Crime Prevention Part I BUSINESS CRIME PREVENTION © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) Institute for Criminal Justice Studies (ICJS)

BUSINESS CRIME PREVENTION ROBBERY AWARENESS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) Institute for Criminal Justice Studies (ICJS)

© ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

robbery physical danger Of the crimes that businesses face, robbery involves the least loss of money or other assets. Unlike other crimes, however; robbery puts the employees in physical danger. A business can take some simple preventative measures to reduce their risk of being a robbery victim. The way a business is managed, and the physical conditions of the building can help prevent robberies. ROBBERY AWARENESS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Have at least two employees open and close the business Do not release personal information to strangers Keep purses and personal valuables locked in desks or lockers Install a robbery alarm ROBBERY AWARENESS Prevention Tips © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

surveillance camera Place a surveillance camera behind the cash register facing the front counter. Replace videotapes regularly Don't use marked "moneybags" that make it obvious to would-be robbers you are carrying money for deposit ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Keep a low balance in the cash register Place excess money in a safe or deposit it as soon as possible ROBBERY AWARENESS Prevention Tips – Cont’d

Handle cash carefully. Avoid making your business a tempting target for robbers. Keep the amount of cash in registers low. Drop all large bills right away. If a customer tries to pay with a large bill, politely ask if he or she has a smaller one. Explain that you keep very little cash on hand. ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Use only one register at night. Leave other registers empty and open. Tilt the register drawer to show there is no money in it ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Remain calmthink mental notes physical description observations Cooperate with the robber for your own safety and the safety of others. Comply with a robber's demands. Remain calm and think clearly. Make mental notes of the robber's physical description and other observations important to law enforcement officers ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

If you have a silent alarm and can reach it without being noticed, use it. Otherwise, wait until the robber leaves Be careful, most robbers are just as nervous as you are ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

ARMED ROBBERY © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Keep your business well-lit, inside and outside. Employees should report any burned-out lights to the business owner or manager. Keep trees and bushes trimmed, so they don't block any outdoor lights. ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Make sure the sales counter can be seen clearly. Don't put up advertisements, flyers, displays, signs, posters or other items on windows or doors that might obstruct the view of the register from inside or outside your business. The police cruising by your store need to see in. ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Stay alert! Know who is in your business and where they are. Watch for people who hang around without buying anything. Also, be aware of suspicious activity outside your place of business. Write down license numbers of suspicious vehicles if visible from the inside of your business ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Look them in the eye attention discourage a robber Try to greet customers as they enter your business. Look them in the eye, and ask them if they need help. Your attention can discourage a robber If you see something suspicious, call the police. Never try to handle it yourself. It could cost you your life ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Use care after dark. Be cautious when cleaning the parking lot or taking out the trash at night. Make sure another employee inside the business keeps you within eye contact while you are involved in work details outside of your building ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Make sure important signs stay posted. For example, the front door should bear signs that say, "Clerk Cannot Open the Time Lock Safe." If your business is robbed put your safety first. Your personal safety is more important than money or merchandise. ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Don't talk except to answer the robber's questions Don't stare directly at the robber Don't make any sudden moves. Prevent surprises, keep your hands in sight at all times ROBBERY AWARENESS Prevention Tips – Cont’d © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Tell the robber if someone is coming out of the back room or vault or working in another area of your business. Don't chase or follow the robber out of your place of business. Leave the job of catching the robber to the police. ROBBERY AWARENESS Prevention Tips – Cont’d

Remind business owners of their liability for shooting an innocent!

© ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

BUSINESS CRIME PREVENTION INTERNAL THEFT © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) Institute for Criminal Justice Studies (ICJS)

INTERNAL THEFT – Cost Association of Loss PreventionPREVENTIONCOST DO THE MATH IT IS FAR CHEAPER TO P PP PREVENT ! LOSS ASSOCIATED COST COST

SALES LOSSESdue to shrinkage – whether employee, customer, or vender theft are a constant plague and drain upon retailers. SALES LOSSES due to shrinkage – whether employee, customer, or vender theft are a constant plague and drain upon retailers. Company is more vulnerable to employee theft than shopliftingCompany is more vulnerable to employee theft than shoplifting “A man’s enemies are men of his own house”…Biblical saying“A man’s enemies are men of his own house”…Biblical saying INTERNAL THEFT © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Dishonest employees can steal several items at one time or several items throughout the day excitement Employees steal from their employers for opportunity, desire, and/or excitement. INTERNAL THEFT © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Some steal for retaliation, no raise or boss did not give them day off the employee ask for. A myriad of reasons exist greater Security experts generally agree that loss to employee theft is greater than loss to shoplifters INTERNAL THEFT © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Series of systems that guide employee activities. Procedural controls that are beneficial and can be cost effective and easily implemented Designed for prevention not detection PROCEDURAL CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Attitude of management towards their employees Is cost and effort proportionate to the problem? If employee theft is discovered employer should prosecute or thief just moves around. PROCEDURAL CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Manipulate process for spending company’s money Commonly fall prey to unscrupulous vendors Gratuity policy will help prevent Management, purchasing agents and vendors need to all know the rules or company policies PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

