1 PROVINCIAL MANAGER: EASTERN CAPE 1 SEPTEMBER 2015 PRESENTED BY GG MABULU Portfolio Committee Presentation

Table of Contents CONTENTSLIDE NO. Introduction and Background Foot Print Expansion SERVICES Civic Services  Birth registration  Smart ID Card Immigration Services  Employers charged  Transgressors charged  Direct Deportations  Transfers to Lindela  Ports of Entry  Asylum Seeker Management

Table of Contents Continue CONTENTSLIDE NO. Finance and Support: Capacity Information Provincial Fleet Budget Revenue Management Assets Register PROJECTS Late Registration of Birth – High Impact Outreach Campaign Birth Registration and Smart ID Card FUTURE STATE OF HOME AFFAIRS IN EASTERN CAPE Achievement Challenges

PROVINCIAL OVERVIEW & FOOTPRINT

NTRODUCTION & BACKGROUND INTRODUCTION & BACKGROUND The Eastern Cape Province: is the second largest Province in the RSA in terms of surface area, covering km² of land, is ranked third in RSA in terms of population which stands at is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands, Transkei and Ciskei with Republic of South Africa and this led to the previously high number of citizens without enabling documents, especially from the homelands, thus increasing the demand for Citizen Registration. has two(2) Metropolitan Municipalities (Metros), six(6) District Municipalities (DMs) and thirty seven (37) Local Municipalities (LMs), of which, Metros are economic hubs - concentration of multinational companies i.e. VWSA, Mercedes Benz, IDZs, etc. has a footprint of hundred and forty (140) service delivery points, which comprise sixty one (61) offices, seventeen (17) mobile offices, fifty four (54) connected health facilities for birth registrations, seven (7) ports of entry and one(1) Refugee Annex Office. has twenty two (22) Smart ID Card offices – two (2): Buffalo City Metro, three (3): Nelson Mandela Bay Metro, three (3): Amathole District, five (5): O R Tambo District, three(3): Alfred Nzo District, two (2): Chris Hani District, one (1) Joe Gqabi and three (3): Sarah Baartman District. To improve service delivery, the Province has well established fora at Provincial, Metro, District and Local Municipality levels, as well as Cadreship and Youth Forum which are actively involved in ensuring entrenchment of professionalism, development and maintenance of appropriate leadership within the province.

Eastern Cape Province POPULATION: African: 86.3% White: 4.7% Coloureds: 8.3 % Indian or Asian: 0.4% MAIN LANGUAGES: 4 isiXhosa:78.8% Afrikaans:10.6% English:5.6% Sotho:2.5% Other:2,5% DISTRICTS B - Buffalo City Metro – N - Nelson Mandela Bay Metro – – 9: Sarah Baartman DM – – 16: Amathole DM – – 24: Chris Hani DM – – 28: Joe Gqabi DM – – 33: OR Tambo DM – – 37: Alfred Nzo DM – Source: Statistics South Africa

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PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL Mr GG Mabulu Provincial Manager Alfred Nzo District DMO Care taker: Mr T Mnunu Joe Gqabi District DMO Ms BB Gasa Dr TR Johannes Director: Finance Chris Hani District DMO Care taker: Ms BB Gasa Amathole District DMO Mr NL Stuurman Buffalo City Metro DMO Care taker: Mr NL Stuurman Sarah Baartman District DMO Ms N Lusu Nelson Mandela Bay Metro DMO Care taker: Ms N Lusu Offices: 4 Medium 2 Small 2 Mobile 6 Hospitals 3 POE Offices: 1 DMO 2 Large 3 Medium 6 Small 3 Mobile 11 Hospitals Offices: 1 DMO 1 Large 3 Medium 6 Small 3 Mobile 8 Hospital s Offices: 4 Medium 8 Small 3 Mobile 7 Hospitals Offices: 1 Provincial 1 DMO 2 Large 1 Medium 1 Small, 2 Mobile 5 Hospitals 1 POE Offices: 3 Medium 2 Small 1 Mobile 6 Hospitals Office: 1 DMO 1 Large 3 Medium 1RRO 1 Mobile 7 Hospitals 2 POE O R Tambo District DMO Mr T Mnun u Offices: 3 Medium 1Small 2 Mobile 4 Hospitals 1 POE

