1 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. MultiVantage Express Delivering Enterprise-Grade Solutions to Midsize Business

2 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Agenda Introduction Solution Overview Featured Capabilities Successes Summary Q & A

3 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Mid-Market Challenges Large Firms Consolidating the Market The Complexity of Managing Growth The Criticality of Managing Costs The Need to Innovate How do you compete against larger competitors without losing focus and agility?

4 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Enhanced Business Value with Avaya Communications Footnote: 1. Mercer Management Consulting, interviews with 50 c-level executives, April Lane & Co., focus group discussions, March FinanceOperationsTechnologyMarketing Unify Your Workforce Unify Your Workforce Deliver Superior Customer Service Deliver Superior Customer Service Drive Greater Productivity Drive Greater Productivity

5 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Avaya Mid-Market Portfolio Strategy Solution ModelA-la-carte Model Platform Call-Control Standard Applications Premium Applications Messaging One-X TM Portal One-X TM Server Meeting Exchange Express One-X TM Communicator Customer Interaction Express Customer Contact One-X TM Mobile IALX Messaging Communication Manager S8300S8400 Communication Manager One-X TM Communicator One-X TM Mobile Customer Contact Messaging S XEN MultiVantage Express

6 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Mid-Market Flagship Solution MultiVantage Express is… Key Features A complete midsized business communications solution that integrates core applications into a scalable and affordable package that’s simple to use. Communication Manager Platform Voice and Fax Messaging with Auto-Attendant Extension to Cellular One-X TM Mobile Edition Built-in reports and analysis Web-based self-service tool to manage extensions “follow me” capabilities Self-installations Meet-me conferencing Business Continuity for Remote Sites More locations supported (10), more trunks (240) Upgrade-path to enterprise servers CM 4.0, AES 4.0 New MyPhone GUI Support of CIE CM 5.0 updates SIP Enablement Application enhancements More supported extensions MVE 2.0 MVE 3.0 Fall ’07Summer ‘08 Note: North America MVE R2 launch scheduled for January’08.

7 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. MultiVantage Express Key Solution Benefits and Differentiators Integrated Solution Low TCO User Experience Bundled software, tiered prices, single-server Two-hour-install, simple administration, reporting Pre-integrated applications, services, ecosystem Integrated solution on a single server Single-license activation for all applications Industry-leading mobility Supported sites and upgrade paths One hundred year Avaya history Differentiators

8 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. MultiVantage Express Accomplishments The market is saying some great things Other companies offered us hybrid technologies that always came with some kind of limitation. MultiVantage Express incorporates the widest range of services – without a single catch. Wolfram Birkel - Managing Director HIT Technopark - Hamburg “ ” 2007 Diamond Award: Avaya For building the right Midsize Solutions

9 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Mobility Applications Unifying your workforce and driving greater productivity EC500 / one-X TM Mobile One number access Business phone features on your mobile Single voice mail Graphical interface for ease-of-use IP Softphone Delivers call-control and audio Supports many modes Microsoft Office Communicator integration Video upgrade options

10 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Contact Center Applications Delivering superior customer service Call Center (Standard) Call handling and routing Many integrated reports Agent Split Trunk Customer Interaction Express (Premium) All-in-one contact center solution Rich features Great user experience

11 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Support growth and headquarter change with highly reliable, scalable and usable IP Telephony solution. MultiVantage® Express where employees leverage one-X Mobile and IP DECT phones. Improved service and support Increased customer satisfaction Decreased cost of ownership Future-proof Reduced communication costs Increased productivity through mobility MultiVantage Express Success Story Sandd, The Netherlands Challenge Avaya Solution Avaya Solution Benefits Results

12 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Provide 60 business tenants and 500 employees with a cutting- edge IP Telephony solution with a wide range of services Manage communications costs MultiVantage® Express with emphasis on messaging, fax integration, IP Softphone, mobile integration, CTI and conferencing Future-proof IP Telephony integrated onto a single server Straightforward expansion of services, if required Extensive range of services with superb cost / performance ratio Cost saving through self-administration of services by tenants MultiVantage Express Success Story hit - Technopark, Germany Challenge Avaya Solution Avaya Solution Benefits Results

13 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Avaya Mid-Market Customer Landscape Diverse, dispersed, and growing everyday…

14 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Summary Drive value with Intelligent Communications! Do it with MultiVantage ® Express! Win in the Mid-Market! Unify Your Workforce Unify Your Workforce Deliver Superior Customer Service Deliver Superior Customer Service Drive Greater Productivity Drive Greater Productivity Integrated Solution Low TCO User Experience

15 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Q & A

16 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. Backup 

17 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. MultiVantage ® Express Solution Overview Service Software Support (and Upgrade) options Channel Consultation Supported End-Points Optional Applications Standard Applications (Included with every license) Call-Control and CTI Platform (Included with every license) Hardware Bundle S8500 ServerG700 or G650 Gateway (up to 10 distributed) EC500 one-X Mobile IP Softphone MyPhone, Follow Me Meet-me Conferencing Call Center, Reports, Admin Tools CIE Video Conferencing Communication Manager 4 Application Enablement Services 4 96xx16xx46xx Analog & Digital IP DECTAccessories Call Center Elite Soft Console