GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV FIN05: Collections Management Overview Presented by: Howard Swerdloff Global Tower Partners

GPUG Summit 2011– Las Vegas Workshop Description  This course will provide an overview of Collections Management within Dynamics- GP. By the end of this session, you should walk away with some ideas on how to use Collections Management in your business.

GPUG Summit 2011– Las Vegas Agenda  What is Collections Management  Why implement Collections Management  Review what you can do with Collections Management?  Daily Procedures within Collections Management  Review how Collections Management helps you interface with your customers

GPUG Summit 2011– Las Vegas What is Collections Management?  All about Cash Flow – Lifeline of any business  A process for collecting money  A tool to allow better communication with customers regarding balances  A means to quicker resolution of any invoicing disputes should they arise

GPUG Summit 2011– Las Vegas Goals in Implementing CM  Improve Cash Flow  Reduce amount of bad debt  Make better credit decisions  Maintain good relationship with customers  Minimize workload in collecting money  Maintain a consistent process for collecting payments from customers

GPUG Summit 2011– Las Vegas What can you do with CM?  Connect customers to credit managers  Maintain information about your customer’s preferences – How do they like to be contacted – What time zone are they in  Enter Customer Notes and Tasks  Send customized reminder and collection letters via  Review metrics like average sales per day or average number of days to collect payments

GPUG Summit 2011– Las Vegas Defining Your Process  Aging periods (defined in Receivables Management) – Different aging periods generate different actions  Collection Levels – Not all unpaid amounts have the same urgency – Different balances can be handled differently  How do you currently collect money?

GPUG Summit 2011– Las Vegas Where does CM fit in the Process?  Collections Management starts by establishing a foundation for the process – Custom Letters / s – Customer Statements – Customer preferences – Credit Managers assigned to Customers – Collection levels based on amount outstanding – Collection Actions – Notes and Reminders

GPUG Summit 2011– Las Vegas How do you collect your money?

GPUG Summit 2011– Las Vegas Collection Actions  Send a copy of the invoice  a reminder  Make a phone call  Send a friendly letter  Place a follow up phone call  Send a 2 nd letter

GPUG Summit 2011– Las Vegas Collection Actions  Grouped into categories – No category – Disputes – Promise to Pay – Special  Each type of action has a pre-defined number of days to trigger a follow up

GPUG Summit 2011– Las Vegas Who do you apply actions to?

GPUG Summit 2011– Las Vegas Following the Process

GPUG Summit 2011– Las Vegas Adding Notes and Reminders

GPUG Summit 2011– Las Vegas Keeping On Task

GPUG Summit 2011– Las Vegas Letters, Statements and Invoices

GPUG Summit 2011– Las Vegas Metrics

GPUG Summit 2011– Las Vegas Metrics

GPUG Summit 2011– Las Vegas Recap  Collections Management is a process  Tool to improve cash flow  Streamline workload related to collection of debt  Provides the ability to keep good customer relationships

GPUG Summit 2011– Las Vegas Collections Management

GPUG Summit 2011– Las Vegas Collections Management Overview Thank you for attending! Howard Swerdloff Global Tower Partners