© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE Computer Systems Business Applications of Technology Other Technology Issues 11 C H A P T E R Business and Technology

© 2012 Cengage Learning. All Rights Reserved. SLIDE Computer Systems Goal 1Identify the main elements of a computer system. Goal 2Describe input devices and processing activities. Goal 3Explain computer storage media and output types.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 3 KEY TERMS ●computer system ●hardware ●software ●computer network ●central processing unit (CPU) ●program ●computer language ●operating system software ●application software

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 4 ELEMENTS OF A COMPUTER SYSTEM ●All functioning components of a computer, including: ●Input Device ●Processing Unit ●Memory and Storage ●Output Device

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 ELEMENTS OF A COMPUTER SYSTEM ●Hardware ●Physical elements of a computer system ●Examples: Keyboard, cameras, microphone, speaker, monitor, printers ●Software ●Instructions that run the computer system ●Examples: Microsoft Office Suite (Word, Excel, Powerpoint, Publisher, etc.) SLIDE 5

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 COMPUTER NETWORKS ●Computer Network ●A group of computers that are linked together so users can share hardware, software & data ●Example: UDSD Network ●The Internet is the largest and best-known computer network in the world. SLIDE 6

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 7 COMPUTER NETWORKS ●Global computer network (Internet) ●GAN – Global Area Network ●For accessing the World Wide Web (www) ●For exchanging , communication ●Local computer network (intranet) ●LAN – Local Area Network ●Functions like a typical website, but private ●Used to share information within an organization by authorized users

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 8 Checkpoint ●List the four main elements of a computer system. ●Input device(s) ●Processing unit ●Memory and storage ●Output device(s)

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 9 INPUT AND PROCESSING ●Input: getting started; first major component ●Input Devices: ●Keyboard & Mouse ●Touchpads – Laptops – alternative mouse ●Controllers/Joysticks – Video Games ●Touch Screens – Monitors – alternative mouse ●Laser Devices – Barcode Scanners – Track Sales/Inventory/Shipping ●Webcams – Video Conferencing ●Scanners – translate words/images into computer-readable formats ●Voice-Activated Systems - Spoken words translated to data/instruction ●Microphones – Audio Input

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 10 INPUT AND PROCESSING ●Processing: making things happen ●Central Processing Unit (CPU): ●The control center of the computer “BRAIN” ●Program: ●A series of detailed, step-by-step instructions that tell the computer what function to complete. ●Computer Language ●System of letter, words, numbers & symbols used to communicate with a computer.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 11 INPUT AND PROCESSING ●Two Main Types of Programs ●Operating System Software: ●Translates commands and allows application programs to interact with the computers hardware. ●Most commonly used Operating System: Windows ●Application Software: ●Programs that perform specific tasks such as: ●Word processing ●Desktop publishing ●Database software Spreadsheet software Presentation software

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 12 Checkpoint ●What are common input devices? ●Common input devices include keyboard, mouse, game controller, joystick, touch- sensitive screen, scanner, voice-activated system, microphone, and camera.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 13 MEMORY AND OUTPUT ●Memory and Storage: Saving for later ●Internal storage ●Within the computer ●Memory capacity measured units: ●External Storage ●CDs, Flash Drives, Memory Cards, external hard drives

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 14 MEMORY & OUTPUT ●Output: Obtaining results ●Score of video game, result of test, final product ●Present data in a form that can be retrieved later or communicated immediately ●Text Output – Screen results or printed reports ●Graphic Output – logo, photo, drawings, animation ●Audio Output – music, broadcast clips, presentations ●Video Output – Film, TV, News Report

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 15 Checkpoint ●How do internal and external memory differ? ●Internal memory is inside the computer and holds a fixed amount of data. ●External memory is not stored within the computer and it is highly portable.