9 SUMMARY OF THE CURRENT FOOTPRINT FOR THE EASTERN CAPE PROVINCE TYPE OF OFFICE DHA current footprintOperational Non Operational due to accommodation challenges Local Office Large ( former RO)660 Local Office Medium( former DO)24 0 Local Office Small (former PSP & TC) Refugee Reception Centre110 Health Facilities (HSP) Ports of Entry (POE)743 TOTAL health facilities are fully operational, that is, printing birth certificates on the spot, while 35 are not operational due to network challenges; Accommodation challenges: 8 health facilities, 1 office and 3 ports of entry

DHA FOOTPRINT MetroDemarcationDHA Presence Buffalo City Metro East London, East London Harbour, King William’s Town, DMO, Provincial Office, Mdantsane, Zwelitsha; Hospitals: Life Beacon Bay, Frere, Empilweni CHC, Cecilia Makiwane, Bhisho Nelson Mandela Bay Metro Port Elizabeth, DMO, Refugee Reception Office, Port Elizabeth Harbour & Coega, Port Elizabeth Airport, Cleary Park, Motherwell, Uitenhage; Hospitals: Dora Nginza, Port Elizabeth Provincial, St Georges Private, Mercantile Private, Greenacres Private, Cuyler, Uitenhage Provincial Total: 2 27 DHA is present in the two Metros, has 23 service delivery points, 3 administration offices and 3 mobile offices. Although there are 3 ports of entry, DHA does not have office accommodation. All documents are processed in the DHA office nearer to the port of entry. The Refugee Reception Office is not accepting new applicants, but is finalizing applications received prior to October 2011.

DHA FOOTPRINT District Local MunicipalityDHA Presence O R TamboKing Sabata Dalindyebo DMO, Mthatha, Mqanduli, Qunu, Viedgesville, Hospitals: Mthatha General, St Mary’s Private, Nelson Mandela Academic, Zithulele Nyandeni Libode, Ngqeleni, Hospitals: St Barnabas, Canzibe Mhlontlo Tsolo, Qumbu, Hospitals: Dr Malizo Mpehle, Nessie Knight Ngquza Hill Lusikisiki, Flagstaff; Hospitals: St Elizabeth, Holy Cross Port St JohnsPort St Johns; Hospital: Bambisana TOTAL523 The Department has offices in all 5 local municipalities. Due to the vastness of the area, in order to provide services to the far flung areas, 3 mobile offices are allocated to the District.

DHA FOOTPRINT District Local Municipality DHA Presence Alfred NzoUmzimvubu Mt Frere, Mt Ayliff,; Hospitals: Madzikane KaZulu Memorial, Mt Ayliff Matatiele Matatiele, Maluti, Qacha’s Nek, Ramatsiliso, Ongeluksnek; Taylor Bequest Hospital NtabankuluNtabankulu, Sipetu Hospital Mbizana Bhizana; Hospitals: St Patricks, Greenville TOTAL415 DHA is present in all 4 local municipality, and service delivery is extended to the far flung areas through mobile services. The District has 2 mobile offices.

DHA FOOTPRINT District Local MunicipalityDHA Presence AmatholeMbhashe Dutywa, Elliotdale, Willowvale, Madwaleni Hospital Mnquma Butterworth, Centane, Ngqamakhwe, Butterworth Hospital Nkonkobe Alice, Middledrift, Fort Beaufort, Victoria Hospital Great KeiKomga Hospital NxubaAdelaide Hospital AmahlathiKeiskammahoek, Stutterheim, SS Gida NgqushwaPeddie, Nompumelelo Hospital TOTAL719 DHA in fully present in 5 of the 7 local municipalities. At Great Kei and Nxuba, DHA presence is through hospitals, which are not fully operational. The District has 3 mobile offices in order to ensure services are rendered to the far flung areas.

