Developing a Change Culture in Local Government Commentary on the Strategic Framework - Outlining Governance Arrangements, Links to the ICE Programme and Reform of Local Government Ashley Boreland

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation A personal perspective Chief Executive of Ards Borough Council Local projects Member of Local Government Staff Commission Awareness of increased need for sector-wide solutions Chair of Local Government Training Group Need for sector-wide development LGTG support for implementation of framework Role in ICE Programme Drive for sector-led improvement, collaboration and efficiency Local Regional

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation People and OD Strategic Framework A route map to develop our most important resource and deliver excellent services Common platform for development across the sector and at council level A work of partnership – LGSC, SOLACE and PPMA Consultation on draft complete and supported by the sector Implementation from January 2012 onwards

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Putting it into context 26 Councils, 26 ways? Reform in local Government ICE RPA Increasing public expectations New legislation Squeeze on resources – especially money Recognition of people as the largest and most important resource Increasing focus on working together SOLACE initiative to align regional officer groups

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Why People & OD? Coping with challenges Customer expectations Limited resources Managing risks Preparing our people Increasing change resilience Building a foundation for reform – ICE/RPA Taking control of change Leading design of transferring or new services Improving current services Creating structures for the future Developing a change culture

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation “I know about People but what is Organisational Development?” It isn’t just training! Concept is over 60 years old (Kurt Lewin) Improving performance through strategic, linked, development of the whole organisation – people, processes, technology, communications etc Shifts the HR focus from the transactional to the strategic Planned interventions of Positive, sustainable, whole-system change, delivering Performance improvements for the organisation

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation The Six Pillars

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation The Six Pillars Initial priorities Leadership Performance Culture Employee Relations Longer-term culture-shift enablers Pay and Reward Talent Management Learning Organisation Goals are deliberately “big, hairy and audacious!” (Penna, 2011)

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Leadership Strategic Goal: Local Government will be led by courageous, innovative, ambitious and proactive leaders at all levels who inspire others to maximise their potential in a strong and dynamic local government sector Why? Foundation for progress at all levels How? Define Supporting processes Recognition Career progression Building reputation Building networks Leadership

Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Performance Culture Strategic Goal: Local Government will create an environment where, individual, team and council goals are aligned; individuals will receive continuous development and feedback on performance and will be recognised for excellence in service delivery. Why? Supporting efficiency, productivity and innovation. How? Performance Management System Staff understanding of performance and career progression Focus on customer and community needs Clear expectations on standards and behaviours Appropriate and timely feedback Underperformance managed Recognition for accountability of performance Performance Culture

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Employee Relations Strategic Goal: Local Government will agree on and establish an Employee Relations Framework and environment that delivers results, enables change to happen smoothly at sector and council level and provides consistency. Why? Supporting relationships to deliver positive change How? Effective and agreed negotiating model Climate of trust, respect and co-operation Early recognition and resolution of issues Employee Relations

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Pay and Reward Strategic Goal: Local Government will ensure the effective management of Pay and Reward across the sector to support achievement of a flexible, motivated workforce. Why? Motivation to deliver high quality services whilst managing costs How? Focus on productivity and motivation Reward supporting performance culture and talent management Promotion of total reward package Managed workforce costs to support efficiency and cost control Effective and consistent pay and grading processes Promotion of flexibility and mobility to create opportunity Pay and Reward

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Talent Management Strategic Goal: Local Government will create the culture, systems and processes which ensure the right people with the right capabilities are in the right place at the right time to develop and support a strong and dynamic sector. Why? Developing the individual and the organisation How? Sector-wide approach to join up processes around employee lifecycle Supporting policies, processes and systems based on transparency and fairness Sector-wide succession management Building reputation of sector as being progressive in talent management Culture of differentiating on performance Leaders accountable for talent management Collaborative working Perception of talent ‘owned’ by sector, not by individual council Developing the talent management culture across the sector Talent Manangement

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Learning Organisation Strategic Goal: Local Government will create learning environments where leaders equip individuals to take ownership of their learning and development which supports their performance in delivering excellent service Why? Shift from training to business performance-linked learning culture How? Deliberate shift from training focus to performance and learning Continuous learning culture fostered at individual, team and organisational levels Recognition of leaders who create learning environments Motivational conversations on learning and development Understanding of individual impact on achievement of team and organisational goals Culture that supports efforts to continually improve performance Clear link between learning culture and performance, including return on investment Learning Organisation

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Success/work to date PillarSuccesses / Work to date N/A - GeneralStrategy complete and wide support! LGSC HR Strategy Conference Alignment with ICE Programme Increased sharing of knowledge and practice to agree shared policy, processes, systems etc LeadershipExecutive Leadership Programme - SOLACE/LGSC/LGTG Leadership Team development workshop – Ballymena Leadership Team training programme – Limavady Performance Culture Occupational Health model review Competency Framework Development – Coleraine & Derry Coaching for performance training – numerous Readiness for OD workshop – Craigavon Organisational Review pilot - Ards Performance review – Newtownabbey (lead) Employee Relations Sharing of knowledge and practice Pay and Reward Sharing of knowledge and practice Talent Management Collaborative recruitment advertising HR Systems – Antrim (lead) Recruitment approach review – Lisburn (lead) Learning Organisation E-learning – Belfast (lead) PPMA development needs analysis

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Making it happen Action Planning Defined actions for year 1 Programme management LGSC Specialist knowledge within sector Resourcing Leaders and cross-sector teams and support Reviewing Overall progress reviewed annually Using OD principles/values…

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation OD Principles Respect and Inclusion Collaboration Authenticity Self-awareness Empowerment

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Regional Governance Group PROGRAMME BOARD ie SOLACE, PPMA, LGSC, TU, DoE, Independent HR rep., and Working Group Leads LeadershipPerformance Culture Employee Relations Pay and Reward Talent Management Learning Organisation LGSC and LGTG Oversight, Resources and Programme/Project Management Reporting on Progress STRATEGIC PILLAR WORKING GROUPS Governance structure

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Resourcing PillarSOLACE NI ChairPPMA PractitionerLGSC Advisor 1. LeadershipAshley Boreland, Ards Sinead McNicholl, Derry Lorna Parsons 2. Performance Culture Anne Donaghy, Ballymena Raymond Donnelly, Craigavon Linda Leahy 3. Employee Relations David McCammick, Antrim Karen Hargan, Ballymena Dermot O’Hara 4. Pay & RewardRoger Wilson, Coleraine Catherine Sweeney, Newry & Mourne Dermot O’Hara 5. Talent ManagementTheresa Donaldson, Craigavon Sinead Clarke, Lisburn Lorna Parsons 6. Learning Organisation Liam Flanigan, Limavady Elaine Magee, AntrimLinda Leahy

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Your sector needs you! Our progress relies on your support and input So please volunteer for the upcoming workshops

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Final thoughts Change isn’t coming – its here “Everybody has accepted by now that change is unavoidable” - Peter Drucker We must take control of it “It is not the strongest of the species that survives…it is the one that is the most adaptable to change” - Charles Darwin The foundation to effective, sustained change is driving it from within “Peter Senge introduced the idea of the 'learning organisation‘. Now he says that for big companies to change, we need to stop thinking like mechanics and to start acting like gardeners” – Alan Webber

Leadership Performance Culture Performance Culture Employee Relations Employee Relations Pay and Reward Pay and Reward Talent Management Talent Management Learning Organisation Learning Organisation Final thoughts We’ve done some great things so far... …now let’s create something outstanding!