© 2012 Cengage Learning. All Rights Reserved. SLIDE Business Applications of Technology Goal 1Describe the components of a management information system (MIS). Goal 2Identify computer applications in service industries. Goal 3Discuss e-commerce activities.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 17 KEY TERMS ●management information system (MIS) ●computer-assisted instruction (CAI) ●e-commerce

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 18 MANAGEMENT INFORMATION SYSTEMS ●A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ●Managers need information to make business decisions. ●Computer systems and software are essential parts of MIS.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 19 COMPONENTS OF AN MIS

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 COMPONENTS OF AN MIS ●These activities allow an organization to obtain information in: ●Financials ●Budgets, sales reports, financial statements ●Production & Inventory ●Production summaries, tools / supplies, finished good reports ●Marketing & Sales ●Customer needs, economic conditions, competitors ●Human Recourses ●Salaries, employee benefits, employee evaluations SLIDE 20

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 21 DATA SOURCES ●External data sources ●Outside of the organization ●Financial Institutions, Government Agencies, Customers ●Internal data sources ●Inside the organization ●Accounting records, inventory reports, sales figures ●Once raw data is collected, changing the info into meaningful information is the major goal of MIS.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 22 THE MIS IN ACTION Identify the information needs of the organization Obtain facts, figures, and other data Process, analyze, and organize data in a useful manner Distribute information reports to those who make decisions Update data files as needed.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 23 Checkpoint ●What are the four components of a management information system? ●The four components are: ● gathering data, ● analyzing data, ● storing data, and ● reporting results.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 24 TECHNOLOGY IN SERVICE INDUSTRIES ●More than 60% of workers in the U.S. are employed in service industries. ●The use of computers in these organizations is extensive. ●Public service ●Education ●Health care ●Financial services

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 25 TECHNOLOGY IN SERVICE INDUSTRIES ●Public Service ●government, military, and police agencies ●Social Security Records, Military Records, Medical Info, Police Records, School Records ●educational institutions ●school districts, community colleges/universities ●Train/Test Workers, Receive Instruction, Simulations ●Computer-Assisted Instruction: use of computers to help people learn or improve skills at their own pace. ●Information Technology (IT) – Highly sought after skills

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 26 TECHNOLOGY IN SERVICE INDUSTRIES ●health care facilities ●hospitals and doctors’ offices ●Keeping patient records, monitoring medications ●Telemedicine – videoconferencing: diagnosis long- distance and treat locally; expanding healthcare ●financial services industries ●banks and insurance companies ●Online Bill Pay, Checking Credit Scores, Selling Stock ●Smart Cards – silicon chip stores personal info (banking, medical, travel, etc.)

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 27 Checkpoint ●What service industries make extensive use of computers? ●Service industries that make extensive use of computers include: ●public service organizations such as government, military, and police agencies; ●educational institutions such as local school districts, community colleges, and universities; ●health care facilities, such as hospitals and doctors’ offices; and ●financial services industries, such as banks and insurance companies.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 28 E-COMMERCE ●E-commerce refers to conducting business transactions using Internet or other tech. ●Most common e-commerce activities: ●Providing product info ●Promoting a company ●Selling online ●Conducting market research ●Making payments ●Obtaining parts and supplies ●Tracking shipments

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 29 TYPES OF E-COMMERCE ●Four types of e-commerce ●Business-to-Consumer (B2C) Student buys Dell ●Business-to-Business (B2B) Ford buying parts ●Consumer-to-Business (C2B) Priceline, consumer offers ●Consumer-to-Consumer (C2C) eBay transactions ●E-commerce matrix

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 30 GLOBAL E-COMMERCE ●Internet-based computer systems & software that translates info from one language to another, makes it possible to do business around the world. ●Instant transmission of data ●Importing & exporting can take place on a computer ●Videoconferencing – bringing people together Face-to-face while miles away from each other

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 31 Checkpoint ●What do the notations B2C and B2B mean? ●The notation B2C refers to the Business-to-Consumer e-commerce model, while B2B means the Business-to-Business e-commerce model.