DHA FOOTPRINT District Local MunicipalityDHA Presence Sarah BaartmanCamdebooGraaff Reinet, Midlands Hospital MakanaGrahamstown, Settlers Hospital NdlambePort Alfred, Port Alfred Hospital Kouga Humansdorp, Kouga Partnership Hospital Blue CraneSomerset East BaviaansWillowmore Hospital Sundays River ValleySundays Valley (Kirkwood) Hospital TOTAL711 DHA does not have fully fledged offices at Koukamma and Ikhwezi, while providing services through hospitals at Baviaans and Sundays River Valley, which are not always fully operational. The District has 1 mobile office.

DHA FOOTPRINT District Local MunicipalityDHA Presence Chris HaniLukhanji DMO, Queenstown, Whittlesea; Hospitals: Queenstown Life, Frontier SakhisizweElliot, Cala, Cala Hospital Intsika Yethu Cofimvaba, Tsomo, Cofimvaba Hospital Inxuba Yethemba Cradock, Middleburg; Hospitals: Cradock, Wilhelm Stahl NgcoboNgcobo, All Saints Hospital EmalahleniLady Frere, Glen Grey Hospital Inkwanca0 Tsolwana0 TOTAL819 DHA is present in 6 of the 8 local municipalities. Inkwanca & Tsolwana are serviced through mobile services. There are 3 mobile offices allocated to the District.

DHA FOOTPRINT District Local MunicipalityDHA Presence Joe GqabiMaletswaiAliwal North GariepBurgersdorp, Burgersdorp Hospital Elundini Mt Fletcher; Hospitals: Taylor Bequest (Mt Fletcher), Maclear Senqu Sterkspruit, Tellebridge Port of Entry, Empilisweni Hospital TOTAL49 The District is vast, and much as DHA is present in all the 4 local municipalities in the District, the 9 service delivery points are not enough to cater for the needs of the clients. To reach the areas without the DHA offices, 2 mobile offices are allocated to the District.

17 TARGETS AS PER PROVINCIAL BUSINESS PLAN

18 DHA Annual Target: births registered within 30 calendar days of the birth event BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province births registered within 30 days of birth Projected births registered within 30 calendar days of the birth event Projected births registered within 30 calendar days of the birth event Q1 PROGRESS: STATISTICS: out of the projected births were registered within 30 calendar days ANALYSIS For the past two financial years, the Province would not achieve the Q1 target, but at end of the financial year would meet the annual target. Trends have shown that there is an increase of birth registration between quarter 2 and 4, and low registrations in the other 2 quarters. CHALLENGES: Serious challenges with connectivity at some health facilities, even with 3G connection Children born over weekends and public holidays at health facilities are not assisted due to unavailability of DHA system and services resulting in registrations after 30 days. Accommodation withdrawal by the Department of Health due to renovations.

19 DHA Annual Target: 2,200,000 Smart ID Card issued to citizens 16 years and above. Smart ID Cards issued (ready for collection). BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province applications were collected from citizens 16 years and above Projected Smart ID Cards issued to citizens 16 years and above Projected smart ID Cards issued to citizens 16 years and above Q1 PROGRESS: STATISTICS: out of the projected ANALYSIS During the previous financial year the Province was measured against the number of smart ID card applications processed. This financial year the measure is on the Smart ID cards issued. During the reporting period the Province collected applications, and issued Smart ID Cards. CHALLENGES:  Systems downtimes, network challenges and intermittent power outages hinder the smooth running of Smart card services. Clients become impatient due to slowness of the system, and continuously abandon their tickets  Travelling distance to offices with Smart Card.  Payment of R for re- issues

20 Provincial Annual Target: 54 Employers charged in terms of Regulation 35 read with section 38(4)(a) of the Act BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 71 employers charged in Province for contravening section 49(3) of the Immigration Act (Employing undocumented foreign nationals) 54 employers charged in the Province in terms of Regulation 35 read with section 38(4)(a) of the Act 13 employers charged in the Province in terms of Regulation 35 read with section 38(4)(a) of the Act Q1 PROGRESS: STATISTICS 9 out of the projected 13 ANALYSIS CHALLENGES: Deployment of officials to KZN during Xenophobia attacks resulted in insufficient capacity. Letters of good cause investigation results in shifting of focus from normal operations Deployment of officials to Operations Fiela resulted in insufficient capacity to survey local businesses.

