caaws.ca Participant Introductions Worksheet #1
Conflict Management Name City + Date
caaws.ca Today’s Agenda Sources of Conflict Conflict Escalation 5 Conflict Management Styles Tips for Being More Effective
caaws.ca Canadian Association for the Advancement of Women and Sport and Physical Activity Encouraging girls and women to get off the bleachers, and onto the fields and playing courts, into the pools, the locker rooms and boardrooms of Canada
caaws.ca CAAWS at a Glance Women and Leadership Professional Development Women on Boards Women & Leadership Network Lunch & Learns On the Move Aboriginal, Newcomer & Racialized girls & young women Quality After School Programs Mothers in Motion Physical Activity for Women Addressing Homophobia in Sport Active & Free: Young Women and Tobacco CS4L Supplement Psycho-Social Factors Ontario Project Awards & Scholarships Most Influential Women in Sport and Physical Activity WISE Fund Website & eNewsletter Facebook, Twitter, LinkedIn Photo DVD LEADERSHIP PARTICIPATION EDUCATION COMMUNITY ENGAGEMENT
caaws.ca “Conflict is inevitable, but combat is optional.” Max Lucade
caaws.ca Upstream Prevention
caaws.ca Sources of Conflict Worksheet #2
caaws.ca Costs of Unresolved Conflict Worksheet #3
caaws.ca Risk of Not Addressing Conflict
caaws.ca Leaders Talk Edward Muzio, CEO Group Harmonics How the Ladder of Inference creates bad judgement
caaws.ca Ladder of Inference Worksheet #4
caaws.ca Conflict Management Styles Brief assessment Review 5 styles Discussion on Styles: –When to use each style –Advantages –Cautions
caaws.ca Self Assessment Worksheet #5
caaws.ca Conflict Management Styles
caaws.ca Conflict Management Styles Avoiding Unassertive Uncooperative Does not address the conflict A Diplomatic sidestep Postponing an issue Withdrawing
caaws.ca Conflict Management Styles Accommodating Unassertive Cooperative Neglects own concerns to satisfy the other person Could be: –Selfless generosity –Obeying an order –Yielding to a point of voice
caaws.ca Conflict Management Styles Competing Assertive Uncooperative Power-oriented Uses power to “win”
caaws.ca Conflict Management Styles Compromising Somewhat assertive Somewhat cooperative More expedient Some exploration of options Splitting the difference Middle ground
caaws.ca Conflict Management Styles Collaborating Assertive Cooperative A collective solution Creative problem solving Exploring options
caaws.ca Styles Discussion Worksheet #6 a)Advantages b)Disadvantages c)Best time to use the style d)Working with other styles
caaws.ca What the Experts Say Worksheet #7 “Having a productive disagreement starts with your mindset. Assume you have something to learn, assume there is a more creative solution.” Jeff Weiss, co-author of conflict article for Harvard Business Review “Expect to invest time and thought.” Judith White, Tuck School of Business
caaws.ca Next Steps Workshop Evaluation Other resources? CAAWS eNews
Thank You! Name, contact info