CO-WORKER RELATIONSHIPS Principles of

Members of our OR Team Surgeon Anesthesiologist Scrub/Surgical Techs RN Surgical Attendants - orderly CRNA: Certified Registered Nurse Anesthetist or PAA (Physician Assistant Anesthetist) Transporter Patient

Trust Is a firm reliance on the integrity, ability, or character of a person or thing.

Workplace Challenges Workload fluctuations Ineffective communication Behavior Factors Poor handoffs Multi-tasking Fatigue The expectation is not for healthcare providers to be perfect but that healthcare teams are perfect.

Name A Coworker Who is Consistently… Cheerful Positive Responsible Dependable Helpful

A Great Team… is a small group of people with complementary skills committed to a common purpose and set of specific performance goals. Jon Katzenbach & Douglas Smith

Effective Teams… Trust each other Engage in unfiltered conflict around ideas Commit to decisions and plans of action Hold one another accountable Focus on achieving collective results

14 Adoptable Behaviors Toward Increasing Trust Talk straight Demonstrate respect Create transparency Right wrongs Demonstrate loyalty Deliver results Contribute Confront reality Clarify expectations Practice accountability Listen first Keep commitments Extend trust Ownership

Do you agree?

How Would Our OR Pit Crew Rate?

Benefits of Teamwork Better patient care Quality work environment More productivity Improved communication Increased morale Less stress

"There is a spiritual aspect to our lives - when we give we receive - when a business does something good for somebody, that somebody feels good about them!” Ben Cohen, Ben & Jerry's

Bank Accounts

Emotional Bank Accounts

And I am willing to RISK more in the relationship. When I have CONFIDENCE in someone... Then I have less FEAR of consequences… TRUST TRIAD DIMENSIONS OF TRUST

Goals Plan Strategy Synergy…the strength in WE

Accepting risk collectively. Being open and honest. Validating others. WHAT BUILDS TRUST HOW TO BUILD TRUST

Are WE cross-monitoring (watching each other’s back?)

Respectful Conversation The health of the conversations we choose to have determines the health of our team. A Basic Tool to Achieve Healthy Teamwork

Past Experiences Personal Values and Beliefs Unresolved conflict Filters and Biases BARRIERS TO BUILDING TRUST

OR A RENTER IN YOUR DEPARTMENT Are you an owner

What words do you want people to think of when they hear the name: OR?

YOU Have a Brand What words do people think of when your name is mentioned?

"Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.” Leo F. Buscaglia

“At the end of each day, play back the tapes of your performance. The results should either applaud you or prod you.” Jim Rohn

Choice

Cross: 1. to move from one side to another. 2. to pass over mediocrity Obstacles/Roadblocks: People Ways to overcome them: Ways to overcome them: Hard work

Stephen Covey’s BFO Between stimulus and response, there is always room for choice. - Stephen R. Covey - (*Blinding Flash of the Obvious)

3 Key Solution Techniques Engage…People Invite…Dialog Support…the Outcome HOW YOU CAN MAKE A DIFFERENCE

THINGS TO THINK ABOUT What can be done to accelerate trust building? If trust is damaged how can it be repaired? Does the level of trust have an impact on the overall success of individuals and organizations?

WHAT CAN YOU DO Keys to Success Know Yourself Know Others Work Within Your Collective Strengths

How do YOU establish, build and maintain trust? Either change or improve the way you see, speak and behave. A language and behavior shift.

Trust is a peculiar resource; it is built rather than depleted by use.

“Teamwork is like beauty, it can be challenging to define… … but you know it when you see it.”

The Real Bottom Line You create the team you work in! Act differently, and the team will change!

One Thing For Sure…