FRAUD practiced in purchasing consist of vendors kicking back part of the sales price to the buyer or other employees who authorize purchases Purchasing agent vendor selection fee Receive & File competitive bids PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Vendor return a percentage of the gross order to the buyer Added cost for the kick back is borne by the owner Owner receives shoddy service or inferior goods (merchandise) Rotation of vendors PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Written notification to all biding that contracts are not awarded to vendors who offer gifts Periodic expense analysis performed by outside auditing firm Company policy that spells out no gratuities and sanctions that will be taken against violators PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

RECEIVING IN A PROTECTED AREA Best to receive goods and material within a fenced in area where only suppliers (delivery) vehicles and company vehicles are authorizedBest to receive goods and material within a fenced in area where only suppliers (delivery) vehicles and company vehicles are authorized Do not allow employee parking within 50 feet of receiving door.Do not allow employee parking within 50 feet of receiving door. PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

RECEIVING IN A PROTECTED AREA Layout arranged to eliminate blind spotsLayout arranged to eliminate blind spots Prohibit leaving merchandise on receiving dock, keep doors locked.Prohibit leaving merchandise on receiving dock, keep doors locked. PURCHASING CONTROLS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

SHRINKAGE CONTROL METHODS MOST FREQUENTLY USED Training ProgramsTraining Programs HS Lock and chain devicesHS Lock and chain devices Guards/DetectivesGuards/Detectives Observation Booths - mirrorsObservation Booths - mirrors Fitting room attendantsFitting room attendants Visible and concealed camerasVisible and concealed cameras Secure storage cages, Etc.Secure storage cages, Etc. SECURITY ENHANCEMENTS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

BUSINESS CRIME PREVENTION SHOPLIFTING AWARENESS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) Institute for Criminal Justice Studies (ICJS)

Stealing STOP n ROB Stealing a coke from a local convenience store (STOP n ROB) or a pen from a stationary store may not seem like a major crime to the casual observer, but to the small businessperson fighting for survival, it can be disastrous! SHOPLIFTING

TYPES of SHOPLIFTERS “The AMATURE“The AMATURE” steals on impulse because he/she desires an item. The Professional“The Professional” in the business of stealing as a way of life. Highly skilled - steals items that can be quickly sold. They concentrate on high demand items, TV’s, Stereos, small appliances. Cases or scopes out (Recons) his/her target. SHOPLIFTING (THEFT) © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

METHODS of OPERATION Make work alone or in groups. One member starts argument with employee/management other steals. Large bags, packages, coats, newspapers, or wear clothing under their own clothes, Etc. SHOPLIFTING © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

METHODS of OPERATION – Cont’d Juveniles and professionals tend to work in groups. Impulse shoplifters work alone SHOPLIFTING © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Train employees to: Be alert to shoplifters early warning signals. Watch the way people walk Look Count number of items customer takes into fitting room Look SHOPLIFTING EMPLOYEE TRAINING © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Train employees - Continued: Shoplifters do not want any attention Customers lingering in one area Look for switched labels Look for person with “DUCK TAPE” around their wrist. SHOPLIFTING EMPLOYEE TRAINING © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

PLAN STORE LAYOUT WITH DETERRANCE IN MIND “PLAN STORE LAYOUT WITH DETERRANCE IN MIND”. Maintain adequate lighting Keep protruding wings and end displays low Keep high value pilferable items behind counter. SHOPLIFTING SECURITY RECOMMENDATIONS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

PLAN STORE LAYOUT WITH DETERRANCE IN MIND “PLAN STORE LAYOUT WITH DETERRANCE IN MIND” – Cont’d. Noise alarms on un-locked exit doors. Merchandise alarms © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) SHOPLIFTING SECURITY RECOMMENDATIONS

USE PROTECTIVE PERSONNEL & EQUIPMENT “USE PROTECTIVE PERSONNEL & EQUIPMENT” – Continued: Two-way mirrors Convex Wall Mirrors Closed-circuit television © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) SHOPLIFTING SECURITY RECOMMENDATIONS

USE PROTECTIVE PERSONNEL & EQUIPMENT “USE PROTECTIVE PERSONNEL & EQUIPMENT” – Continued: Detectives posing as customers Uniformed off-duty Police Officers Uniformed Security Officers © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) SHOPLIFTING SECURITY RECOMMENDATIONS

ARREST & PROSECUTION ARREST & PROSECUTION”. As a “Crime Prevention” practitioner be prepared to offer advice to store owners or managers concerning the arrest and prosecution of shoplifters detectives posing as customers SHOPLIFTING ARREST & PROSECUTION © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