21 DHA Annual Target: 970 transgressors of departmental legislation charged in terms of section 49 of the Immigration Act in provinces BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 1559 transgressors of departmental legislation charged in terms of section 49 of the Immigration Act 1595 transgressors of departmental legislation charged in terms of section 49 of the Immigration Act 391 transgressors of departmental legislation charged in terms of section 49 of the Immigration Act Q1 PROGRESS: STATISTICS 433 transgressors of departmental legislation charged ANALYSIS Due to deployment of Immigration Officials to Operation Fiela, the Province achieved the target set for Q1. CHALLENGES:

22 DHA Annual Target: 100% of detected undocumented foreigners deported within 30 calendar days in provinces (direct deportations) BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 100% of detected undocumented foreigners deported within 30 calendar days (direct deportations) Q1 PROGRESS: STATISTICS 100% (47/47) ANALYSIS CHALLENGES:

23 DHA Annual Target: 100% of detected undocumented foreigners transferred to Lindela within 20 calendar days in provinces) BASELINE for Province (14/15) ANNUAL TARGET for Province (15/16) QUARTER 1 TARGET for Province 85% of detected undocumented foreigners transferred to Lindela within 20 calendar days in provinces) 100% of detected undocumented foreigners transferred to Lindela within 20 calendar days in provinces) Q1 PROGRESS: STATISTICS 79% (54/68) ANALYSIS CHALLENGES: Service Provider, the bus, did not collect deportees as pre-arranged, as a result there was a delay on transfer of 14 deportees within the prescribed timeframe.

24 IMMIGRATIONS STATISTICS – (APRIL – JUNE 2015) PORT CONTROL STATISTICS PORT - LAND RSAForeignerRSAForeigner Qacha’s Nek Port of Entry4, 67719, 5314, 72018, 803 Tellebridge Port of Entry6, 32019, 1446, 48819, 557 TOTAL 10, 99738, 67511, 20838, 360 In Ongeluksnek and Ramatsiliso there are no Immigration Officers. Both ports are manned by SAPS

25 IMMIGRATIONS STATISTICS – (APRIL – JUNE 2015) PORT CONTROL STATISTICS PORT - MARITIME ArrivalDeparture RSAForeignerRSAForeigner East London Harbour Port Elizabeth Harbour TOTAL3827, , 468 PORT - AIRPORT RSAForeignerRSAForeigner Port Elizabeth International9356 TOTAL 9356

ASYLUM SEEKER MANAGEMENT – PORT ELIZABETH REFUGEE RECEPTION CENTRE The office is no longer taking in new applications, but processing applications received prior October Transactions Number of cases RSDO Interviews (subject to SCRA approval) 35 Section 36 Submissions (subject to SCRA approval) 52 Intention to withdraw issued - permit holder should within 30 days make representation 88

FINANCE AND SUPPORT SERVICES

28 STAFF PROFILE LEVELMALEDISABILITYFEMALEDISABILITYTOTAL TOTAL

29 PROVINCIAL CAPACITY – FILLED AND VACANT FUNDED POSTS Total EstablishmentTotal Filled Vacant Funded Capacity Rate : 90.95%

