The solution your company needs

The Problem Tele-caller productivity has plateaued. An agent simply cannot make more calls in a day or talk to more customers manually. Agency owners still lack a formal MIS that can tell them what happened with customers, databases & agents in the course of a day. Principal payouts have remained the same. Costs have skyrocketed. The threat of license suspension due to DNC calls still does not have fool proof solution.

Flexydial – Platinum Suitable for detailed CRM requirement and complicated processes The solutions Flexydial – Silver Suitable for minimal CRM requirement processes

Flexydial – Platinum The Solutions

Each Agent has a dedicated desktop & headset to make calls The Dialer calls a list of customers automatically from the database If the customer picks up the phone, the call is transferred to an available agent Otherwise the call is re-attempted as per pre-set rules set on the server Supervisors get a full list of controls to enable productivity and compliance How it works

Supervisors can barge calls & listen to archived calls on demand Call park, transfer, conference and detailed call reports are enabled 90 days of calls are archived on site Other Tools

System-Wide Reporting Agents can edit /enter customer information for their current call (permission based) Team leaders can see their teams performance data in real time (PTPs/Sales etc) Unit managers can get automated reporting for unit performance daily/hourly Business heads get comprehensive dashboards across regions/metrics

Interface

Flexydial – Silver The Solutions

A fully automated, low cost solution that works out to less than 5% of workstation cost Business as usual for agents. Flexydial Silver runs off regular phones, no computers required. Agent training takes less than half a day On the fly DNC scrubbing. Never call another NDNC customer again, even by mistake. Ever. Flexydial- Silver Pay as you go solutions. We handle the software, hardware & support. You can scale the solution up or down according to your business plans & market sentiment. No lock in

How It Works Regular agent phones are connected to server through existing cabling Agents press ‘0’ on their phone keypads to login to the dialer The dialer starts dialing numbers from it’s uploaded database Connected customer calls are passed on to waiting agents Agents can enter upto 9 dispositions for the call on their keypad If a LEAD (‘1’) is entered, the call is forwarded to a closer The agent is now free to take more calls

Lite on price not features ▪ 100% call recording ▪ Real time agent status screens ▪ Lead sheet + agent reports ▪ Listen, barge & coach features ▪ List performance reports ▪ On the fly DNC scrubbing ▪ Remote monitoring on the web ▪ Comprehensive campaign management toolkit

Why us Our fully OPEX solution makes sure you spend your hard earned money on increasing distribution, not technology Enterprise tested platform. Top BFSI customers have been using Flexydial already for millions of outbound calls annually. A Decade of stability. We have been around for more than a decade as a company & have a pan India presence for your peace of mind India’s only full service solution with on site support. There is no small print in our offering to you.

Benefits Average 150 contacts per day (3x better than manual dialing) Regulatory mandate to record all calls – system is compliant from day one Less people doing more work = lower costs and more profits for the organization.

One price covers all ends – hardware, software, licensing & support – no hidden costs Stronger local support & uptime, not dependent on Internet/Leased lines Better security for customer data since servers are based on premise, not hosted Benefits

Opexadvantage Spend your cash on scaling business. Did you know that the cost of a technology solution over 3 years is almost double the purchase price? You always have the latest & greatest. Software evolves at a furious pace. OPEX makes sure you always have the latest version of any software. Safety in numbers. Business is unpredictable at best. In the case of a downturn, you can scale down technology requirements at a month’s notice. Never spend another rupee on customization. The OPEX model keeps us on our toes too. No service means no customers next month.

OUR CUSTOMERS- SOLUTIONS

Contact us Gaurav Kapoor Mahadev Panchal