ARREST & PROSECUTION ARREST & PROSECUTION”. “Be prepared as many will be opposed to this form of prevention. Many corporate offices will not allow their store managers do this – due to perception of bad publicity” SHOPLIFTING ARREST & PROSECUTION © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

BUSINESS CRIME PREVENTION CHECKS & CREDIT CARDS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009) Institute for Criminal Justice Studies (ICJS)

© ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Most businesses cash checks for convenience to customers to encourage new or continued patronage. CHECKS & CREDIT CARDS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Laxity on the part of business people, combined with their desire to increase sales, makes fraudulent checks and fraudulent use of credit cards (Theft of Service) make them a significant problem. CHECKS & CREDIT CARDS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

For every careful merchant who refuses to accept a check there is another down the street who will accept it. The criminal need only find his mark. do not have As you do your commercial surveys today you will see for yourself that many businesses do not have an established check cashing procedure or policy CHECKS & CREDIT CARDS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

THIS IS NOT A GOOD WAY TO STIMULATE THE ECONOMY!

Lose business (#1 Reason) Customer convenience Competition does it Encourages impulse buying Reduces cash handling CHECKS & CREDIT CARDS Why do business people feel that they have to accept Checks and Credit Cards? © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Alienate customersLose business Alienate customers & Lose business examine Lack of training on how to thoroughly examine checks Time training employees Time and expense of prosecution CHECKS & CREDIT CARDS Why are many business people reluctant to have strict policies and enforcement when accepting checks and credit cards? © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Checks and Credit Cards List the main causes of loss from fraudulent checks and credit cards. Laxity examine Failure to thoroughly examine check Failure to electronically verify check Failure to require proper ID Fraudulent ID © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Checks and Credit Cards Acceptable forms of ID Primary Valid driver’s license or DPS ID with picture Military ID with picture Passport Secondary. Most valid form of identification for check cashing is VALID DRIVERS LICENSE!

VILIGANCE CAN MAKE A DIFFERENCE!

Sound policies and procedures for check cashing and credit card use. Employee trainingEmployee training Strict enforcement of policyStrict enforcement of policy Post policyPost policy Electronic verificationElectronic verification Don’t return card and DL until verified.Don’t return card and DL until verified. Patron signs check in front of clerkPatron signs check in front of clerk SECURITY RECOMMENDATIONS © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Do not accept out-of-state or to a 3rd party check starting with low number, made out to cash Limit amount of purchase Management approval for over amount Thoroughly examine check and ID Compare signatures, and photo, age, etc Compare written and numerical amount Do not accept pre or post dated checks SECURITY RECOMMENDATIONS Continued

Check Tampering Indicators The different characteristics of a check, including the information contained on the front of a check. Complete legible, accurate, no write-over's Look for signs of tampering Name and address printed American Banker’s Association numbers Bank name and location All printing should be quality Payee signature.

American Banker’s Association numbers Bank’sName Account Owners Name & Address George D. Little Memorial RET Fund $10,000, Ten million dollars and/no sense for writing this check David H. Williams © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

The different characteristics of a check, including the information contained on the front of a check. Magnetic Ink Character Recognition numbers, dull finish, slightly raised MICR numbers always begin 5+5/8” from right edge At least 1, but as many as 3 perforated edges. © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Checks and Credit Cards What info should clerk record on front of check? Record on front of check: DL # DOB Supporting ID Phone Employee ID. Less than 60 seconds © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

SOURCES Handbook of Loss Prevention and Crime Prevention (Fourth Edition) Lawrence J. Fennelly. © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

Presenter Contact Information Institute for Criminal Justice Studies (ICJS) 350 N. Guadalupe, Suite 140, PMB 164 San Marcos, Texas © ©TCLEOSE Course #2101 Crime Prevention Part I Curriculum is the intellectual property of CSCS-ICJS (2009)

PREPARATION FOR BUSINESS CRIME PREVENTION SURVEYS Does everyone know their team assignment? Does everyone have directions to site where you will conduct your survey? Reminder you must do afternoon and evening observation. Work as a TEAM Arrange a location where you can all sit together and review findings – exchange notes. individual survey report Complete your individual survey report using your sample as a reference; in addition to the training your have received this week. Report due tomorrow morning – first thing!

PREPARATION FOR BUSINESS CRIME PREVENTION SURVEYS This is almost like the slogan from “Outback Steakhouse”, with slight modification No Excuses just “RIGHT”. No student in the history of ICJS has ever failed this assignment…..don’t be the first. If you hit a snag or have a question…..its like who wants to be a millionaire….phone a mentor! POSITIVE This is your first…..no one is going to expect perfection, just stay focused, think, follow your examples and use this as a “POSITIVE” learning experience.

QUESTIONS