30 Filling of Vacancies: Nr of Posts Advertise ment Closing date of advertisement Deadline for filling Nr of posts advertised Nr of posts shortlisted end of June Nr of posts interviewed end June 2015 Nr of staff assuming duty w.e.f June HRMC 25/1524/03/2015 Aug HRMC 12/1523-Feb-15 Aug HRMC 17/1520-Mar-15Jun HRMC 18/1516-Mar-15 Aug HRMC 2/1516-Jan-15 Jul HRMC 25/1531-Mar-15 Oct HRMC 28/1528-Apr-15 Sep HRMC 44/1522-Jun-15 Oct HRMC 48/1526-Jun-15Dec HRMC 49/1526-Jun-15Nov HRMC 6/156-Feb-15 Apr HRMC 75/1412-Dec-14 Apr

31 Filling of Vacancies: Breakdown on posts as per advertisement AdvertisementStatusProgress HRMC 25/151 Cleaner Filled1 Civic Service Supervisor interviewed HRMC 12/151 Admin Clerk Filled 1 Chief Admin Clerk Filled 2 Admin Clerk and 1 Chief Admin Clerk interviewed HRMC 17/151 Assistant Director: Co-ordination interviewed HRMC 18/152 Admin Clerks interviewed HRMC 2/151 Admin Clerk Filled 1 Civic Service Supervisor interviewed 1 Registry Clerk Filled 3 Admin Clerks and 2 Civic Service Supervisor interviewed HRMC 25/151 Cleaner FilledInterviewed 1 Civic Service Supervisor,1 Chief Admin Clerk, 1 Snr Admin Officer: Fin and 3 Admin Clerks HRMC 28/155 Assistant Director: IMS,5 Control Immigration Officer and 6 Immigration Officers interviewed

32 Filling of Vacancies: Breakdown od posts as per advertisement AdvertisementStatusProgress HRMC 44/151 Secretary, 1 Admin Clerk, 1 Control Sec Officer, 1 Cleaner, 1 Civic service Supervisor, 2 Snr Admin Officer: Fin and 2 Chief Admin Clerks Advertised HRMC 48/151 Region IT Managers advertised HRMC 49/15 1 Local Office Manager advertised HRMC 6/15 1 Groundsman and 4 Admin Clerks advertised HRMC 75/14 1 Snr Admin Officer: Finance5 Admin Clerks interviewed

33 PERFORMANCE MANAGEMENT DEVELOPMENT SYSTEM DESCRIPTIONPERFORMANCE AGREEMENTPERCENTATAGE% PMDS Conducted (2013/14)807100% PMDS Conducted (2014/15) % PMDS 1 st quarter (2015/2016) %

34 SUMMARY OF BUDGET 2015/2016 ClassificationVoted R’ 000 Expenditure on BAS as at 30 June 2015 R’ 000 Commitmen ts pending R’000 % Spend as at end June 2015 Projected expenditure R’ 000 Comp of Employees Goods & services Households Machinery & Equipment Total

35 PAYMENT OF INVOICES WITHIN 30 DAYS PAYMENT PERCENTAGE 2014/15 PERCENTAGE 2015/16 Within 30days98.74%99.37%

36 REVENUE COLLECTION PER MUNICIPALITY MUNICIPALITY REVENUE AMOUNT Alfred Nzo & OR Tambo Districts 1,974,535 Buffalo City Metro & Amathole District 2,925,465 Nelson Mandela Bay Metro & Sarah Baartman District 4,055,537 Chris Hani & Joe Gqabi Districts 1,288,195 TOTAL 10,243,732

37 FLEET MANAGEMENT KEY AREANUMBERPERCENTATAGE Vehicles Number of Departmental vehicles8952% Number of G-Fleet vehicles8348% TOTAL NUMBER OF VEHICLES172100% Number of Functional vehicles172100% Number of vehicles in repairs000% Number of vehicles involved in accidents000% Mobile offices Number of mobile offices17100% Number of operational mobile0953% Number of non-operational0847%

38 Asset management & SCM Functions: Nr of Assets on Province FAR Additional assets not on register Leased assets F/ L Assets Not verifiedAudit information AG asset audit concluded at: Outcomes:

