The future of the out of hours benchmark May 2011 Henry Clay:

© Primary Care Foundation What we plan to cover ●Open publication of results and easier comparisons of key indicators ●On-line presentation of headline results ●Investigating your service using Tableau Reader ●Refining the “dashboards” with your help ●Our plans for the 5 th round and the benchmark’s future

© Primary Care Foundation Open, on-line publication ●Round 4 results will be published using the Primary Care Foundation website and Tableau Reader software ●Themed dashboards covering, cost, clinical assessment and face to face assessment ●Easy, customisable, comparisons between services ●Data can be extracted for further analysis

© Primary Care Foundation The Tableau Reader and Dashboards ●Dashboards are pages designed to summarise key issues ●They combine maps and charts ●Are easy to use and customise

© Primary Care Foundation Live demonstration ●DISCLAIMER - All the data is made-up. Any resemblance to real performance is purely coincidental ●For this reason your hand-outs omit the examples using out of hours data

© Primary Care Foundation Using the Benchmark to Investigating your service With the Tableau Reader you can compare your service to others: ●in nearby PCTs and or in the same SHA ●by the Index of Multiple Deprivation ●by Office of National Statistics groupings of PCT areas ●that perform well ●We intend to develop groupings by organisational type and mix of doctor/nurse

© Primary Care Foundation Refining the Benchmark with your feedback We need your views about : ●Are the dashboards easy to use and navigate? ●Is there any information that is not needed? ●New topics – we intend to add dashboards covering governance and patient experience ●Is the map helpful? ●Are the filters that allow you to select different PCTs useful? ●What should we include in provider level dashboards? All responses will be received gratefully!

© Primary Care Foundation Our plans for the Benchmark round 5 Will use the data extracts you are providing for round 4 to take a more detailed look at aspects such as: ●Prescribing ●Distance to home visits ●Length of calls ●Consultation length ●the range of other services provided (if any) As some of will be experimental we do not plan to share this outside the benchmark

© Primary Care Foundation Evolution of the benchmark Over time we will ●Reflect the geographies of new commissioning groups ●Reduce the work for services by taking one data extract a year ●Fit with the NHS commissioning cycle by producing the main benchmark in September and the detailed benchmark each Spring ●Continue to expand the scope to include walk-in patients but also to see how this links with other information ●Emphasise the importance of organisational learning and service development. ●Look in the longer term to put the benchmark information alongside data from other sources – e.g. A&E ●Offer opportunity for further support within organisations or local health communities.

Please send us comments and suggestions – we want to present information as clearly as possible. Thank you