall satisfaction with the CHC

Conclusion 4.To identify possible programmatic and administrative incentives that could improve usage by faculty and staff of the CHC Most said “No” Other main answers: “Parking”, ”I have my own doctor”, “Lower Fees” 5.To assess concerns of faculty and staff within demographic groups Faculty and Staff only disagreed on two aspects regarding the CHC Males and Females had similar responses With regards to age, the only significant difference amongst responses was staff helpfulness

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