39 Monthly asset verification is done manually per office Checklists are completed monthly Room Inventories are updated accordingly If new assets are received, audit sheets are completed and forwarded to Head Office Maintenance of Asset Registers

40 EMPLOYEE RELATIONS CASES Allegations of fraudulent births registration and marriages Allegation of Corruption related issues NATURE OF CASES Narration: Turn around time for a grievance to be resolved is 30 working days by the employer, but sometimes 30 days lapses due to the employer waiting for evidence from the employee and the complexity of the grievance Turn around time to hold a disciplinary hearing depends on when the employer becomes aware of the omission and it again depends on the collection of evidence by the employer, availability of witnesses, Chairperson and Head Office authority to sign charge sheets but normally the period should not exceed 60 days. ** 26 Suspensions in 2015/16 are due to the non-adherence of the new working hours. King William’s Town LOL has 7 cases; East London LOL has 13 cases and Port Elizabeth LOL has 6 cases. KEY AREAS2013/142014/152015/16 Grievance (e.g. PMDS, overtime, LWP, IOD, working conditions, S&T, interviews, unfair labour practice, promotions, working hours) Labour relations investigations662 Disciplinary hearings Dismissals660 Precautionary suspensions9426 Misconducts Suspension without pay020

41 COUNTER CORRUPTION AND SECURITY SERVICES KEY AREANUMBER OF CASES Cases brought forward from financial year 2014/ Number of cases received (April – June 2015) 25 Cases finalised & Reports sent to Head Office: Counter Corruption: Investigations 42 TOTAL CASES ON HAND: 13

42 STAFF ENGAGEMENTS MANAGEMENT INTERACTION WITH STAFF The Province interact with staff through the following:  Provincial Management meetings (SMS, Provincial Support & Office Managers) – Monthly  Broad Management meeting quarterly  District Management Meeting (Local Office Managers & Support) – Monthly

43 STAFF DEVELOPMENT MONTH TRAINING CONDUCTED OCCUPATIONAL LEVELS NUMBER OF STAFF TRAINED April 2015DHA Induction April 2015 Diamond Release in 6 offices in the Buffalo City Metro and Amathole District TOTAL 54

44 EMPLOYEE WELLNESS (UNFUNDED MANDATE ) DATE NUMBER OF EMPLOYEES PARTICIPATEDKEY AREAACTIVITIES 14 April Quality of work life HIV & Aids awareness 5 May Quality of work lifeHIV & Aids, STI’s awareness 14 May Quality of work lifeICAS Presentation in Mthatha 27 May Quality of work life Candle Light services in 5 offices 9 June Quality of work life ICAS Presentation in King William’s Town 9 June Quality of work lifeSANBS blood drive

PROJECTS

46 One (1) Outreach campaign conducted in Province  To ensure that Late Registration of Births is eradicated by the end of December 2015, the Province has identified 211 Late Registration of Birth Hotspots.  Fourteen (14) Mobile offices, from within the Province and the neighbouring Provinces (Free State and KwaZulu Natal), will be deployed to cover the areas within a period of one (1) month. The deployment for Eastern Cape will be from 11 to 28 August  In preparation for the massive outreach, the Province has conducted six (6) mini outreaches, covering the Nelson Mandela Bay Metro and the following District Municipalities: OR Tambo, Alfred Nzo, Chris Hani, Joe Gqabi and Sarah Baartman.

47 Birth Registration within 30 days and Smart ID Card Projects The Province has identified challenges which affects its performance in both target, and has appointed two District Managers Operations (DMOs) to be the champions of both Projects. Strategies have been developed. Birth registrations : focus is on enhancement of birth registrations at health facilities. The Strategy is looking at optimal utilisation of health facilities, thus the teams’ main objective is to ensure that health facilities with high birth rate are adequately resourced in order that children are registered before the mothers are discharged; put monitoring measures to catch up/follow up on mothers who leave the health facilities without registering the child, either because of cultural beliefs or the mother did not bring the Identity Document when visiting the maternal clinics or hospitals. Smart ID Card :. focus all the attention and the capacity towards achieving the projected smart card target; to identify all the possible pitfalls which will hinder the achievement of the targets; and to put measures to mitigate identified risks.