© 2012 Cengage Learning. All Rights Reserved. SLIDE Other Technology Issues Goal 1Explain workplace uses of technology. Goal 2Identify home and personal applications of technology. Goal 3Discuss social concerns related to technology.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 33 KEY TERMS ●robotics ●artificial intelligence (AI) ●expert system ●computer-aided design (CAD) ●telecommuting ●piracy ●computer virus

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 34 WORKPLACE TECHNOLOGY ●Computers help improve efficiency & productivity ●Robotics ●Involves mechanical devices programmed to do tasks, such as those in many factories. ●Early Bots – simple tasks, tighten bolts ●Now – see, hear, smell, feel; 24-hour worker, perform dangerous tasks, etc

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 Drone Deliveries ●Amazon Prime Air Amazon Prime Air ●6ABC News - Dec 2013 ●AMAZON.COM SEES 30 MINUTE DELIVERY WITH DRONESAMAZON.COM SEES 30 MINUTE DELIVERY WITH DRONES ●Google [x] - Project Wing - Aug 2014Google [x] - Project Wing ●Google[x] is a semi-secret facility run by Google dedicated to making major technological advancements.Google SLIDE 35

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 36 WORKPLACE TECHNOLOGY ●Expert systems ●Computer programs that help people solve technical problems. Provides intelligent answers based on human expert knowledge. ●Medical services ●Financial planning ●Legal matters ●Artificial Intelligence (AI) ●Software that enables computers to reason, learn, and make decisions.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 37 WORKPLACE TECHNOLOGY ●Computer-aided design (CAD) ●The use of technology to create product styles and designs. ●Try variations before spending time and money on building model or going to production ●Telecommuting ●Activities of a worker using a computer at home to do their job. (Saves on travel time & cost) ●Reduces traffic and air pollution ●Attractive alternative for disabled or stay-at-home parents

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 38 Checkpoint ●How is computer-aided design (CAD) used by businesses? ●Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 39 HOME AND PERSONAL TECHNOLOGY ●School and homework ●Online sources, presentation software, communication ●Home robotics ●Repetitive chores: vacuuming, mowing ●Electronic Toys: entertain, educate ●Household record keeping ●Online shopping, financial records, download music ●Address books, recipe storage, medical records, etc.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 40 Checkpoint ●What types of technology tools are available to students? ●Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 41 SOCIAL CONCERNS OF TECHNOLOGY ●New Technology will continue to expand the potential uses of computers in business. ●New software will eliminate some jobs while increasing job growth in others. ●Expanded computer use has resulted in concerns about health, safety, criminal activities and privacy

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 42 SOCIAL CONCERNS OF TECHNOLOGY ●Employment trends ●Displaced workers – unemployed because of job changing conditions. ●New need – programming, operating, repairing computer systems ●Computer Literacy – the ability to use computers to process info or solve problems.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 43 SOCIAL CONCERNS OF TECHNOLOGY ●Health concerns ●Eyestrain, vision problems, muscle tension, nerve damage, back pain - too long sitting staring at computers.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 44 SOCIAL CONCERNS OF TECHNOLOGY ●Computer crime ●White-collar crime: illegal acts carried out by office or professional workers while at work. ●Steal money or info through illegal access to computer ●Piracy: stealing/illegally copying software packages or info Copyright laws apply to software as well as books/music ●Computer virus: program code hidden in a system that can later do damage to software or stored data.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 45 SOCIAL CONCERNS OF TECHNOLOGY ●Privacy concerns ●Greatest challenge facing computer users ●Tighter security systems needed, smarter hackers ●Co. change passwords needed to access info several times a day. (Comcast – login, pin, 2 min password on key fob) ●Identity Theft: thieves obtain personal info and apply for credit card or access their bank acct ●Federal Trade Commission – 9 million people have their identities stolen in the U.S. each year.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 46 Checkpoint ●How do companies suffer from software piracy? ●Software piracy robs the creators of software of their legal profits. ●It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program. ●Because of software piracy, companies have fewer dollars available to spend on creating new software.