FUTURE STATE OF EASTERN CAPE HOME AFFAIRS

49 A VISION OF THE END STATE OF EASTERN CAPE  Categorization of offices to be able to respond to the needs of the clients. o Offices to be categorized per the population and geographic spread. o To merge offices close to each other to focus services correctly. o Offices servicing the same clientele to be staffed equally.  Optimised and focused mobile services to address the extent of indigence of our province. o Mobile services to be refocused appropriately to the far flung areas. o Special focus on areas with high rate of unemployment by dedicating mobile teams. o Stakeholder forums to drive mobile teams deployment.

50 A VISION OF THE END STATE OF EASTERN CAPE  Conducive Infrastructure. o Office accommodation compliant with Occupational Health and Safety Act. o Office accommodation conducive to the geographic dynamics of each area. o Office accommodation which supports professionalism of the staff. o Improved network capacity  Professional staff o Staff trained on professional skills. o Recognition programs on professional conduct and good practice. o Inspire staff on attributes of social activism.  A community which takes registration of birth within 30 days to heart. o Community leaders as champions. o Effective home affairs champions in each ward.

IssueAchievementsWhat has improved Stakeholder engagement Mini-outreaches conducted: 4 = OR Tambo & Alfred Nzo 1 = Nelson Mandela Bay Metro & Sarah Baartman 1 = Chris Hani & Joe Gqabi Generally speaking, good working relations with the Stakeholders Forum, albeit maintenance of the same in some areas is still required. Overall, the relationship between DHA and the community has improved Establishment of Youth Launched Youth Forum Enhanced coordination of activities Improved balance between activities and service delivery requirements Service delivery improvement The Province has developed an Action Plan which guides the mobile visits to the identified areas Service delivery improvement as clients in need of Home Affairs services are, through profiling, identified Achievements

IssueChallenges What needs to be been done Non achievement of ID Smart card targets Constant downtimes (internally and at SITA) result in clients losing interest in coming back despite efforts by Offices and their stakeholders to encourage clients to apply for smart ID cards. Engagement with SITA and SARS Unstable Hospital network infrastructure Birth Registration is missed as on the spot registration is not happening Roll out ADSL High level interaction with DoH, to improve network infrastructure in hospitals Out-dated IT Equipment Aged, aging and insufficient IT equipment at front offices Insufficient finger print verification and scanner Budget for IS equipment be made available. Province to buy its own equipment, however unbudgeted mandates limit us from doing so. Challenges

IssueChallenges What needs to be been done Fleet Aged, aging and insufficient motor vehicles: high mileage Property Management must invest more in buying and replacement of vehicles Office Accommodation 95% of offices in the Province are located in unsuitable space which makes it almost impossible to introduce initiatives to improve the front office. The Department of Public Works in the Province is non-commital in helping the Province resolve its challenges for office space. Turnaround times are too long. The Province has engaged Municipalities and South African Post Office (SAPO) to provide us with accommodation High level engagement with Minister of Public Works to initiate a special project to deal with the Eastern Cape Office accommodation backlog Challenges

IssueChallenges What needs to be been done Budgetary Constraints Limited budget leads to frustrated departmental objectives, e.g. Immigration Officers cannot realise their priorities due to limited overtime budget Allocation of budget should be proportionate to the footprint and capacity Immigration matters Insufficient capacity Distinct facilities for arrest & detention Tools of trade i.e. pocket book, uniform, hand- cuffs, Detention and litigation Hoping that the current listing of all police station will resolve the impasse Outsourced Permitting Services Service was outsourced to Visa Facility Services (VFS) – issuance of permits at Office of Provincial Manager, yet no access to permitting system Provincial Manager only must have track and trace facility Challenges

Thank you Siyabonga